Talkdesk: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Talkdesk
Brand: Talkdesk
Rating: 4.46 (10205 reviews)

4.46 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(10205)

Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

AI Powered

App Partner

Talkdesk Overview

Talkdesk, a global cloud contact center leader, provides AI-powered customer service. The platform is trusted, flexible, and innovative.

Use Cases

Customers recommend Sales Call Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Talkdesk.

Other use cases:

Contact List Management
Engagement Management
Social Media Management
Workflow Management
Coaching
Customer Feedback Management
Training & Onboarding

See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Talkdesk.

Other priorities:

Increase Sales & Revenue
Improve Efficiency
Enter New Markets Internationally Or Locally
Improve Internal Communications
Scale Best Practices
Improve ROI
Launch New Products
Improve Digital And Social Presence
Build Brand Awareness
Grow Market Share
Manage Risk
Improve Brand Engagement
Establish Thought Leadership
Increase Customer Life Time Value
Improve Consistency
Shorten Ramp Up Time
Improve Visibility
Improve Stakeholder Relations

See all business priorities See less business priorities

Talkdesk Use-Cases and Business Priorities: Customer Satisfaction Data

Talkdesk works with different mediums / channels such as Phone Calls.

Talkdesk's features include Recording, Dashboard, Personalization, etc. and Talkdesk support capabilities include Chat Support, Phone Support, Email Support, etc. also Talkdesk analytics capabilities include Analytics, and Custom Reports.

Reviews

"The impact Talkdesk’s Voice IVR feature has provided is incredible. We are looking forward to scaling the solution across our entire IVR for added savings and increased efficiencies in the months to come." - Kyle Kizer

Talkdesk, NICE CXone, Five9, Aircall.io, Bright Pattern, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Talkdesk

Top Industries

Computer Software
Information Technology and Services
Financial Services

Popular in

Mid Market
Small Business
Enterprise

Talkdesk is popular in Computer Software, Information Technology And Services, and Financial Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Talkdesk Use Cases

How can Talkdesk enhance your Sales Call Management process?

Talkdesk provides call recording capabilities, which enable users to access and review past conversations for training, quality assurance, and customer support purposes. This feature allows for effective call management, particularly for remote teams. However, Talkdesk's search functionality for specific calls could be improved by offering additional filter options and enhanced search capabilities.

"...Reps can listen to call recordings at anytime to recap a past conversation and plan for upcoming calls...." Peer review by Jeffrey V, Senior Demand Analyst, Computer Software

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Why is Talkdesk the best choice for Helpdesk Management?

Talkdesk is a call center management solution that simplifies call volume organization and tracking of call center metrics. The software assists with measuring call center output and provides call history for quality assurance and staff coaching. It has limited capabilities in ticketing system sophistication.

"...As a department, we are able to monitor calls for training, record CSAT scores and call volume which helps improve overall performance. ...." Peer review by India S., Customer Operations , Financial Services

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Why is Talkdesk the best choice for Communication Management?

Talkdesk provides robust call management features, including call tracking, recording, and real-time monitoring. The platform enables teams to analyze call data, generate reports, and enhance training through call recordings. However, the platform's email integration may be unreliable, leading to missing customer communications.

"...I like that you can track all calls from agents and listen to recordings...." Peer review by Chris S, Member Advocate

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How does Talkdesk address your Contact List Management Challenges?

Talkdesk facilitates customer contact through phone calls, providing a reliable platform for reaching clients. The system allows for effective call tracking, enabling efficient management of customer interactions. Talkdesk lacks the ability to automatically link recorded messages with client contact information.

"...and it calls every contact selected, one by one...." Peer review by Jordan Chevalier, Salesforce Product Manager, Doctolib

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How can Talkdesk optimize your Engagement Management Workflow?

Talkdesk Engagement Management empowers organizations to enhance customer interactions through streamlined processes, centralized communication, and improved agent productivity. The platform offers features that facilitate customer engagement by providing intuitive interfaces and various tools to optimize communication workflows. Limitations exist, however, in transferring calls and managing follow-up work.

"...It is also great for pulling recordings of interactions with customers for quality and training purposes...." Peer review by Christopher Monsod, Fraud Operations Analyst, Happy Money

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59+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Talkdesk solved their Contact Center Software needs. Cuspera uses 10205 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Kyle Kizer Manager Of Customer Service Operations Root Insurance	The impact Talkdesk’s Voice IVR feature has provided is incredible. We are looking forward to scaling the solution across our entire IVR for added savings and increased efficiencies in the months to come. Testimonial By Kyle Kizer
Greg Zalecki Director Of Sales Sema4	As you purchase a license, we were able to implement right away. So, almost right out of the box you’re able to flip a switch and have a full contact center at your disposal. Testimonial By Greg Zalecki
Jason Whitman Vp Of Customer Success Justworks	What I love most about Talkdesk is that it just works. Our employees never have to think about it - it’s easy to implement, use, and scale. Testimonial By Jason Whitman

CUSTOMERS	TESTIMONIALS
Kyle Kizer Manager Of Customer Service Operations Root Insurance	The impact Talkdesk’s Voice IVR feature has provided is incredible. We are looking forward to scaling the solution across our entire IVR for added savings and increased efficiencies in the months to come. Testimonial By Kyle Kizer
Greg Zalecki Director Of Sales Sema4	As you purchase a license, we were able to implement right away. So, almost right out of the box you’re able to flip a switch and have a full contact center at your disposal. Testimonial By Greg Zalecki
Jason Whitman Vp Of Customer Success Justworks	What I love most about Talkdesk is that it just works. Our employees never have to think about it - it’s easy to implement, use, and scale. Testimonial By Jason Whitman

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Justworks Human Resources	Human Resources	Case Study Justworks Learn how Justworks lowers operational expenses and increases pickup rates with Talkdesk Read More
Tucows Information Technology and Services	Information Technology and Services	Case Study Tucows Learn how Tucows relies on Talkdesk to deliver a personalized experience to their customers. Read More
KeyMe Consumer Services	Consumer Services	Case Study KeyMe Learn why KeyMe partners with Talkdesk to help meet their growth needs and support their increasingly complex business requirements. Read More

Video

Talkdesk Autopilot for banking

Frequently Asked Questions(FAQ)

for Talkdesk

What is Talkdesk?

Talkdesk is a Contact Center as a Service (CCaaS) platform for customer service teams to improve customer satisfaction and agent productivity.

It primarily provides workforce engagement management, call center software, computer software, technology, customer experience, innovation, enterprise, customer service, CSAT. It is accessible via Email, Messaging & Chat Social Listening.

It comes with AI and automation, integrations and reporting and analytics.

What is Talkdesk used for?

Talkdesk is a Contact Center Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Sales Call Management, Helpdesk Management and Communication Management .

What are the top features of Talkdesk?

Recording, Dashboard and Personalization are some of the top features of Talkdesk.

Who uses Talkdesk?

Talkdesk is used by Computer Software, Information Technology And Services and Financial Services among other industries.

What are Talkdesk alternatives?

NICE CXone, Five9, Aircall.Io and Bright Pattern are popular alternatives for Talkdesk.

Where is Talkdesk located?

Talkdesk is headquartered at 535 Mission Street, 12th Floor, San Francisco, CA 94105.

Peers used Talkdesk for sales call management and helpdesk management

Talkdesk Competitors

More Talkdesk Alternatives...

Talkdesk Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.14/5 ★ Read Reviews (105)
Analytics	4.70/5 ★ Read Reviews (243)
Custom Reports	3.77/5 ★ Read Reviews (1266)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.14/5 ★ Read Reviews (105)
Analytics	4.70/5 ★ Read Reviews (243)
Custom Reports	3.77/5 ★ Read Reviews (1266)

Talkdesk Integrations

Talkdesk integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.42/5 ★

Read Reviews (939)

Data Import

4.11/5 ★

Read Reviews (1705)

Few API Integrations for Talkdesk

Yesware

4.35 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Xverify

4.0 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Upwork

4.2 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

for Talkdesk

Overall Risk Meter

Low Medium High

Top Failure Risks for Talkdesk

Talkdesk, Inc. News

Talkdesk named Best Unified Customer Experience by Vendors in ...

Talkdesk was awarded Best Unified Customer Experience by the Vendors in Partnership Awards for its AI-powered customer experience technology tailored for retail enterprises.

14/01/2025 - source

Talkdesk Simplifies Agent Experience by Embedding Conversational and Artificial Intelligence Into Customer Relationship Management and Helpdesk Applications - Yahoo Finance

Talkdesk improves customer service by adding AI features to customer management and helpdesk tools.

19/11/2024 - source

Talkdesk integrates agentic artificial intelligence across its portfolio - Directors Club News

Talkdesk now uses AI technology in its services.

22/10/2024 - source

Talkdesk, Inc. Profile

Company Name

Talkdesk, Inc.

Company Website

https://www.talkdesk.com/

Year Founded

2011

HQ Location

535 Mission Street, 12th Floor, San Francisco, CA 94105

Employees

501-1000

Social

Financials

SERIES B

Talkdesk: Use-Cases, Insights and Reviews | 2025 Cuspera

Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

Failure Risk for Talkdesk ?

Talkdesk Overview

Use Cases

Business Priorities

Talkdesk Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Talkdesk Use Cases

How can Talkdesk enhance your Sales Call Management process?

Why is Talkdesk the best choice for Helpdesk Management?

Why is Talkdesk the best choice for Communication Management?

How does Talkdesk address your Contact List Management Challenges?

How can Talkdesk optimize your Engagement Management Workflow?

59+ more Business Use Cases

Customer Testimonials

Case Studies

Case Study Justworks

Case Study Tucows

Case Study KeyMe

Video

Talkdesk Autopilot for banking

Frequently Asked Questions(FAQ)

What is Talkdesk?

What is Talkdesk used for?

What are the top features of Talkdesk?

Who uses Talkdesk?

What are Talkdesk alternatives?

Where is Talkdesk located?

Peers used Talkdesk for sales call management and helpdesk management

Talkdesk Competitors

Talkdesk Features

Talkdesk Integrations

Avochato

Keap CRM

Livechat

ScreenMeet

Help Scout

Yesware

Xverify

Upwork

Software Failure Risk Guidance

Talkdesk, Inc. News

Talkdesk named Best Unified Customer Experience by Vendors in ...

Talkdesk Simplifies Agent Experience by Embedding Conversational and Artificial Intelligence Into Customer Relationship Management and Helpdesk Applications - Yahoo Finance

Talkdesk integrates agentic artificial intelligence across its portfolio - Directors Club News

Talkdesk, Inc. Profile

Get a personalised risk report for Talkdesk

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