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Nextiva Customer Relationship Suite vs TeamViewer: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Nextiva Customer Relationship Suite vs. TeamViewer is based on a specific set of business needs and context. The comparison uses 24548 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Nextiva Customer Relationship Suite and TeamViewer

Nextiva Customer Relationship Suite, IloveLeasing, SpiceCSM Engagement Suite, etc., belong to a category of solutions that help CRM, whereas TeamViewer, Smartsheet, Miro, etc., belong to a category of solutions that help Collaboration and Productivity. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Nextiva Customer Relationship Suite covers Helpdesk Management with Website, Sales Call Management with Phone Calls, Collaboration with E-Mail, Communication Management with Phone Calls, etc.

TeamViewer focuses on Collaboration with Offline, Helpdesk Management, Conference Call Management with Offline, Event Onboarding, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Nextiva Customer Relationship Suite

Focus area

Software Failure Risk

  • medium

logo TeamViewer

Focus area

TeamViewer is better than Nextiva Customer Relationship Suite for

Software Failure Risk

  • low

About

Nextiva Customer Relationship Suite | Manage sales & customer support with one powerful CRM workspace.

Global video conferencing and team collaboration software for remote access, support and website monitoring

Financials

PRIVATE

M&A

Business Need

Total Processes
(we found evidences for)

48

81

Total Goals
(we found evidences for)

6

13

Top Processes

Evidences indicate better relative satisfaction



sales call management



communication management

tracking & monitoring communications

sending & publishing communications


engagement management

engaging and following up


sales document management

contract management

proposal & quote management


training & onboarding


conference call management


contact list management


workflow management



customer case management



customer feedback management

measuring customer satisfaction


social media management

social media analytics


touchpoint management


channel management


lifetime value management


competitive intelligence


lead qualification

lead qualification: technographic


rating and review management



knowledge management



courses & assessment



content management


campaign analytics


campaign management

campaign analytics


generation of new leads


revenue cycle management




sales review & feedback



products & pricelist management




conversion management


loyalty management



performance management


distribution management


trade show marketing


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Improve ROI

  • Enter new markets internationally or locally

  • See 3 more
  • Enhance customer relationships

  • Improve internal communications

  • Acquire customers

  • Improve efficiency

  • Improve digital and social presence

  • Grow market share

  • Enter new markets internationally or locally

  • Improve ROI

  • Increase sales & revenue

  • Improve consistency

  • Improve visibility

  • Establish thought leadership

  • Scale best practices

  • See 10 more

Top Channels

Channels Used

  • offline

  • video

  • trade shows

  • events

  • phone calls

  • chat

  • mobile

  • on premises

  • website

  • e-mail

  • mobile app

  • support groups

  • social media

  • mass media

  • television

  • user generated content

  • blogs

  • Skype

  • Facebook

  • games

  • Slack

  • review sites

  • Amazon

  • movies

  • omnichannel

  • Twitter

  • point of sale

  • Facebook page

  • print media

  • magazine

  • See 27 more
  • offline

  • video

  • trade shows

  • events

  • phone calls

  • chat

  • mobile

  • on premises

  • website

  • e-mail

  • mobile app

  • support groups

  • social media

  • mass media

  • television

  • user generated content

  • blogs

  • Skype

  • Facebook

  • games

  • Slack

  • review sites

  • Amazon

  • movies

  • omnichannel

  • Twitter

  • point of sale

  • Facebook page

  • print media

  • magazine

  • See 27 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting