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Compare Enghouse Insights vs Thematic

Failure Risk Guidance Security Report ?

Failure Risk for Enghouse Insights medium Failure Risk for Thematic low
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Comparison Summary

For Enghouse Insights vs Thematic comparison, Our AI algorithm looked at 1445 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Enghouse Insights and Thematic to solve their respective business needs.

Pros and cons of Enghouse Insights and Thematic

Enghouse Insights is more suited to businesses that require Market Research and Helpdesk Management with Phone Calls where as Thematic is focused towards Customer Feedback Management and Engagement Management with Chat .

logo Enghouse Insights

Focus area

Software Failure Risk

  • medium

logo Thematic

Focus area

Thematic is better than Enghouse Insights for

Software Failure Risk

  • low

About

Technology for data-driven decision making

Feedback Analysis Platform to Unlock the value of product

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

18

37

Total Goals
(we found evidences for)

1

11

Top Processes

Evidences indicate better relative satisfaction

market research

Read Reviews (26)

Read Reviews (17)

helpdesk management

Read Reviews (8)

Read Reviews (23)

customer feedback management

Read Reviews (5)

Read Reviews (207)

engagement management

Read Reviews (2)

Read Reviews (24)

engaging and following up

Read Reviews (2)

Read Reviews (16)

training & onboarding

Read Reviews (2)

Read Reviews (1)

workflow management

Read Reviews (1)

Read Reviews (6)

knowledge management

Read Reviews (1)

Read Reviews (2)

social media analytics

Read Reviews (0)

Read Reviews (12)

social media management

Read Reviews (0)

Read Reviews (12)

social media analytics

Read Reviews (0)

Read Reviews (12)

rating and review management

Read Reviews (0)

Read Reviews (11)

sales review & feedback

Read Reviews (0)

Read Reviews (7)

generation of new leads

Read Reviews (0)

Read Reviews (4)

customise loyalty program

Read Reviews (0)

Read Reviews (3)

loyalty management

Read Reviews (0)

Read Reviews (3)

customise loyalty program

Read Reviews (0)

Read Reviews (3)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

lead qualification

Read Reviews (0)

Read Reviews (2)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

lifetime value management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Grow market share

  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve consistency

  • Improve efficiency

  • Improve digital and social presence

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more

  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting