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Compare NICE CXone Expert vs QueueMetrics

Comparison Summary

For NICE CXone Expert vs QueueMetrics comparison, Our AI algorithm looked at 4477 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using NICE CXone Expert and QueueMetrics to solve their respective business needs.

Pros and cons of NICE CXone Expert and QueueMetrics

NICE CXone Expert is more suited to businesses that require Knowledge Management and Content Management where as QueueMetrics is focused towards Helpdesk Management with Phone Calls and Sales Call Management with Phone Calls .

Both NICE CXone Expert and QueueMetrics are Contact Center Software software, peers recommend NICE CXone Expert for knowledge management and content publishing where as QueueMetrics is more known for tracking & monitoring communications and sales call management .

logo NICE CXone Expert

Focus area

NICE CXone Expert is better than QueueMetrics for

Software Failure Risk

  • low

logo QueueMetrics

Focus area

QueueMetrics is better than NICE CXone Expert for

Software Failure Risk

  • medium

About

Smart knowledge based self-service

Find the Best Contact Center Solution for Your ... - loway.ch

Financials

IPO

NA

Business Need

Total Processes
(we found evidences for)

51

34

Total Goals
(we found evidences for)

14

6

Top Processes

Evidences indicate better relative satisfaction


knowledge management

creating knowledge base


content publishing

searching for content



communication management

sending & publishing communications



training & onboarding


engagement management

engaging and following up


workflow management


sales document management

contract management


customer feedback management

measuring customer satisfaction


contact list management


sales review & feedback


products & pricelist management


generation of new leads


rating and review management


social media management

social media analytics


lifetime value management







customer case management


courses & assessment


community building





sales call management


campaign monitoring


campaign management

campaign monitoring



Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve ROI

  • Increase sales & revenue

  • Improve internal communications

  • Improve consistency

  • Improve digital and social presence

  • Establish thought leadership

  • Increase customer life time value

  • Improve brand engagement

  • Improve stakeholder relations

  • Launch new products

  • Enter new markets internationally or locally

  • See 11 more
  • Launch new products

  • Acquire customers

  • Enhance customer relationships

  • Improve stakeholder relations

  • Scale best practices

  • Improve efficiency

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • website

  • offline

  • on premises

  • e-mail

  • social media

  • user generated content

  • blogs

  • channel partners

  • video

  • newsletter

  • text SMS

  • omnichannel

  • promotions

  • See 11 more
  • phone calls

  • website

  • offline

  • on premises

  • e-mail

  • social media

  • user generated content

  • blogs

  • channel partners

  • video

  • newsletter

  • text SMS

  • omnichannel

  • promotions

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting