Talkdesk Overview
Talkdesk, a global cloud contact center leader, provides AI-powered customer service. The platform is trusted, flexible, and innovative.
Use Cases
Customers recommend Sales Call Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Talkdesk.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Talkdesk.
Talkdesk Use-Cases and Business Priorities: Customer Satisfaction Data
Talkdesk works with different mediums / channels such as Phone Calls.
Talkdesk's features include Recording, Dashboard, Personalization, etc. and Talkdesk support capabilities include Chat Support, Phone Support, Email Support, etc. also Talkdesk analytics capabilities include Analytics, and Custom Reports.
Reviews
"The impact Talkdesk’s Voice IVR feature has provided is incredible. We are looking forward to scaling the solution across our entire IVR for added savings and increased efficiencies in the months to come." - Kyle Kizer
Talkdesk, NICE CXone, Five9, Aircall.io, Bright Pattern, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Talkdesk
Top Industries
- Computer Software
- Information Technology and Services
- Financial Services
Popular in
- Mid Market
- Small Business
- Enterprise
Talkdesk is popular in Computer Software, Information Technology And Services, and Financial Services and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Talkdesk Use Cases
How can Talkdesk enhance your Sales Call Management process?
Why is Talkdesk the best choice for Helpdesk Management?
Why is Talkdesk the best choice for Communication Management?
How does Talkdesk address your Contact List Management Challenges?
How can Talkdesk optimize your Engagement Management Workflow?
59+ more Business Use Cases
10 buyers and buying teams have used Cuspera to assess how well Talkdesk solved their Contact Center Software needs. Cuspera uses 10205 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
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The impact Talkdesk’s Voice IVR feature has provided is incredible. We are looking forward to scaling the solution across our entire IVR for added savings and increased efficiencies in the months to come. Testimonial By Kyle Kizer |
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As you purchase a license, we were able to implement right away. So, almost right out of the box you’re able to flip a switch and have a full contact center at your disposal. Testimonial By Greg Zalecki |
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What I love most about Talkdesk is that it just works. Our employees never have to think about it - it’s easy to implement, use, and scale. Testimonial By Jason Whitman |
CUSTOMERS | TESTIMONIALS |
---|---|
![]() Kyle Kizer Manager Of Customer Service Operations Root Insurance |
The impact Talkdesk’s Voice IVR feature has provided is incredible. We are looking forward to scaling the solution across our entire IVR for added savings and increased efficiencies in the months to come. Testimonial By Kyle Kizer |
![]() Greg Zalecki Director Of Sales Sema4 |
As you purchase a license, we were able to implement right away. So, almost right out of the box you’re able to flip a switch and have a full contact center at your disposal. Testimonial By Greg Zalecki |
![]() Jason Whitman Vp Of Customer Success Justworks |
What I love most about Talkdesk is that it just works. Our employees never have to think about it - it’s easy to implement, use, and scale. Testimonial By Jason Whitman |
Case Studies
COMPANY | INDUSTRY | CASE STUDIES |
---|---|---|
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Human Resources
|
Human Resources |
Case Study JustworksRead More |
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Information Technology and Services
|
Information Technology and Services |
Case Study TucowsRead More |
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Consumer Services
|
Consumer Services |
Case Study KeyMeRead More |
Video
Talkdesk Autopilot for banking
![Video Thumbnail](https://img.youtube.com/vi/3iiLouwfEEg/hqdefault.jpg)
Frequently Asked Questions(FAQ)
for Talkdesk
What is Talkdesk?
Talkdesk is a Contact Center as a Service (CCaaS) platform for customer service teams to improve customer satisfaction and agent productivity.
It primarily provides workforce engagement management, call center software, computer software, technology, customer experience, innovation, enterprise, customer service, CSAT. It is accessible via Email, Messaging & Chat Social Listening.
It comes with AI and automation, integrations and reporting and analytics.
What is Talkdesk used for?
What are the top features of Talkdesk?
Who uses Talkdesk?
What are Talkdesk alternatives?
Where is Talkdesk located?
Talkdesk Competitors
Talkdesk Features
- Low
- Medium
- High
FEATURE | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (105) |
Analytics | Read Reviews (243) |
Custom Reports | Read Reviews (1266) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (105) |
Analytics | Read Reviews (243) |
Custom Reports | Read Reviews (1266) |
Talkdesk Integrations
Talkdesk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Talkdesk
Software Failure Risk Guidance
?for Talkdesk
Overall Risk Meter
Top Failure Risks for Talkdesk
Talkdesk, Inc. News
Talkdesk named Best Unified Customer Experience by Vendors in ...
Talkdesk was awarded Best Unified Customer Experience by the Vendors in Partnership Awards for its AI-powered customer experience technology tailored for retail enterprises.
Talkdesk Simplifies Agent Experience by Embedding Conversational and Artificial Intelligence Into Customer Relationship Management and Helpdesk Applications - Yahoo Finance
Talkdesk improves customer service by adding AI features to customer management and helpdesk tools.
Talkdesk integrates agentic artificial intelligence across its portfolio - Directors Club News
Talkdesk now uses AI technology in its services.
Talkdesk, Inc. Profile
HQ Location
535 Mission Street, 12th Floor, San Francisco, CA 94105
Employees
501-1000
Social
Financials
SERIES B