3CX Phone System Overview

3CX offers a versatile communication platform integrating PBX, video conferencing, and live chat into a single solution. Businesses can manage voice communications with 3CX PBX, which eliminates per-user pricing in favor of a straightforward annual license. This approach simplifies budgeting and scalability for organizations of any size. The platform supports self-hosting and management, catering to companies that prefer in-house control. Advanced contact center tools are included, enhancing customer interaction capabilities. Additionally, 3CX leads in affordable AI call analytics, providing actionable insights for improving customer service. Trusted by over 350,000 companies, 3CX is a reliable choice for businesses seeking comprehensive communication solutions without hidden costs.

Use Cases

Customers recommend Call Recording, Conference Call Management, Collaboration, as the business use cases that they have been most satisfied with while using 3CX Phone System.

Other use cases:

  • Sales Document Management
  • Helpdesk Management
  • Content Sharing
  • Call Transcription
  • Tracking & Monitoring Communications
  • Contact List Management
  • Products & Pricelist Management
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using 3CX Phone System.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
See all business priorities See less business priorities

3CX Phone System Use-Cases and Business Priorities: Customer Satisfaction Data

3CX Phone System works with different mediums / channels such as Phone Calls. Offline. Events etc.

3CX Phone System's features include Recording, Dashboard, Templates, etc. and 3CX Phone System support capabilities include Phone Support, Chat Support, AI Powered, etc. also 3CX Phone System analytics capabilities include Custom Reports, and Analytics.

Reviews

"3CX is forward thinking, it developed a robust software PBX with hypervisor in mind and its communication solutions are a great fit for organizations of any size." - Felipe G

Peer review evidence (same sources as the product rating summary)

"...Replacing a beige digital Avaya system from antiquity, We will be able to get rid of our PRIs, and utilize SIP, implement 4 digit dialing across the entire organization, voicemail to email, webconferencing, call recording, and the API integrations will open up new features that we will need like call transcription...." Peer review by Kevin R, Network and Computer Systems Specialist, Information Technology and Services
"...VoIP phone solution and the included web-interface for managing conference calls, voicemail etc...." Peer review by User
"...Includes apps, web conferencing, website live chat & more for unlimited users, plus 6 months free hosting. ..." What our Partners & Customers Say!

3CX Phone System, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

3CX phone system offers VoIP services compatible with Windows and Linux. It includes inbuilt video conferencing, live chat, and can be hosted or on-premise, all for free.

Popular Business Setting

for 3CX Phone System

Top Industries

  • Information Technology and Services
  • Marketing and Advertising
  • Financial Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

3CX Phone System is popular in Information Technology And Services, Marketing And Advertising, and Financial Services and is widely used by Mid Market, Small Business, and Enterprise.

3CX Phone System Customer wins, Customer success stories, Case studies

How does 3CX Phone System address your Call Recording Challenges?

What solutions does 3CX Phone System provide for Conference Call Management?

What Are the key features of 3CX Phone System for Collaboration?

How can 3CX Phone System enhance your Sales Document Management process?

How does 3CX Phone System facilitate Helpdesk Management?

13 buyers and buying teams have used Cuspera to assess how well 3CX Phone System solved their Contact Center Software needs. Cuspera uses 968 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

CUSTOMERS TESTIMONIALS
3CX Phone System testimonial

Felipe G

IT Director – Infrastructure & Services

Wilson Sporting Goods

3CX is forward thinking, it developed a robust software PBX with hypervisor in mind and its communication solutions are a great fit for organizations of any size. Testimonial By Felipe G
3CX Phone System testimonial

Matt B

Head of Enterprise Architecture & Design

NHS

Thanks to 3CX, we were able to increase our phone capability 250%+ in record time, to meet the demands of the National Health professionals responding to the Covid-19 crisis. Testimonial By Matt B
3CX Phone System testimonial

Samir V

Managing Partner

Baker Tilly

Previously, we were very limited on our mobility, and thus, our productivity. We also needed to bring flexibility and simplicity to day-to-day issues involving the management of our communications. 3CX is an excellent and very flexible PBX solution. Testimonial By Samir V
CUSTOMERS TESTIMONIALS
3CX Phone System testimonial

Felipe G

IT Director – Infrastructure & Services

Wilson Sporting Goods

3CX is forward thinking, it developed a robust software PBX with hypervisor in mind and its communication solutions are a great fit for organizations of any size. Testimonial By Felipe G
3CX Phone System testimonial

Matt B

Head of Enterprise Architecture & Design

NHS

Thanks to 3CX, we were able to increase our phone capability 250%+ in record time, to meet the demands of the National Health professionals responding to the Covid-19 crisis. Testimonial By Matt B
3CX Phone System testimonial

Samir V

Managing Partner

Baker Tilly

Previously, we were very limited on our mobility, and thus, our productivity. We also needed to bring flexibility and simplicity to day-to-day issues involving the management of our communications. 3CX is an excellent and very flexible PBX solution. Testimonial By Samir V
 

Animal Hospital of Malmö (Regiondjursjukhuset i Malmö) - Hospital & Health Care - Small

Malmö, Sweden

3CX helped Animal Hospital of Malmö connect five clinics with one phone system. The hospital replaced its old MD110 system with 3CX for easier integration, call recording, and call statistics. Staff ...now manage calls across all sites, improving emergency response and customer service. The switch lowered telephony costs and made administration simple. Employees can call between clinics for free, boosting productivity.

 

Optodev - Medical Devices - Large

Manila, Philippines

3CX helped Optodev modernize its phone system. The company switched from an old Ericsson PBX to 3CX, saving nearly $45,000 a year on phone line leasing. Employees now use mobile apps to make and rece...ive calls from anywhere, boosting productivity and mobility. 3CX integrated with existing Cisco phones, making the move cost-effective. Optodev can now manage its phone system internally, with no need for outside support.

 

ASSAD-HAD - Hospital & Health Care - Medium

France

3CX helped ASSAD-HAD, a French non-profit with 960 employees, modernize its communications. The organization replaced its aging Alcatel and Ericsson PBX with a VoIP-based 3CX system. This move cut PB...X management and maintenance costs significantly in the first year. The IT team now manages the system easily and adapts it quickly to staff needs. Employees benefit from unified communications and improved mobility.

 

Main Military Clinical Hospital Burdenko - Hospital & Health Care - Large

Moscow, Russia

3CX replaced the hospital’s old PBX system. The IT team needed a scalable, flexible phone system for over 2,000 employees. 3CX was chosen for its features, price, and easy installation. The hospital ...now handles up to 6,000 calls per month with 20 lines and 12 call center agents. Staff productivity improved with call switching, routing, and video conferencing. Telephony costs dropped significantly after switching to 3CX.

 

Ministry of Health of the Kyrgyz Republic - Government Administration - Small

Bishkek, Kyrgyzstan

3CX replaced the Ministry of Health of the Kyrgyz Republic’s old Panasonic PBX. The Ministry cut mobile call costs from $0.10 to $0.01 per minute. Interoffice calls became free using 40 IP phones on ...their data network. Remote and mobile staff connected easily with softphones and web clients. Staff productivity improved with unified communications features like presence and video conferencing.

 

Avante Care & Support - Hospital & Health Care - Large

Bexley, UK

3CX helped Avante Care & Support replace its old Avaya PBX system. The charity needed a phone solution that was easy to manage and would cut costs. 3CX let them connect 14 sites, make free internal c...alls, and manage everything from a web console. The switch saved money and time. Avante Care & Support now has a scalable, feature-rich phone system that grows with them.

What is 3CX?

Video Thumbnail

Frequently Asked Questions(FAQ)

for 3CX Phone System

What is 3CX Phone System used for?

3CX Phone System is a Contact Center Software mainly used by its customers to Improve Internal Communications and Acquire Customers by Call Recording, Conference Call Management and Collaboration .

What are the top features of 3CX Phone System?

Recording, Dashboard and Templates are some of the top features of 3CX Phone System.

Who uses 3CX Phone System?

3CX Phone System is used by Information Technology And Services, Marketing And Advertising and Financial Services among other industries.

What are 3CX Phone System alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for 3CX Phone System.

Where is 3CX Phone System located?

3CX Phone System is headquartered at Nicosia, CY.
lightning

Peers used 3CX Phone System for call recording and conference call management

3CX Phone System Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.67/5

Read Reviews (8)
Custom Reports

4.77/5

Read Reviews (55)
Analytics

4.03/5

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.67/5

Read Reviews (8)
Custom Reports

4.77/5

Read Reviews (55)
Analytics

4.03/5

Read Reviews (5)

3CX Phone System Integrations

3CX Phone System integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export
Data Import

Software Failure Risk Guidance

?

for 3CX Phone System

Overall Risk Meter

Low Medium High

Top Failure Risks for 3CX Phone System

3CX Ltd. News

Product

3CX ENT+ wird eingestellt und zu Grok verlagert

3CX is discontinuing its ENT+ subscription, transitioning to the AI Edition with Grok for transcription services. This move aims to enhance AI capabilities and offer more cost-effective solutions compared to Google and OpenAI. Existing ENT+ users can continue using the service, while new users will adopt the AI Edition. Refunds are available for recent ENT+ purchases.

Product

3CX ENT+ Changes & AI Edition Update

3CX is updating its product offerings with the introduction of Update 9, which will support Grok for transcription services, offering a cost-effective alternative to existing options. The company is renaming its Enterprise Edition to AI Edition to better reflect its AI capabilities. ENT+ will be retired, and the focus will shift to supporting third-party providers. Pricing and discounts have been updated to align with these changes.

Product

20% Discount for Education Sector Licences | 3CX

3CX is offering a 20% discount on licenses for the education sector, applicable to purchases, renewals, and upgrades of a minimum 32SC+ license. This initiative aligns with their extension Fair Use policy and requires licenses to be registered under the educational establishment's domain name.

Company

FCC Removes 1200+ VoIP Providers: Impact on 3CX Users

The FCC removed over 1200 VoIP providers from its Robocall Mitigation Database due to non-compliance, potentially impacting 3CX users relying on these providers. 3CX itself remains unaffected, as it provides the communication platform, while compliance is the responsibility of SIP trunk providers. Users are advised to ensure their providers' compliance or switch to certified 3CX-supported SIP trunks.

3CX Ltd. Profile

Company Name

3CX Ltd.

Company Website

https://www.3cx.com/

HQ Location

Nicosia, CY

Employees

51-100

Social

Financials

PRIVATE