Talkdesk: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Talkdesk
Brand: Talkdesk
Rating: 4.46 (10205 reviews)

4.46 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(10205)

Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

AI Powered

App Partner

Talkdesk Overview

Talkdesk, a global cloud contact center leader, provides AI-powered customer service. The platform is trusted, flexible, and innovative.

Use Cases

Customers recommend Sales Call Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Talkdesk.

Other use cases:

Contact List Management
Engagement Management
Social Media Management
Workflow Management
Coaching
Customer Feedback Management
Training & Onboarding

See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Talkdesk.

Other priorities:

Increase Sales & Revenue
Improve Efficiency
Enter New Markets Internationally Or Locally
Improve Internal Communications
Scale Best Practices
Improve ROI
Launch New Products
Improve Digital And Social Presence
Build Brand Awareness
Grow Market Share
Manage Risk
Improve Brand Engagement
Establish Thought Leadership
Increase Customer Life Time Value
Improve Consistency
Shorten Ramp Up Time
Improve Visibility
Improve Stakeholder Relations

See all business priorities See less business priorities

Talkdesk Use-Cases and Business Priorities: Customer Satisfaction Data

Talkdesk works with different mediums / channels such as Phone Calls,

Talkdesk's features include Recording, Dashboard, Personalization, etc.

Reviews

"My experience with Talkdesk teams has been incredible. They really make you feel like they care and are on your team." - Jeff James

Talkdesk, NICE CXone, Five9, Aircall.io, Bright Pattern, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Talkdesk

Top Industries

Computer Software
Information Technology and Services
Financial Services

Popular in

Mid Market
Small Business
Enterprise

Talkdesk is popular in Computer Software, Information Technology And Services, and Financial Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Talkdesk Use Cases

How can Talkdesk enhance your Sales Call Management process?

Talkdesk provides call recording capabilities, which enable users to access and review past conversations for training, quality assurance, and customer support purposes. This feature allows for effective call management, particularly for remote teams. However, Talkdesk's search functionality for specific calls could be improved by offering additional filter options and enhanced search capabilities.

"...I like that all phone calls are recorded and also that you can monitor ongoing calls...." Peer review by Jesse O

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What solutions does Talkdesk provide for Helpdesk Management?

Talkdesk is a call center management solution that simplifies call volume organization and tracking of call center metrics. The software assists with measuring call center output and provides call history for quality assurance and staff coaching. It has limited capabilities in ticketing system sophistication.

"...This helps us take calls and even transfer calls to one another seamlessly...." Peer review by Alexander A., Internet

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What solutions does Talkdesk provide for Communication Management?

Talkdesk provides robust call management features, including call tracking, recording, and real-time monitoring. The platform enables teams to analyze call data, generate reports, and enhance training through call recordings. However, the platform's email integration may be unreliable, leading to missing customer communications.

"...The application works well for keeping track of phone calls and call history...." Peer review by Steve S., Mobility Support Tech, Telecommunications

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How efficiently Does Talkdesk manage your Contact List Management?

Talkdesk facilitates customer contact through phone calls, providing a reliable platform for reaching clients. The system allows for effective call tracking, enabling efficient management of customer interactions. Talkdesk lacks the ability to automatically link recorded messages with client contact information.

"...Talkdesk with integrations to CRM, we are automating calls, voicemails to create contacts, tickets, tasks etc....." Peer review by Anandhan S

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How does Talkdesk facilitate Engagement Management?

Talkdesk Engagement Management empowers organizations to enhance customer interactions through streamlined processes, centralized communication, and improved agent productivity. The platform offers features that facilitate customer engagement by providing intuitive interfaces and various tools to optimize communication workflows. Limitations exist, however, in transferring calls and managing follow-up work.

"...The integration with our PSA makes our follow up calls more relevant...." Peer review by Frederic N, MSP Channel Sales Manager

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59+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Talkdesk solved their Contact Center Software needs. Cuspera uses 10205 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Jeff James Director Of Operations Simplebills	My experience with Talkdesk teams has been incredible. They really make you feel like they care and are on your team. Testimonial By Jeff James
Brandon Turner Senior Manager Of It Operations Acxiom	This idea of ‘customer excellence’ is not something we had, or even had the capability to provide, prior to Talkdesk. Testimonial By Brandon Turner
Daniel Capoferri Senior Manager, Is Solutions Delivery Tucows	We don’t want to have a dozen disparate solutions across brands. Talkdesk offers the right functionality and integrations to enable our agents to provide the best customer experience, and to do it efficiently. Testimonial By Daniel Capoferri

CUSTOMERS	TESTIMONIALS
Jeff James Director Of Operations Simplebills	My experience with Talkdesk teams has been incredible. They really make you feel like they care and are on your team. Testimonial By Jeff James
Brandon Turner Senior Manager Of It Operations Acxiom	This idea of ‘customer excellence’ is not something we had, or even had the capability to provide, prior to Talkdesk. Testimonial By Brandon Turner
Daniel Capoferri Senior Manager, Is Solutions Delivery Tucows	We don’t want to have a dozen disparate solutions across brands. Talkdesk offers the right functionality and integrations to enable our agents to provide the best customer experience, and to do it efficiently. Testimonial By Daniel Capoferri

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Justworks Human Resources	Human Resources	Case Study Justworks Learn how Justworks lowers operational expenses and increases pickup rates with Talkdesk Read More
Glintt Hospital & Health Care	Hospital & Health Care	Case Study Glintt With Talkdesk, Glintt have increased quality of calls and are able to answer 90% of calls in less than 10 seconds. Read More
GridWorks IC Hospital & Health Care	Hospital & Health Care	Case Study GridWorks IC GridWorks utilizes real-time insights from live reports to enable their agents to be more accountable and give back functions to their supervisors. Read More

Video

Talkdesk Autopilot for banking

Frequently Asked Questions(FAQ)

for Talkdesk

What is Talkdesk?

Talkdesk is a Contact Center as a Service (CCaaS) platform for customer service teams to improve customer satisfaction and agent productivity.

It primarily provides workforce engagement management, call center software, computer software, technology, customer experience, innovation, enterprise, customer service, CSAT. It is accessible via Email, Messaging & Chat Social Listening.

It comes with AI and automation, integrations and reporting and analytics.

What is Talkdesk used for?

Talkdesk is a Contact Center Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Sales Call Management, Helpdesk Management and Communication Management .

What are the top features of Talkdesk?

Recording, Dashboard and Personalization are some of the top features of Talkdesk.

Who uses Talkdesk?

Talkdesk is used by Computer Software, Information Technology And Services and Financial Services among other industries.

What are Talkdesk alternatives?

NICE CXone, Five9, Aircall.Io and Bright Pattern are popular alternatives for Talkdesk.

Where is Talkdesk located?

Talkdesk is headquartered at 535 Mission Street, 12th Floor, San Francisco, CA 94105.

Peers used Talkdesk for sales call management and helpdesk management

Talkdesk Competitors

More Talkdesk Alternatives...

Talkdesk Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.14/5 ★ Read Reviews (105)
Analytics	4.70/5 ★ Read Reviews (243)
Custom Reports	3.77/5 ★ Read Reviews (1266)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.14/5 ★ Read Reviews (105)
Analytics	4.70/5 ★ Read Reviews (243)
Custom Reports	3.77/5 ★ Read Reviews (1266)

Talkdesk Integrations

Talkdesk integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.42/5 ★

Read Reviews (939)

Data Import

4.11/5 ★

Read Reviews (1705)

Software Failure Risk Guidance

for Talkdesk

Overall Risk Meter

Low Medium High

Top Failure Risks for Talkdesk

Talkdesk News

Talkdesk unveils new AI tools to boost customer service efficiency

Talkdesk introduces AI Rewriter and Translator tools to enhance customer service, offering personalized communication and language translation for improved customer satisfaction and efficiency.

22/09/2024 - source

Talkdesk named a Leader in 2024 IDC MarketScape for Contact Center - as - a - Service Applications Software

Talkdesk named a Leader in 2024 IDC MarketScape for Contact Center-as-a-Service Applications.

25/06/2024 - source

Talkdesk enhances generative artificial intelligence customer experience in retail with deeper self - service use cases , new real - time insights for agents

Talkdesk enhances AI customer experience in retail with deeper self-service use cases and new real-time insights for agents.

10/06/2024 - source

Talkdesk Profile

Company Name

Talkdesk

Company Website

https://www.talkdesk.com/

Year Founded

2011

HQ Location

535 Mission Street, 12th Floor, San Francisco, CA 94105

Employees

501-1000

Social

Financials

SERIES B

Talkdesk: Use-Cases, Insights and Reviews | 2024 Cuspera

Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

Failure Risk for Talkdesk ?

Talkdesk Overview

Use Cases

Business Priorities

Talkdesk Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Talkdesk Use Cases

How can Talkdesk enhance your Sales Call Management process?

What solutions does Talkdesk provide for Helpdesk Management?

What solutions does Talkdesk provide for Communication Management?

How efficiently Does Talkdesk manage your Contact List Management?

How does Talkdesk facilitate Engagement Management?

59+ more Business Use Cases

Customer Testimonials

Case Studies

Case Study Justworks

Case Study Glintt

Case Study GridWorks IC

Video

Talkdesk Autopilot for banking

Frequently Asked Questions(FAQ)

What is Talkdesk?

What is Talkdesk used for?

What are the top features of Talkdesk?

Who uses Talkdesk?

What are Talkdesk alternatives?

Where is Talkdesk located?

Peers used Talkdesk for sales call management and helpdesk management

Talkdesk Competitors

Talkdesk Features

Talkdesk Integrations

Keap CRM

Intercom

Slack

BigCommerce

Pipedrive

Software Failure Risk Guidance

Talkdesk News

Talkdesk unveils new AI tools to boost customer service efficiency

Talkdesk named a Leader in 2024 IDC MarketScape for Contact Center - as - a - Service Applications Software

Talkdesk enhances generative artificial intelligence customer experience in retail with deeper self - service use cases , new real - time insights for agents

Talkdesk Profile

Get a personalised risk report for Talkdesk

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