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Compare Enghouse Insights vs Customer Thermometer

Comparison Summary

For Enghouse Insights vs Customer Thermometer comparison, Our AI algorithm looked at 1924 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Enghouse Insights and Customer Thermometer to solve their respective business needs.

Pros and cons of Enghouse Insights and Customer Thermometer

Enghouse Insights is more suited to businesses that require Market Research and Helpdesk Management with Phone Calls where as Customer Thermometer is focused towards Collecting Feedback and Helpdesk Management .

logo Enghouse Insights

Focus area

Software Failure Risk

  • medium

logo Customer Thermometer

Focus area

Customer Thermometer is better than Enghouse Insights for

Software Failure Risk

  • low

About

Technology for data-driven decision making

Customer Feedback Tool for Real-time, actionable feedback from the customers at your fingertips

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

18

46

Total Goals
(we found evidences for)

1

10

Top Processes

Evidences indicate better relative satisfaction



helpdesk management


customer feedback management


engagement management

engaging and following up


training & onboarding


sales document management

proposal & quote management


communication management

sending & publishing communications


rating and review management


contact list management


competitive intelligence


social media analytics


engaging on social media


social media management

social media analytics

engaging on social media


lifetime value management


identify target customers


loyalty management

identify target customers




customer case management




relationship management


Top Goals

Goals Achieved

  • Grow market share

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase customer life time value

  • Improve stakeholder relations

  • Improve ROI

  • Improve visibility

  • Build brand awareness

  • Improve digital and social presence

  • Establish thought leadership

  • See 7 more

Top Channels

Channels Used

  • e-mail

  • promotions

  • phone calls

  • social media

  • channel partners

  • Twitter

  • offline

  • support groups

  • user generated content

  • blogs

  • on premises

  • website

  • Instagram

  • mass media

  • television

  • games

  • events

  • trade shows

  • LinkedIn

  • See 16 more
  • e-mail

  • promotions

  • phone calls

  • social media

  • channel partners

  • Twitter

  • offline

  • support groups

  • user generated content

  • blogs

  • on premises

  • website

  • Instagram

  • mass media

  • television

  • games

  • events

  • trade shows

  • LinkedIn

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting