Overview: Netsuite CRM and Scratchpad as CRM Category solutions.

Netsuite CRM and Scratchpad cater to distinct business needs within the CRM domain. Netsuite CRM excels in supporting enterprise-grade features, such as custom reports and integration, providing comprehensive support for large-scale operations. Conversely, Scratchpad prioritizes forecasting and pipeline management for smaller businesses with its streamlined training, onboarding, and analytics tools. Both offer robust 24/7 support, but Netsuite CRM serves a broader range with its extensive integration capabilities, while Scratchpad focuses on pipeline-focused industries, especially software and IT services.

Netsuite CRM: NetSuite CRM provides a real-time, 360-degree customer view, streamlining lead-to-cash processes and improving sales performance. It integrates with Oracle Eloqua for bi-directional record updates.

Scratchpad: Scratchpad, the AI-powered workspace for sales teams, eliminates stale spreadsheets and process struggles. Loved by sales teams with 1,400 reviews and a 4.8-star rating on G2.

Netsuite CRM and Scratchpad: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Netsuite CRM supports sales document management and lead tracking, catering to companies that need comprehensive contact and document processes. read more →

Scratchpad provides forecasting and pipeline management, ideal for those needing insight into sales and operational efficiency. read more →

Business Goals

Netsuite CRM primarily helps businesses acquire customers and enhance relationships, aligning with growth-focused strategies. read more →

Scratchpad facilitates scaling best practices and increasing sales and revenue, supporting businesses looking to optimize performance. read more →

Core Features

Netsuite CRM offers standout features like custom reports and robust integration, appealing to enterprises requiring detailed insights. read more →

Scratchpad's features include training and analytics, designed for organizations prioritizing streamlined onboarding and pipeline management. read more →

Vendor Support Preferences

Netsuite CRM offers comprehensive 24/7 support, suitable for large enterprises with complex systems needing constant assistance. read more →

Scratchpad provides support including training and onboarding, catering to users new to CRM systems or requiring process-specific help. read more →

User Segments and Industries

Netsuite CRM is popular among large enterprises and industries like IT, offering versatility in deployment across large-scale operations. read more →

Scratchpad serves enterprises predominantly in computer software, focusing on industries with significant forecasting needs. read more →

Operational Alignment

Netsuite CRM integrates smoothly with enterprise operations, designed for businesses requiring complex workflow management. read more →

Scratchpad fits well within workflows focused on sales pipelines, aligning with businesses in dynamic industry environments. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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24/7 Support

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Email Support

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Phone Support

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Others

Custom Reports

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Analytics

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AI Powered

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Most deployed common Use Cases for Netsuite CRM and Scratchpad

Why is Netsuite CRM and Scratchpad the best choice for Workflow Management?

Both NetSuite CRM and Scratchpad are designed to enhance workflow management. NetSuite CRM allows for customization of workflows with scripting capabilities, while Scratchpad focuses on ease of use and customization for individual workflows. NetSuite CRM is capable of automating complex business processes, whereas Scratchpad integrates with other systems like Salesforce. Both tools have limitations, such as the need for customization in NetSuite CRM and the potential for information overload in Scratchpad.

"...Netsuite's searches and workflows allow for a lot of automation...." Peer review by Vincent N, Vice President General Manager

"...I first was hooked when I saw the task workflow in Scratchpad since using the native tasks in Salesforce was never as smooth as I wanted...." Peer review by Alan C.

How does Netsuite CRM and Scratchpad facilitate Engagement Management?

NetSuite CRM and Scratchpad both allow users to track customer interactions and schedule follow-ups. NetSuite CRM offers a comprehensive view of customer data, including interactions and opportunities, while Scratchpad focuses on streamlining the Salesforce experience with a simplified interface. NetSuite CRM has a more complex user interface, which can be challenging for some users. Scratchpad, however, requires significant integration with Salesforce.

"...CRM is all about customer engagement and NetSuite helps to properly segment and target the right customers, at the right time, with the right offering...." Peer review by Michael O, Client Partner, Information Technology and Services

"...Scratchpad makes it 10x faster to update your pipeline which means your reps are more likely to fill in critical details on an SF Record and follow-up consistently with prospects/customers...." Peer review by Mark R.