Netsuite CRM Overview

NetSuite CRM provides a real-time, 360-degree customer view, streamlining lead-to-cash processes and improving sales performance. It integrates with Oracle Eloqua for bi-directional record updates.

Use Cases

Customers recommend Workflow Management, Contact List Management, Proposal & Quote Management, as the business use cases that they have been most satisfied with while using Netsuite CRM.

Other use cases:

  • Lead Tracking
  • Engagement Management
  • Lead Management
  • Helpdesk Management
  • Customer Case Management
  • Account Management
  • Campaign Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Netsuite CRM.

Other priorities:

  • Increase Sales & Revenue
  • Improve Stakeholder Relations
  • Improve ROI
  • Improve Internal Communications
  • Improve Consistency
  • Improve Efficiency
  • Scale Best Practices
  • Improve Navigation
See all business priorities See less business priorities

Netsuite CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Netsuite CRM works with different mediums / channels such as Phone Calls.

Netsuite CRM's features include Recording, Dashboard, and Personalization. and Netsuite CRM support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Netsuite CRM analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We are also effectively re-engaging with customers who become inactive after a certain amount of time - which is extrememy valuable to our business...." Peer review by Executive Sponsor

Peer review evidence (same sources as the product rating summary)

"...The workflow automation visual editor is one of the best I've used from an ease of use perspective...." Peer review by Program Manager in Marketing
"...We needed easily configured, professional marketing emails, that were far easier to manage than Constant Contact...." Peer review by Matt B., Coopersburg & Liberty Kenworth
"...What I like best about NetSuite CRM is the 360 degree view of customer data including information on quotes, orders, invoices, credit and receivables...." Peer review by Stacy V, Director Customer Relationship Management, Information Technology and Services

Netsuite CRM, Scratchpad, Less Annoying CRM, Teamgate CRM, monday sales CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Netsuite CRM

Top Industries

  • Computer Software
  • Information Technology and Services
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Netsuite CRM is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.

Netsuite CRM Customer wins, Customer success stories, Case studies

What Are the key features of Netsuite CRM for Workflow Management?

How can Netsuite CRM enhance your Contact List Management process?

How does Netsuite CRM address your Proposal & Quote Management Challenges?

How can Netsuite CRM enhance your Lead Tracking process?

How does Netsuite CRM facilitate Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well Netsuite CRM solved their CRM needs. Cuspera uses 1378 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

 

Department of Veterans Affairs - Government - Very Large

House committee subpoenas Oracle’s Ellison about costly veterans health records project

Washington, USA

The House Veterans’ Affairs Committee has subpoenaed Oracle's Larry Ellison regarding the costly and delayed electronic health records project for the Department of Veterans Affairs. Initially esti...mated at $10 billion, the project is now projected to cost $27 billion and is behind schedule. Oracle's software is central to the project, which has faced bipartisan criticism for its management and execution.

Read on →
 

U.S. Department of Defense - Defense - Very Large

Oracle Secures $7 Billion Pentagon IT Modernization Agreement

Washington, D.C., USA

Oracle has secured a $7 billion, 10-year enterprise software agreement with the U.S. Department of Defense to modernize its IT infrastructure. The contract consolidates Oracle's software licenses and... support across the Pentagon, aiming to enhance interoperability, reduce cybersecurity risks, and streamline software procurement. The deal includes Oracle's cloud-based SaaS applications and AI technology, supporting mission-critical scenarios.

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U.S. Department of War - Defense - Very Large

Pentagon Consolidates Oracle Software Into One $6.99B, 10-Year Contract

Arlington, USA

The U.S. Department of War awarded Oracle a $6.99 billion, 10-year contract to consolidate its on-premises software across all military branches and intelligence agencies. This sole-source contract i...s expected to save $441 million and locks out competitors for a decade, providing Oracle with a stable revenue base amid its financial challenges.

Read on →
 

Zebra Technologies - Information Technology And Services - Large

Lincolnshire, USA

Oracle Cloud SCM helped Zebra Technologies streamline its supply chain. Forecast accuracy improved by nearly 100%. The company automated 90% of orders, saving 20,000 hours yearly. Integration with tr...ansportation tools saved $2 million on a single order. Employee work-life balance improved, and IT costs dropped. Zebra now delivers products on time and plans to expand its cloud use.

 

Twelve Labs - Information Technology And Services - Small

San Francisco, USA

Twelve Labs used Oracle Cloud Infrastructure to train advanced AI video models. The company needed powerful computing to process hours of video data. OCI provided high-performance GPU nodes and fast ...networking. This led to 5X to 10X training efficiency gains. Twelve Labs went to market faster than planned. Their models help users search large video datasets for specific moments.

 

Nomura Research Institute (NRI) - Professional Services - Large

Tokyo, Japan

Oracle Alloy helped Nomura Research Institute (NRI) expand its cloud business and sovereign AI offerings. NRI used Oracle Alloy to meet strict financial governance and data sovereignty needs for its ...customers. The solution enabled NRI to offer over 100 Oracle Cloud Infrastructure services and financial applications. NRI improved customer satisfaction by deploying NVIDIA Hopper GPUs in a dedicated cloud. The platform supports AI initiatives and regulatory compliance for Japan’s financial sector.

Grace Loves Lace Marries NetSuite CRM and Demand Planning for an Exceptional Bridal Experience

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Frequently Asked Questions (FAQ)

What buyers ask before choosing Netsuite CRM

What is Netsuite CRM?

NetSuite CRM software is a cloud solution that delivers a real-time, 360-degree view of the customers. It helps to increase sales and revenue and acquire customers.

NetSuite CRM provides information across the entire customer lifecycle from lead through opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. It also delivers quotes, order management, commissions, sales forecasting, and integrated e-commerce capabilities.

Key features of NetSuite CRM include streamlining lead-to-cash processes, elevates productivity across the organization with a 360-degree view of customers, manages global sales and services organizations, and improves sales performance through forecasting, upsell and commission management and more.

What is Netsuite CRM used for?

Netsuite CRM is a CRM Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Workflow Management, Contact List Management and Proposal & Quote Management .

What are the top features of Netsuite CRM?

Recording, Dashboard and Personalization are some of the top features of Netsuite CRM.

Who uses Netsuite CRM?

Netsuite CRM is used by Computer Software, Information Technology And Services and Marketing And Advertising among other industries.

What are Netsuite CRM alternatives?

Scratchpad, Less Annoying CRM, Teamgate CRM and Monday Sales CRM are popular alternatives for Netsuite CRM.

Where is Netsuite CRM located?

Netsuite CRM is headquartered at 500 Oracle Parkway Redwood Shores, CA 94065.
lightning

Peers used Netsuite CRM for workflow management and contact list management

Netsuite CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Custom Reports

4.04/5 ★

Read Reviews (216)
Analytics

3.99/5 ★

Read Reviews (25)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Custom Reports

4.04/5 ★

Read Reviews (216)
Analytics

3.99/5 ★

Read Reviews (25)

Software Failure Risk Guidance

?

for Netsuite CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Netsuite CRM

Oracle Corporation News

Partnership

Oracle Has Committed Hundreds of Billions to AI Data Centers. These 2 Industrial Stocks Will Power Them.

Oracle is investing billions in AI-focused data centers, boosting demand for infrastructure from Vertiv and Caterpillar. Vertiv provides power management and cooling systems, while Caterpillar supplies on-site power solutions. Their collaboration aims to accelerate data center deployment and power availability, supporting Oracle's cloud infrastructure expansion.

Product

Oracle Exec Tells Workers That Its Own AI Rollout Didnt Go so Smoothly

Oracle's internal AI rollout, involving OpenAI's ChatGPT and Codex, improved code writing speed but created new bottlenecks. The company achieved 80% adoption within three months by establishing standards and controls. Oracle also used Anthropic's Mythos model to enhance code security, despite high false positives.

Product

Death of the SaaS UI: How AI Agents Are Reshaping Salesforce, Oracle and Enterprise Software

Oracle is transforming its applications into agentic systems with Fusion Agentic Applications, allowing AI agents to execute business processes by accessing enterprise data and workflows. This shift aligns with industry trends where AI agents are reshaping enterprise software, reducing reliance on traditional SaaS UIs, and enhancing intelligent workflow automation.

Product

Google Cloud launches M4N instances for Oracle workloads

Google Cloud has launched M4N instances in Google Compute Engine, targeting Oracle workloads with high memory and I/O needs. The new instances aim to optimize Oracle database deployments by reducing licensing costs through better compute-to-memory matching. The M4N series, featuring Intel Xeon processors, offers enhanced memory and storage performance, addressing enterprise needs for scalability and efficiency.

Oracle Corporation Profile

Company Name

Oracle Corporation

Year Founded

1977

HQ Location

500 Oracle Parkway Redwood Shores, CA 94065

Employees

10001+

Social

Financials

IPO