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Compare NICE CXone Expert vs 3CX Phone System

Comparison Summary

For NICE CXone Expert vs 3CX Phone System comparison, Our AI algorithm looked at 4418 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using NICE CXone Expert and 3CX Phone System to solve their respective business needs.

Pros and cons of NICE CXone Expert and 3CX Phone System

NICE CXone Expert is more suited to businesses that require Knowledge Management and Content Management where as 3CX Phone System is focused towards Sales Call Management with Phone Calls and Conference Call Management with Offline .

Both NICE CXone Expert and 3CX Phone System are Contact Center Software software, peers recommend NICE CXone Expert for knowledge management and content publishing where as 3CX Phone System is more known for conference call management and sales call management .

logo NICE CXone Expert

Focus area

NICE CXone Expert is better than 3CX Phone System for

Software Failure Risk

  • low

logo 3CX Phone System

Focus area

3CX Phone System is better than NICE CXone Expert for

Software Failure Risk

  • low

About

Smart knowledge based self-service

3CX: Open Standards Software IP PBX

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

51

29

Total Goals
(we found evidences for)

14

4

Top Processes

Evidences indicate better relative satisfaction


knowledge management

creating knowledge base


content publishing

searching for content



communication management

sending & publishing communications



training & onboarding


engagement management

engaging and following up


workflow management


sales document management

contract management

proposal & quote management


customer feedback management

measuring customer satisfaction


contact list management


sales review & feedback


products & pricelist management


generation of new leads


rating and review management


social media management

social media analytics


lifetime value management







customer case management


courses & assessment


community building


competitive intelligence




call transcription


sales call management

call transcription


conference call management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve ROI

  • Increase sales & revenue

  • Improve internal communications

  • Improve consistency

  • Improve digital and social presence

  • Establish thought leadership

  • Increase customer life time value

  • Improve brand engagement

  • Improve stakeholder relations

  • Launch new products

  • Enter new markets internationally or locally

  • See 11 more
  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • See 1 more

Top Channels

Channels Used

  • phone calls

  • offline

  • events

  • trade shows

  • chat

  • mobile

  • website

  • mobile app

  • video

  • e-mail

  • support groups

  • print media

  • magazine

  • See 10 more
  • phone calls

  • offline

  • events

  • trade shows

  • chat

  • mobile

  • website

  • mobile app

  • video

  • e-mail

  • support groups

  • print media

  • magazine

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting