Talkdesk Overview

Talkdesk, a global cloud contact center leader, provides AI-powered customer service. The platform is trusted, flexible, and innovative.

Use Cases

Customers recommend Sales Call Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Talkdesk.

Other use cases:

  • Contact List Management
  • Engagement Management
  • Social Media Management
  • Workflow Management
  • Coaching
  • Customer Feedback Management
  • Training & Onboarding
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Talkdesk.

Other priorities:

  • Increase Sales & Revenue
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Improve Internal Communications
  • Scale Best Practices
  • Improve ROI
  • Launch New Products
  • Improve Digital And Social Presence
  • Build Brand Awareness
  • Grow Market Share
  • Manage Risk
  • Improve Brand Engagement
  • Establish Thought Leadership
  • Increase Customer Life Time Value
  • Improve Consistency
  • Shorten Ramp Up Time
  • Improve Visibility
  • Improve Stakeholder Relations
See all business priorities See less business priorities

Talkdesk Use-Cases and Business Priorities: Customer Satisfaction Data

Talkdesk works with different mediums / channels such as Phone Calls.

Talkdesk's features include Recording, Dashboard, Personalization, etc. and Talkdesk support capabilities include Chat Support, Phone Support, Email Support, etc. also Talkdesk analytics capabilities include Analytics, and Custom Reports.

Reviews

"The impact Talkdesk’s Voice IVR feature has provided is incredible. We are looking forward to scaling the solution across our entire IVR for added savings and increased efficiencies in the months to come." - Kyle Kizer

Talkdesk, NICE CXone, Five9, Aircall.io, Bright Pattern, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Talkdesk

Top Industries

  • Computer Software
  • Information Technology and Services
  • Financial Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Talkdesk is popular in Computer Software, Information Technology And Services, and Financial Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Talkdesk Use Cases

How can Talkdesk enhance your Sales Call Management process?

Why is Talkdesk the best choice for Helpdesk Management?

Why is Talkdesk the best choice for Communication Management?

How does Talkdesk address your Contact List Management Challenges?

How can Talkdesk optimize your Engagement Management Workflow?

59+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Talkdesk solved their Contact Center Software needs. Cuspera uses 10205 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Talkdesk testimonial

Kyle Kizer

Manager Of Customer Service Operations

Root Insurance

The impact Talkdesk’s Voice IVR feature has provided is incredible. We are looking forward to scaling the solution across our entire IVR for added savings and increased efficiencies in the months to come. Testimonial By Kyle Kizer
Talkdesk testimonial

Greg Zalecki

Director Of Sales

Sema4

As you purchase a license, we were able to implement right away. So, almost right out of the box you’re able to flip a switch and have a full contact center at your disposal. Testimonial By Greg Zalecki
Talkdesk testimonial

Jason Whitman

Vp Of Customer Success

Justworks

What I love most about Talkdesk is that it just works. Our employees never have to think about it - it’s easy to implement, use, and scale. Testimonial By Jason Whitman
CUSTOMERS TESTIMONIALS
Talkdesk testimonial

Kyle Kizer

Manager Of Customer Service Operations

Root Insurance

The impact Talkdesk’s Voice IVR feature has provided is incredible. We are looking forward to scaling the solution across our entire IVR for added savings and increased efficiencies in the months to come. Testimonial By Kyle Kizer
Talkdesk testimonial

Greg Zalecki

Director Of Sales

Sema4

As you purchase a license, we were able to implement right away. So, almost right out of the box you’re able to flip a switch and have a full contact center at your disposal. Testimonial By Greg Zalecki
Talkdesk testimonial

Jason Whitman

Vp Of Customer Success

Justworks

What I love most about Talkdesk is that it just works. Our employees never have to think about it - it’s easy to implement, use, and scale. Testimonial By Jason Whitman

Case Studies

COMPANY INDUSTRY CASE STUDIES
Talkdesk case study
Human Resources
Human Resources
Case Study Justworks

Learn how Justworks lowers operational expenses and increases pickup rates with Talkdesk

Read More
Talkdesk case study
Information Technology and Services
Information Technology and Services
Case Study Tucows

Learn how Tucows relies on Talkdesk to deliver a personalized experience to their customers.

Read More
Talkdesk case study
Consumer Services
Consumer Services
Case Study KeyMe

Learn why KeyMe partners with Talkdesk to help meet their growth needs and support their increasingly complex business requirements.

Read More

Video

Talkdesk Autopilot for banking

Video Thumbnail

Frequently Asked Questions(FAQ)

for Talkdesk

What is Talkdesk?

Talkdesk is a Contact Center as a Service (CCaaS) platform for customer service teams to improve customer satisfaction and agent productivity.

It primarily provides workforce engagement management, call center software, computer software, technology, customer experience, innovation, enterprise, customer service, CSAT. It is accessible via Email, Messaging & Chat Social Listening.

It comes with AI and automation, integrations and reporting and analytics.

What is Talkdesk used for?

Talkdesk is a Contact Center Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Sales Call Management, Helpdesk Management and Communication Management .

What are the top features of Talkdesk?

Recording, Dashboard and Personalization are some of the top features of Talkdesk.

Who uses Talkdesk?

Talkdesk is used by Computer Software, Information Technology And Services and Financial Services among other industries.

What are Talkdesk alternatives?

NICE CXone, Five9, Aircall.Io and Bright Pattern are popular alternatives for Talkdesk.

Where is Talkdesk located?

Talkdesk is headquartered at 535 Mission Street, 12th Floor, San Francisco, CA 94105.
lightning

Peers used Talkdesk for sales call management and helpdesk management

Talkdesk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.14/5 ★

Read Reviews (105)
Analytics

4.70/5 ★

Read Reviews (243)
Custom Reports

3.77/5 ★

Read Reviews (1266)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.14/5 ★

Read Reviews (105)
Analytics

4.70/5 ★

Read Reviews (243)
Custom Reports

3.77/5 ★

Read Reviews (1266)

Software Failure Risk Guidance

?

for Talkdesk

Overall Risk Meter

Low Medium High

Top Failure Risks for Talkdesk

Talkdesk, Inc. News

Talkdesk named Best Unified Customer Experience by Vendors in ...

Talkdesk was awarded Best Unified Customer Experience by the Vendors in Partnership Awards for its AI-powered customer experience technology tailored for retail enterprises.

14/01/2025 - source

Talkdesk Simplifies Agent Experience by Embedding Conversational and Artificial Intelligence Into Customer Relationship Management and Helpdesk Applications - Yahoo Finance

Talkdesk improves customer service by adding AI features to customer management and helpdesk tools.

19/11/2024 - source

Talkdesk integrates agentic artificial intelligence across its portfolio - Directors Club News

Talkdesk now uses AI technology in its services.

22/10/2024 - source

Talkdesk, Inc. Profile

Company Name

Talkdesk, Inc.

Company Website

https://www.talkdesk.com/

Year Founded

2011

HQ Location

535 Mission Street, 12th Floor, San Francisco, CA 94105

Employees

501-1000

Social

Financials

SERIES B