Talkdesk Overview

Talkdesk addresses the need for modern, AI-powered customer service by offering a flexible cloud contact center platform. It solves the problem of outdated customer service systems with its advanced AI capabilities, which enhance customer interactions and streamline operations across industries. Businesses benefit from its adaptable solutions, ensuring seamless integration into existing systems. Talkdesk's platform connects the entire business to AI, providing a unified customer experience. As a recognized leader in contact center software, it offers tools that calculate the value of AI-driven customer interactions, ensuring a future-ready approach to customer service.

Use Cases

Customers recommend Sales Call Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Talkdesk.

Other use cases:

  • Contact List Management
  • Engagement Management
  • Social Media Management
  • Workflow Management
  • Coaching
  • Customer Feedback Management
  • Training & Onboarding
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Talkdesk.

Other priorities:

  • Increase Sales & Revenue
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Improve Internal Communications
  • Scale Best Practices
  • Improve ROI
  • Launch New Products
  • Improve Digital And Social Presence
  • Build Brand Awareness
  • Grow Market Share
  • Manage Risk
  • Improve Brand Engagement
  • Establish Thought Leadership
  • Increase Customer Life Time Value
  • Improve Consistency
  • Shorten Ramp Up Time
  • Improve Visibility
  • Improve Stakeholder Relations
See all business priorities See less business priorities

Talkdesk Use-Cases and Business Priorities: Customer Satisfaction Data

Talkdesk works with different mediums / channels such as Phone Calls.

Talkdesk's features include Recording, Dashboard, Personalization, etc. and Talkdesk support capabilities include Chat Support, Phone Support, Email Support, etc. also Talkdesk analytics capabilities include Analytics, and Custom Reports.

Reviews

"The scalability and flexibility that Talkdesk gives us allows us to focus our efforts on creating better experiences for members." - Gaven Singh

Talkdesk, XCALLY, VICIdial, DialMyCalls, Text-Em-All, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Talkdesk, a global cloud contact center leader, provides AI-powered customer service. The platform is trusted, flexible, and innovative.

Popular Business Setting

for Talkdesk

Top Industries

  • Computer Software
  • Information Technology and Services
  • Financial Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Talkdesk is popular in Computer Software, Information Technology And Services, and Financial Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Talkdesk Use Cases

How efficiently Does Talkdesk manage your Sales Call Management?

Why is Talkdesk the best choice for Helpdesk Management?

What solutions does Talkdesk provide for Communication Management?

How does Talkdesk address your Contact List Management Challenges?

Why is Talkdesk the best choice for Engagement Management?

59+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Talkdesk solved their Contact Center Software needs. Cuspera uses 10205 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Talkdesk testimonial

Gaven Singh

Director Of Technology

Gridworks Ic

The scalability and flexibility that Talkdesk gives us allows us to focus our efforts on creating better experiences for members. Testimonial By Gaven Singh
Talkdesk testimonial

Aaron Bata

Head Of Customer Experience

Tuft & Needle

Our number one goal is to make sure every customer is receiving an amazing experience. Testimonial By Aaron Bata
Talkdesk testimonial

Morgan Eberoni

Vp Of Operations Europe

EF English Live

By using Talkdesk, we have increased our contact rates between 15% and 20% with the biggest increase on the Middle East, because it's very difficult to deliver good quality calls there. So far, the experience with Talkdesk in that region has been really great - helping us to increase our contact ra...tes there by 30% to 45%.

Testimonial By Morgan Eberoni
CUSTOMERS TESTIMONIALS
Talkdesk testimonial

Gaven Singh

Director Of Technology

Gridworks Ic

The scalability and flexibility that Talkdesk gives us allows us to focus our efforts on creating better experiences for members. Testimonial By Gaven Singh
Talkdesk testimonial

Aaron Bata

Head Of Customer Experience

Tuft & Needle

Our number one goal is to make sure every customer is receiving an amazing experience. Testimonial By Aaron Bata
Talkdesk testimonial

Morgan Eberoni

Vp Of Operations Europe

EF English Live

By using Talkdesk, we have increased our contact rates between 15% and 20% with the biggest increase on the Middle East, because it's very difficult to deliver good quality calls there. So far, the experience with Talkdesk in that region has been really great - helping us to increase our contact ra...tes there by 30% to 45%.

Testimonial By Morgan Eberoni

Case Studies

Consumer Services

CASE STUDY Fortem

Talkdesk helped Fortem improve its contact center operations. Fortem used Talkdesk to answer calls faster and reduce hold times. Call quality monitoring scores went up. Fortem now delivers better ser...vice to residents. The platform gives Fortem new capabilities for customer experience.

Information Technology and Services

CASE STUDY Barco

Talkdesk Agent Workspace helped Barco improve remote work and customer communication. Barco used Talkdesk Ring Groups to set up local numbers for their inside sales team. This change led to a 90% cal...l answer rate. The Talkdesk for Salesforce integration made caller identification easier. Barco's team now responds faster and gives a better customer experience.

Hospital & Health Care

CASE STUDY Mochi Health

Talkdesk helped Mochi Health improve patient support in obesity medicine. Mochi Health needed fast, reliable call handling for urgent patient needs. Talkdesk enabled quick onboarding and robust repor...ting. The solution reduced call transfers and repeat calls. Mochi Health now delivers better patient care and faster business decisions.

Retail

CASE STUDY Serta Simmons Bedding

Talkdesk helped Serta Simmons Bedding improve customer experience. The company used Talkdesk Digital Engagement for SMS, chat, and voice. They added Customer Experience Analytics and Talkdesk Copilot.... Integrations with Salesforce, Confluence, and ServiceNow made agents more efficient. Agents now find information faster and help customers better. Serta Simmons Bedding aims to give every customer a great experience.

Retail

CASE STUDY Republic National Distributing Company (RNDC)

Talkdesk helped Republic National Distributing Company (RNDC) centralize its inside sales and customer care teams. RNDC used Talkdesk for Salesforce to improve agent productivity by 50%. The company ...saved $17 million in annual expenses. RNDC gained better reporting and optimized resources. Features like call routing, workforce management, and quality management made customer care better.

Financial Services

CASE STUDY Municipal Credit Union (MCU)

Talkdesk Autopilot and Copilot helped Municipal Credit Union improve their contact center. MCU empowered members with more self-service options. The average self-service rate reached 64%. Average spe...ed of answer dropped by 67%. MCU reduced reliance on outsourced call centers and improved their bottom line.

Video

Talkdesk Autopilot for banking

Video Thumbnail

Frequently Asked Questions(FAQ)

for Talkdesk

What is Talkdesk?

Talkdesk is a Contact Center as a Service (CCaaS) platform for customer service teams to improve customer satisfaction and agent productivity.

It primarily provides workforce engagement management, call center software, computer software, technology, customer experience, innovation, enterprise, customer service, CSAT. It is accessible via Email, Messaging & Chat Social Listening.

It comes with AI and automation, integrations and reporting and analytics.

What is Talkdesk used for?

Talkdesk is a Contact Center Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Sales Call Management, Helpdesk Management and Communication Management .

What are the top features of Talkdesk?

Recording, Dashboard and Personalization are some of the top features of Talkdesk.

Who uses Talkdesk?

Talkdesk is used by Computer Software, Information Technology And Services and Financial Services among other industries.

What are Talkdesk alternatives?

XCALLY, VICIdial, DialMyCalls and Text-Em-All are popular alternatives for Talkdesk.

Where is Talkdesk located?

Talkdesk is headquartered at 535 Mission Street, 12th Floor, San Francisco, CA 94105.
lightning

Peers used Talkdesk for sales call management and helpdesk management

Talkdesk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.14/5 ★

Read Reviews (105)
Analytics

4.70/5 ★

Read Reviews (243)
Custom Reports

3.77/5 ★

Read Reviews (1266)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.14/5 ★

Read Reviews (105)
Analytics

4.70/5 ★

Read Reviews (243)
Custom Reports

3.77/5 ★

Read Reviews (1266)

Software Failure Risk Guidance

?

for Talkdesk

Overall Risk Meter

Low Medium High

Top Failure Risks for Talkdesk

Talkdesk, Inc. News

Product

Talkdesk expands global network of regional cloud deployments with new UK ... - Yahoo Finance

Talkdesk has launched a new UK Regional Cloud, expanding its global network of regional cloud deployments. This enables UK customers to host the Talkdesk platform locally, ensuring compliance with data residency and privacy requirements. The deployment enhances voice quality and customer experience, particularly benefiting industries like banking, retail, and healthcare. This move aligns with Talkdesk's strategy to support regulated industries with secure, high-performing cloud solutions.

Product

Talkdesk Travel and Hospitality Experience Clouds enable first-class, personalized service across the entire guest journey, increasing customer satisfaction and loyalty - TradingView

Talkdesk has launched Travel Experience Cloud and Hospitality Experience Cloud, two AI-powered customer experience platforms tailored for the travel and hospitality sectors. These solutions offer digital-first, agentless support, low-code tools, and pre-built integrations with industry systems, enabling providers to streamline operations, enhance guest satisfaction, and build loyalty through personalized, seamless service.

Customer

Talkdesk selected by Cegeka to modernize customer experience - TradingView

Cegeka, a global IT solutions provider, has chosen Talkdesk to modernize its customer experience operations. Cegeka will deploy the Talkdesk CX Cloud platform, leveraging omnichannel features, AI-powered tools, live chat, voice bots, and advanced analytics to enhance customer engagement and streamline support across channels.

Customer

Talkdesk selected by Cegeka to modernize customer experience

Cegeka, a global IT solutions provider, has chosen Talkdesks AI-powered cloud contact center platform to modernize its customer experience. The deployment will enable Cegeka to deliver consistent, high-quality support and improve customer engagement across multiple channels, leveraging Talkdesks omnichannel capabilities and advanced AI tools.

Talkdesk, Inc. Profile

Company Name

Talkdesk, Inc.

Company Website

https://www.talkdesk.com/

Year Founded

2011

HQ Location

535 Mission Street, 12th Floor, San Francisco, CA 94105

Employees

501-1000

Social

Financials

SERIES B