cuspera logo CUSPERA

Compare NICE CXone Expert vs Aircall.io

Comparison Summary

For NICE CXone Expert vs Aircall.io comparison, Our AI algorithm looked at 7100 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using NICE CXone Expert and Aircall.io to solve their respective business needs.

Pros and cons of NICE CXone Expert and Aircall.io

NICE CXone Expert is more suited to businesses that require Knowledge Management and Content Management where as Aircall.io is focused towards Helpdesk Management with Phone Calls and Sales Call Management with Phone Calls .

Both NICE CXone Expert and Aircall.io are Contact Center Software software, peers recommend NICE CXone Expert for knowledge management and content publishing where as Aircall.io is more known for tracking & monitoring communications and lead tracking .

logo NICE CXone Expert

Focus area

NICE CXone Expert is better than Aircall.io for

Software Failure Risk

  • low

logo Aircall.io

Focus area

Aircall.io is better than NICE CXone Expert for

Software Failure Risk

  • low

About

Smart knowledge based self-service

Aircall | Cloud Call Center Software & Business Phone System

Financials

IPO

SERIES B

Business Need

Total Processes
(we found evidences for)

51

79

Total Goals
(we found evidences for)

14

15

Top Processes

Evidences indicate better relative satisfaction


knowledge management

creating knowledge base


content publishing

searching for content



communication management

sending & publishing communications



training & onboarding


engagement management

engaging and following up


workflow management


sales document management

contract management

proposal & quote management


customer feedback management

measuring customer satisfaction

measuring net promoter score


contact list management


sales review & feedback


products & pricelist management


generation of new leads


rating and review management


social media management

social media analytics


lifetime value management







customer case management


courses & assessment


community building


competitive intelligence






sales call management



conference call management


business development


international marketing


conversion management


social media marketing


revenue cycle management


lead qualification: technographic


lead qualification

lead qualification: technographic


campaign management


compliance & governance


account management



relationship management


touchpoint management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve ROI

  • Increase sales & revenue

  • Improve internal communications

  • Improve consistency

  • Improve digital and social presence

  • Establish thought leadership

  • Increase customer life time value

  • Improve brand engagement

  • Improve stakeholder relations

  • Launch new products

  • Enter new markets internationally or locally

  • See 11 more
  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve efficiency

  • Enter new markets internationally or locally

  • Scale best practices

  • Build brand awareness

  • Improve visibility

  • Grow market share

  • Launch new products

  • Improve ROI

  • Improve internal communications

  • Improve brand engagement

  • Improve stakeholder relations

  • Improve consistency

  • See 12 more

Top Channels

Channels Used

  • phone calls

  • mobile

  • offline

  • e-mail

  • chat

  • user generated content

  • blogs

  • events

  • trade shows

  • website

  • mobile app

  • point of sale

  • video

  • omnichannel

  • Slack

  • social media

  • text SMS

  • on premises

  • promotions

  • Twitter

  • mass media

  • television

  • Skype

  • print media

  • magazine

  • movies

  • display advertisement

  • LinkedIn

  • causes and charity

  • See 26 more
  • phone calls

  • mobile

  • offline

  • e-mail

  • chat

  • user generated content

  • blogs

  • events

  • trade shows

  • website

  • mobile app

  • point of sale

  • video

  • omnichannel

  • Slack

  • social media

  • text SMS

  • on premises

  • promotions

  • Twitter

  • mass media

  • television

  • Skype

  • print media

  • magazine

  • movies

  • display advertisement

  • LinkedIn

  • causes and charity

  • See 26 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Business Setting