Talkdesk Overview
Talkdesk addresses the need for modern, AI-powered customer service by offering a flexible cloud contact center platform. It solves the problem of outdated customer service systems with its advanced AI capabilities, which enhance customer interactions and streamline operations across industries. Businesses benefit from its adaptable solutions, ensuring seamless integration into existing systems. Talkdesk's platform connects the entire business to AI, providing a unified customer experience. As a recognized leader in contact center software, it offers tools that calculate the value of AI-driven customer interactions, ensuring a future-ready approach to customer service.
Use Cases
Customers recommend Sales Call Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Talkdesk.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Talkdesk.
Talkdesk Use-Cases and Business Priorities: Customer Satisfaction Data
Talkdesk works with different mediums / channels such as Phone Calls.
Talkdesk's features include Recording, Dashboard, Personalization, etc. and Talkdesk support capabilities include Chat Support, Phone Support, Email Support, etc. also Talkdesk analytics capabilities include Analytics, and Custom Reports.
Reviews
"When we were looking for a new contact center solution, we wanted a reliable tool. We didn't want any surprises. It was very important for us that we have a stable platform, stable service and that it was integrated with Salesforce. This is one of t...he benefits that we achieved with Talkdesk." - Susana D’elia Lago
Talkdesk, XCALLY, VICIdial, DialMyCalls, Text-Em-All, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Talkdesk, a global cloud contact center leader, provides AI-powered customer service. The platform is trusted, flexible, and innovative.
Popular Business Setting
for Talkdesk
Top Industries
- Computer Software
- Information Technology and Services
- Financial Services
Popular in
- Mid Market
- Small Business
- Enterprise
Talkdesk is popular in Computer Software, Information Technology And Services, and Financial Services and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Talkdesk Use Cases
What solutions does Talkdesk provide for Sales Call Management?
How efficiently Does Talkdesk manage your Helpdesk Management?
How efficiently Does Talkdesk manage your Communication Management?
How does Talkdesk address your Contact List Management Challenges?
How does Talkdesk address your Engagement Management Challenges?
10 buyers and buying teams have used Cuspera to assess how well Talkdesk solved their Contact Center Software needs. Cuspera uses 10205 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
When we were looking for a new contact center solution, we wanted a reliable tool. We didn't want any surprises. It was very important for us that we have a stable platform, stable service and that it was integrated with Salesforce. This is one of the benefits that we achieved with Talkdesk. Testimonial By Susana D’elia Lago |
|
By using Talkdesk, we have increased our contact rates between 15% and 20% with the biggest increase on the Middle East, because it's very difficult to deliver good quality calls there. So far, the experience with Talkdesk in that region has been really great - helping us to increase our contact ra...tes there by 30% to 45%. |
|
We don’t want to have a dozen disparate solutions across brands. Talkdesk offers the right functionality and integrations to enable our agents to provide the best customer experience, and to do it efficiently. Testimonial By Daniel Capoferri |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Susana D’elia Lago Technical Support Services Director Elisa Videra |
When we were looking for a new contact center solution, we wanted a reliable tool. We didn't want any surprises. It was very important for us that we have a stable platform, stable service and that it was integrated with Salesforce. This is one of the benefits that we achieved with Talkdesk. Testimonial By Susana D’elia Lago |
|
Morgan Eberoni Vp Of Operations Europe EF English Live |
By using Talkdesk, we have increased our contact rates between 15% and 20% with the biggest increase on the Middle East, because it's very difficult to deliver good quality calls there. So far, the experience with Talkdesk in that region has been really great - helping us to increase our contact ra...tes there by 30% to 45%. |
|
Daniel Capoferri Senior Manager, Is Solutions Delivery Tucows |
We don’t want to have a dozen disparate solutions across brands. Talkdesk offers the right functionality and integrations to enable our agents to provide the best customer experience, and to do it efficiently. Testimonial By Daniel Capoferri |
Case Studies
CASE STUDY Serta Simmons Bedding
CASE STUDY Ninefold
CASE STUDY Republic National Distributing Company (RNDC)
CASE STUDY Mochi Health
CASE STUDY Bergman Clinics
CASE STUDY Municipal Credit Union (MCU)
Video
Talkdesk Autopilot for banking
Frequently Asked Questions(FAQ)
for Talkdesk
What is Talkdesk?
Talkdesk is a Contact Center as a Service (CCaaS) platform for customer service teams to improve customer satisfaction and agent productivity.
It primarily provides workforce engagement management, call center software, computer software, technology, customer experience, innovation, enterprise, customer service, CSAT. It is accessible via Email, Messaging & Chat Social Listening.
It comes with AI and automation, integrations and reporting and analytics.
What is Talkdesk used for?
What are the top features of Talkdesk?
Who uses Talkdesk?
What are Talkdesk alternatives?
Where is Talkdesk located?
Peers used Talkdesk for sales call management and helpdesk management
Talkdesk Competitors
Talkdesk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (105) |
| Analytics | Read Reviews (243) |
| Custom Reports | Read Reviews (1266) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (105) |
| Analytics | Read Reviews (243) |
| Custom Reports | Read Reviews (1266) |
Talkdesk Integrations
Talkdesk integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Talkdesk
Software Failure Risk Guidance
?for Talkdesk
Overall Risk Meter
Top Failure Risks for Talkdesk
Talkdesk, Inc. News
Johns Hopkins Health System selects Talkdesk for contact center enhancement - KRON4
Johns Hopkins Health System has chosen Talkdesk's Healthcare Experience Cloud to enhance its contact center operations. This deployment will utilize AI-powered self-service, intelligent routing, and integration with Epic's EHR system to improve service delivery and patient communications. The initiative is part of a broader technology upgrade to modernize customer interactions and operational efficiency.
Talkdesk introduces new multi-storefront capability for retailers - Yahoo Finance
Talkdesk has launched the Multi-Store Commerce Integration, a new feature within its Retail Experience Cloud, allowing retailers to manage customer service across multiple storefronts, including Shopify, BigCommerce, and Salesforce Commerce Cloud, from a single platform. This integration enhances customer experience by streamlining agent workflows and providing consistent support, while also simplifying deployment and scalability for retailers.
Talkdesk expands global network of regional cloud deployments with new UK ... - Yahoo Finance
Talkdesk has launched a new UK Regional Cloud, expanding its global network of regional cloud deployments. This enables UK customers to host the Talkdesk platform locally, ensuring compliance with data residency and privacy requirements. The deployment enhances voice quality and customer experience, particularly benefiting industries like banking, retail, and healthcare. This move aligns with Talkdesk's strategy to support regulated industries with secure, high-performing cloud solutions.
Talkdesk expands global network of regional cloud deployments with new UK Regional Cloud - IT Business Net
Talkdesk has launched its UK Regional Cloud, expanding its global network to support data residency and privacy compliance for UK customers. This deployment enhances voice quality and customer experience by hosting the platform closer to users. The initiative is part of Talkdesk's strategy to provide secure, high-performing cloud solutions globally, particularly benefiting regulated industries like banking and healthcare.
Talkdesk, Inc. Profile
HQ Location
535 Mission Street, 12th Floor, San Francisco, CA 94105
Employees
501-1000
Social
Financials
SERIES B
