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Compare NICE CXone Expert vs Talkdesk

Comparison Summary

For NICE CXone Expert vs Talkdesk comparison, Our AI algorithm looked at 13655 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using NICE CXone Expert and Talkdesk to solve their respective business needs.

Pros and cons of NICE CXone Expert and Talkdesk

NICE CXone Expert is more suited to businesses that require Knowledge Management and Content Management where as Talkdesk is focused towards Sales Call Management with Phone Calls and Helpdesk Management with Phone Calls .

Both NICE CXone Expert and Talkdesk are Contact Center Software software, peers recommend NICE CXone Expert for content publishing and content curation where as Talkdesk is more known for tracking & monitoring communications and social media analytics .

logo NICE CXone Expert

Focus area

NICE CXone Expert is better than Talkdesk for

Software Failure Risk

  • low

logo Talkdesk

Focus area

Talkdesk is better than NICE CXone Expert for

Software Failure Risk

  • low

About

Smart knowledge based self-service

Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

Age

2011

Financials

IPO

SERIES B

Business Need

Total Processes
(we found evidences for)

51

90

Total Goals
(we found evidences for)

14

20

Top Processes

Evidences indicate better relative satisfaction


knowledge management

creating knowledge base


content publishing

searching for content



communication management

sending & publishing communications



training & onboarding


engagement management

engaging and following up


workflow management


sales document management

contract management


customer feedback management

measuring customer satisfaction

measuring net promoter score


contact list management


sales review & feedback


products & pricelist management


generation of new leads


rating and review management


social media management

social media analytics

engaging on social media

scheduling post to social media


lifetime value management







customer case management


courses & assessment


community building


competitive intelligence






call transcription





meeting management


sales call management

call transcription

meeting management


conference call management


customise loyalty program


identify target customers


loyalty management

customise loyalty program

identify target customers


revenue cycle management


lead qualification: technographic


lead qualification

lead qualification: technographic





performance management



account management


international marketing



conversion management




touchpoint management


campaign analytics


campaign management

campaign analytics




Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve ROI

  • Increase sales & revenue

  • Improve internal communications

  • Improve consistency

  • Improve digital and social presence

  • Establish thought leadership

  • Increase customer life time value

  • Improve brand engagement

  • Improve stakeholder relations

  • Launch new products

  • Enter new markets internationally or locally

  • See 11 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve efficiency

  • Enter new markets internationally or locally

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Improve digital and social presence

  • Build brand awareness

  • Grow market share

  • Manage risk

  • Improve brand engagement

  • Establish thought leadership

  • Increase customer life time value

  • Improve consistency

  • Shorten ramp up time

  • Improve visibility

  • Improve stakeholder relations

  • See 17 more

Top Channels

Channels Used

  • phone calls

  • offline

  • e-mail

  • point of sale

  • on premises

  • chat

  • Slack

  • events

  • trade shows

  • website

  • user generated content

  • blogs

  • social media

  • mobile

  • promotions

  • text SMS

  • omnichannel

  • review sites

  • mobile app

  • channel partners

  • support groups

  • newsletter

  • causes and charity

  • Twitter

  • games

  • Amazon

  • See 23 more
  • phone calls

  • offline

  • e-mail

  • point of sale

  • on premises

  • chat

  • Slack

  • events

  • trade shows

  • website

  • user generated content

  • blogs

  • social media

  • mobile

  • promotions

  • text SMS

  • omnichannel

  • review sites

  • mobile app

  • channel partners

  • support groups

  • newsletter

  • causes and charity

  • Twitter

  • games

  • Amazon

  • See 23 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting