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Compare NICE CXone Expert vs Dialpad Ai Contact Center

Comparison Summary

For NICE CXone Expert vs Dialpad Ai Contact Center comparison, Our AI algorithm looked at 4950 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using NICE CXone Expert and Dialpad Ai Contact Center to solve their respective business needs.

Pros and cons of NICE CXone Expert and Dialpad Ai Contact Center

NICE CXone Expert is more suited to businesses that require Knowledge Management and Content Management where as Dialpad Ai Contact Center is focused towards Sales Call Management with Phone Calls and Helpdesk Management with Phone Calls .

Both NICE CXone Expert and Dialpad Ai Contact Center are Contact Center Software software, peers recommend NICE CXone Expert for knowledge management and content publishing where as Dialpad Ai Contact Center is more known for call transcription and call recording .

logo NICE CXone Expert

Focus area

NICE CXone Expert is better than Dialpad Ai Contact Center for

Software Failure Risk

  • low

logo Dialpad Ai Contact Center

Focus area

Dialpad Ai Contact Center is better than NICE CXone Expert for

Software Failure Risk

  • medium

About

Smart knowledge based self-service

Customer service software with AI-enabled real-time assist, sentiment analysis, and more.

Age

2011

Financials

IPO

SERIES F

Business Need

Total Processes
(we found evidences for)

51

37

Total Goals
(we found evidences for)

14

5

Top Processes

Evidences indicate better relative satisfaction


knowledge management

creating knowledge base


content publishing

searching for content



communication management

sending & publishing communications



training & onboarding


engagement management

engaging and following up


workflow management


sales document management

contract management


customer feedback management

measuring customer satisfaction


contact list management


sales review & feedback


products & pricelist management


generation of new leads


rating and review management


social media management

social media analytics


lifetime value management







customer case management


courses & assessment


community building




call transcription



sales call management

call transcription


conference call management


Scheduling & dispatching


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve ROI

  • Increase sales & revenue

  • Improve internal communications

  • Improve consistency

  • Improve digital and social presence

  • Establish thought leadership

  • Increase customer life time value

  • Improve brand engagement

  • Improve stakeholder relations

  • Launch new products

  • Enter new markets internationally or locally

  • See 11 more
  • Enhance customer relationships

  • Improve internal communications

  • Acquire customers

  • Improve stakeholder relations

  • Improve visibility

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • offline

  • events

  • trade shows

  • e-mail

  • mobile

  • text SMS

  • video

  • chat

  • mobile app

  • social media

  • Facebook

  • on premises

  • website

  • LinkedIn

  • See 12 more
  • phone calls

  • offline

  • events

  • trade shows

  • e-mail

  • mobile

  • text SMS

  • video

  • chat

  • mobile app

  • social media

  • Facebook

  • on premises

  • website

  • LinkedIn

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting