Overview: Netsuite CRM and Oracle CRM On Demand as CRM Category solutions.

Both Netsuite CRM and Oracle CRM On Demand are robust tools in the CRM domain, addressing unique business needs. Netsuite CRM excels in sales document and lead management, making it ideal for enterprises focusing on customer acquisition and internal communication. Oracle CRM On Demand emphasizes relationship management and competitive intelligence, fitting businesses aiming to enhance visibility and market share. The choice depends on operational scale and the specific business goals of increased sales or enhanced customer relationships.

Netsuite CRM: NetSuite CRM provides a real-time, 360-degree customer view, streamlining lead-to-cash processes and improving sales performance. It integrates with Oracle Eloqua for bi-directional record updates.

Oracle CRM On Demand: Oracle CRM On Demand offers comprehensive CRM solutions for sales, marketing, and service departments. It enables smarter, more productive operations with integrated cloud-based applications and real-time analytics.

Netsuite CRM and Oracle CRM On Demand: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Netsuite CRM facilitates sales document management and lead tracking, making it ideal for companies focused on efficient sales processes. read more →

Oracle CRM On Demand excels in workflow and relationship management, supporting businesses keen on enhancing engagement. read more →

Business Goals

Netsuite CRM supports customer acquisition and improving ROI, aligning with strategic objectives for growing the customer base. read more →

Oracle CRM On Demand helps enhance customer relationships and increase market share, which are crucial for businesses focusing on growth. read more →

Core Features

Features like custom reports and data integration make Netsuite CRM a strong choice for enterprises needing complex analytics. read more →

Oracle CRM On Demand offers comprehensive analytics and compliance features, suitable for firms focusing on market competitiveness. read more →

Vendor Support

Netsuite CRM provides extensive support options like 24/7 and chat support, beneficial for enterprises needing continuous assistance. read more →

Oracle CRM On Demand also offers 24/7 support and phone support, useful for firms requiring reliable customer service. read more →

Segments and Industries

Netsuite CRM is predominantly used by large enterprises and IT services, indicating a strong fit for tech-oriented businesses. read more →

Oracle CRM On Demand finds use across management consulting and telecommunications, highlighting its adaptability to professional services. read more →

Operational Alignment

Netsuite CRM aligns with enterprise-level workflows, supporting sales team operations on a large scale. read more →

Oracle CRM On Demand fits well with mid-sized to large companies focusing on relationship and competitive intelligence. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

Chat Support

Read peer / expert warnings.

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

AI Powered

Read peer / expert warnings.

Most deployed common Use Cases for Netsuite CRM and Oracle CRM On Demand

What Are the key features of Netsuite CRM and Oracle CRM On Demand for Workflow Management?

NetSuite CRM and Oracle CRM On Demand both provide workflow management features to automate business processes. NetSuite CRM allows users to create custom workflows using a graphical interface, while Oracle CRM On Demand offers a dynamic expression builder tool for workflow creation. Both tools enable users to streamline workflows and automate tasks. However, NetSuite CRM has limitations in handling complex business processes for larger organizations, while Oracle CRM On Demand may require significant upfront planning to ensure workflows meet specific business requirements.

"...I personally found it hard to use at first, but have grown to like the customization and workflow capabilities...." Peer review by Kevin S, Director of Marketing, Information Technology and Services

"...Workflow, integration and analytics are available to accomplish most requirements provided the requirements are well defined...." Peer review by Eric Steege, Computer Software

How does Netsuite CRM and Oracle CRM On Demand facilitate Engagement Management?

Both NetSuite CRM and Oracle CRM On Demand enable users to track customer interactions, schedule follow-ups, and manage sales opportunities. NetSuite CRM provides a more comprehensive view of customer interactions and offers automatic communication features, while Oracle CRM On Demand emphasizes a 360-degree view of customer interactions and real-time business intelligence. However, both tools can have complex user interfaces and may require extensive training to fully utilize all features.

"...360 Degree view of all customers and their interactions...." Peer review by Executive Sponsor

"...Oracle CRM may be a little difficult to use but it has helped us make those sales and really engage with our customers...." Peer review by Farahman Kian

How efficiently Does Netsuite CRM and Oracle CRM On Demand manage your Contact List Management?

Both Netsuite and Oracle CRM On Demand allow users to manage contact lists, track leads, and maintain customer information. Netsuite provides a single platform for managing contacts, leads, and sales activities, while Oracle CRM On Demand focuses on providing insights into customer interactions and needs. However, both tools have limitations. Netsuite's contact management features can be difficult to use, and its API for modifying customer data is slow. Oracle CRM On Demand does not support easy workflow creation, requiring users to navigate between different objects to manage customer information.

"...The ability to track meetings, contacts, etc...." Peer review by Abby H, Sales Coordinator

"...When choosing this, our intention was to have one single source of truth for customer prospects, contacts and opportunities...." Peer review by Cristian Bodnarasec, Senior Software Development Manager, eSilicon