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3CX Phone System: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: 3CX Phone System
Brand: 3CX Phone System
Rating: 4.26 (968 reviews)

4.26 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(968)

3CX: Open Standards Software IP PBX

AI Powered

3CX Phone System Overview

3CX phone system offers VoIP services compatible with Windows and Linux. It includes inbuilt video conferencing, live chat, and can be hosted or on-premise, all for free.

Use Cases

Customers recommend Call Recording, Conference Call Management, Collaboration, as the business use cases that they have been most satisfied with while using 3CX Phone System.

Other use cases:

Sales Document Management
Helpdesk Management
Content Sharing
Call Transcription
Tracking & Monitoring Communications
Contact List Management
Products & Pricelist Management

See all use cases See less use cases

Business Priorities

Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using 3CX Phone System.

Other priorities:

Enhance Customer Relationships
Increase Sales & Revenue

See all business priorities See less business priorities

3CX Phone System Use-Cases and Business Priorities: Customer Satisfaction Data

3CX Phone System works with different mediums / channels such as Phone Calls. Offline. Events etc.

3CX Phone System's features include Recording, Dashboard, Templates, etc. and 3CX Phone System support capabilities include Phone Support, Chat Support, AI Powered, etc. also 3CX Phone System analytics capabilities include Custom Reports, and Analytics.

Reviews

"3CX is forward thinking, it developed a robust software PBX with hypervisor in mind and its communication solutions are a great fit for organizations of any size." - Felipe G

3CX Phone System, Smart PBX, 8x8 Business Phone, eVoice, Dialpad Ai Contact Center, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for 3CX Phone System

Top Industries

Information Technology and Services
Marketing and Advertising
Financial Services

Popular in

Mid Market
Small Business
Enterprise

3CX Phone System is popular in Information Technology And Services, Marketing And Advertising, and Financial Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on 3CX Phone System Use Cases

What Are the key features of 3CX Phone System for Call Recording?

What Are the key features of 3CX Phone System for Conference Call Management?

What benefits does 3CX Phone System offer for Collaboration?

How can 3CX Phone System optimize your Sales Document Management Workflow?

Why is 3CX Phone System the best choice for Helpdesk Management?

17+ more Business Use Cases

13 buyers and buying teams have used Cuspera to assess how well 3CX Phone System solved their Contact Center Software needs. Cuspera uses 968 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Felipe G IT Director – Infrastructure & Services Wilson Sporting Goods	3CX is forward thinking, it developed a robust software PBX with hypervisor in mind and its communication solutions are a great fit for organizations of any size. Testimonial By Felipe G
Samir V Managing Partner Baker Tilly	Previously, we were very limited on our mobility, and thus, our productivity. We also needed to bring flexibility and simplicity to day-to-day issues involving the management of our communications. 3CX is an excellent and very flexible PBX solution. Testimonial By Samir V
Matt B Head of Enterprise Architecture & Design NHS	Thanks to 3CX, we were able to increase our phone capability 250%+ in record time, to meet the demands of the National Health professionals responding to the Covid-19 crisis. Testimonial By Matt B

CUSTOMERS	TESTIMONIALS
Felipe G IT Director – Infrastructure & Services Wilson Sporting Goods	3CX is forward thinking, it developed a robust software PBX with hypervisor in mind and its communication solutions are a great fit for organizations of any size. Testimonial By Felipe G
Samir V Managing Partner Baker Tilly	Previously, we were very limited on our mobility, and thus, our productivity. We also needed to bring flexibility and simplicity to day-to-day issues involving the management of our communications. 3CX is an excellent and very flexible PBX solution. Testimonial By Samir V
Matt B Head of Enterprise Architecture & Design NHS	Thanks to 3CX, we were able to increase our phone capability 250%+ in record time, to meet the demands of the National Health professionals responding to the Covid-19 crisis. Testimonial By Matt B

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Porsche Inter Auto Automotive	Automotive	CASE STUDY Porsche Inter Auto Porsche Inter Auto, a leading automotive dealer group, improved customer service and reduced costs by 30% through implementing a unified communication system. Read More
Mayfield Education	Education	CASE STUDY Mayfield Mayfield upgraded its school phone system with 3CX, enhancing remote work capabilities and integrating Microsoft 365, resulting in substantial savings. Read More
City of Sorgues	NA	CASE STUDY City of Sorgues 3CX Frees the City of Sorgues from Costly, Rigid Telephony Solutions Read More

Video

What is 3CX?

Frequently Asked Questions(FAQ)

for 3CX Phone System

What is 3CX Phone System used for?

3CX Phone System is a Contact Center Software mainly used by its customers to Improve Internal Communications and Acquire Customers by Call Recording, Conference Call Management and Collaboration .