3CX Phone System Overview

3CX offers a versatile communication platform integrating PBX, video conferencing, and live chat into a single solution. Businesses can manage voice communications with 3CX PBX, which eliminates per-user pricing in favor of a straightforward annual license. This approach simplifies budgeting and scalability for organizations of any size. The platform supports self-hosting and management, catering to companies that prefer in-house control. Advanced contact center tools are included, enhancing customer interaction capabilities. Additionally, 3CX leads in affordable AI call analytics, providing actionable insights for improving customer service. Trusted by over 350,000 companies, 3CX is a reliable choice for businesses seeking comprehensive communication solutions without hidden costs.

Use Cases

Customers recommend Call Recording, Conference Call Management, Collaboration, as the business use cases that they have been most satisfied with while using 3CX Phone System.

Other use cases:

  • Sales Document Management
  • Helpdesk Management
  • Content Sharing
  • Call Transcription
  • Tracking & Monitoring Communications
  • Contact List Management
  • Products & Pricelist Management
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Business Priorities

Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using 3CX Phone System.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
See all business priorities See less business priorities

3CX Phone System Use-Cases and Business Priorities: Customer Satisfaction Data

3CX Phone System works with different mediums / channels such as Phone Calls. Offline. Events etc.

3CX Phone System's features include Recording, Dashboard, Templates, etc. and 3CX Phone System support capabilities include Phone Support, Chat Support, AI Powered, etc. also 3CX Phone System analytics capabilities include Custom Reports, and Analytics.

Reviews

"Thanks to 3CX, we were able to increase our phone capability 250%+ in record time, to meet the demands of the National Health professionals responding to the Covid-19 crisis." - Matt B

3CX Phone System, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

3CX phone system offers VoIP services compatible with Windows and Linux. It includes inbuilt video conferencing, live chat, and can be hosted or on-premise, all for free.

Popular Business Setting

for 3CX Phone System

Top Industries

  • Information Technology and Services
  • Marketing and Advertising
  • Financial Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

3CX Phone System is popular in Information Technology And Services, Marketing And Advertising, and Financial Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on 3CX Phone System Use Cases

What benefits does 3CX Phone System offer for Call Recording?

How efficiently Does 3CX Phone System manage your Conference Call Management?

How can 3CX Phone System enhance your Collaboration process?

How does 3CX Phone System facilitate Sales Document Management?

How can 3CX Phone System enhance your Helpdesk Management process?

17+ more Business Use Cases

13 buyers and buying teams have used Cuspera to assess how well 3CX Phone System solved their Contact Center Software needs. Cuspera uses 968 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
3CX Phone System testimonial

Matt B

Head of Enterprise Architecture & Design

NHS

Thanks to 3CX, we were able to increase our phone capability 250%+ in record time, to meet the demands of the National Health professionals responding to the Covid-19 crisis. Testimonial By Matt B
3CX Phone System testimonial

Samir V

Managing Partner

Baker Tilly

Previously, we were very limited on our mobility, and thus, our productivity. We also needed to bring flexibility and simplicity to day-to-day issues involving the management of our communications. 3CX is an excellent and very flexible PBX solution. Testimonial By Samir V
3CX Phone System testimonial

Felipe G

IT Director – Infrastructure & Services

Wilson Sporting Goods

3CX is forward thinking, it developed a robust software PBX with hypervisor in mind and its communication solutions are a great fit for organizations of any size. Testimonial By Felipe G
CUSTOMERS TESTIMONIALS
3CX Phone System testimonial

Matt B

Head of Enterprise Architecture & Design

NHS

Thanks to 3CX, we were able to increase our phone capability 250%+ in record time, to meet the demands of the National Health professionals responding to the Covid-19 crisis. Testimonial By Matt B
3CX Phone System testimonial

Samir V

Managing Partner

Baker Tilly

Previously, we were very limited on our mobility, and thus, our productivity. We also needed to bring flexibility and simplicity to day-to-day issues involving the management of our communications. 3CX is an excellent and very flexible PBX solution. Testimonial By Samir V
3CX Phone System testimonial

Felipe G

IT Director – Infrastructure & Services

Wilson Sporting Goods

3CX is forward thinking, it developed a robust software PBX with hypervisor in mind and its communication solutions are a great fit for organizations of any size. Testimonial By Felipe G

Case Studies

Sports

CASE STUDY APOEL FC

3CX helped APOEL FC improve team communication. The football club needed a modern phone system for its mobile staff. 3CX offered unified communications, video calls, and easy management. The club sav...ed money and did not need to upgrade its internet. Staff productivity increased as employees could work remotely. APOEL FC now communicates better on and off the field.

Hospital & Health Care

CASE STUDY Vesper Road and Morris Lane NHS Surgeries

3CX unified communications helped Vesper Road and Morris Lane NHS Surgeries in Leeds connect two locations with one phone system. The surgeries needed to comply with legal call recording and reduce c...osts from their old system. 3CX provided softphones, mobile clients, and automatic call recording, making staff more responsive and improving patient service. The new system made it easy to transfer calls, manage opening hours, and access call reports. The surgeries saved 18% on costs and improved patient experience by unifying their communications.

Consumer Goods

CASE STUDY Wilson Sporting Goods Co.

3CX Phone System helped Wilson Sporting Goods Co. replace their costly Avaya PBX. The company faced high annual maintenance fees and limited features with their old system. 3CX offered easy installat...ion, lower support costs, and flexible hardware choices. Wilson saw immediate cost savings and a short learning curve. The new system improved flexibility and plans to reduce international roaming fees with mobile clients.

Hospitality

CASE STUDY Holiday Inn Express Velizy

3CX provided its hotel VoIP solution to Holiday Inn Express Velizy, a new hotel in Paris. The hotel needed a cost-effective and flexible phone system for its opening. 3CX enabled easy installation, u...se of DECT phones, and VoIP in all 111 rooms. Staff found the system simple to use and maintenance was easy. The hotel saw significant cost savings and smooth PMS integration, helping them focus on guest experience.

Human Resources

CASE STUDY Trenkwalder

Trenkwalder, a leading Austrian recruitment agency, implemented 3CX phone system, resulting in cost savings of €100,000 per year and improved customer service.

Medical Devices

CASE STUDY Optodev

Optodev, a medical device manufacturer, reduced call handling time by 20% using a cloud-based phone system.

Video

What is 3CX?

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Frequently Asked Questions(FAQ)

for 3CX Phone System

What is 3CX Phone System used for?

3CX Phone System is a Contact Center Software mainly used by its customers to Improve Internal Communications and Acquire Customers by Call Recording, Conference Call Management and Collaboration .

What are the top features of 3CX Phone System?

Recording, Dashboard and Templates are some of the top features of 3CX Phone System.

Who uses 3CX Phone System?

3CX Phone System is used by Information Technology And Services, Marketing And Advertising and Financial Services among other industries.

What are 3CX Phone System alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for 3CX Phone System.

Where is 3CX Phone System located?

3CX Phone System is headquartered at Nicosia, CY.
lightning

Peers used 3CX Phone System for call recording and conference call management

3CX Phone System Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.67/5 ★

Read Reviews (8)
Custom Reports

4.77/5 ★

Read Reviews (55)
Analytics

4.03/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.67/5 ★

Read Reviews (8)
Custom Reports

4.77/5 ★

Read Reviews (55)
Analytics

4.03/5 ★

Read Reviews (5)

3CX Phone System Integrations

3CX Phone System integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.83/5 ★

Read Reviews (110)
Data Import

4.57/5 ★

Read Reviews (95)

Software Failure Risk Guidance

?

for 3CX Phone System

Overall Risk Meter

Low Medium High

Top Failure Risks for 3CX Phone System

3CX Ltd. News

Partnership

Activ8 Asia Leverages 3CX Silver Partnership to Deliver Scalable and Future-Ready ...

Activ8 Asia, a Sri Lankan BPO provider, has achieved 3CX Silver Partner status, enabling it to deliver 3CXs unified communications solutions. Through this partnership, Activ8 Asia offers businesses scalable, customizable communication platforms with features like integrated live chat, call queuing, IVR, and flexible deployment options, supporting digital transformation and operational agility.

Product

3CX Announces Scalable, Cost-Effective Communication Solutions That Drive Enterprise Growth - GlobeNewswire

3CX offers scalable and cost-effective communication solutions to support enterprise growth.

3CX Ltd. Profile

Company Name

3CX Ltd.

Company Website

https://www.3cx.com/

HQ Location

Nicosia, CY

Employees

51-100

Social

Financials

PRIVATE