Talkdesk: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Talkdesk
Brand: Talkdesk
Rating: 4.46 (10205 reviews)

4.46 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(10205)

Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

AI Powered

App Partner

Talkdesk Overview

Talkdesk, a global cloud contact center leader, provides AI-powered customer service. The platform is trusted, flexible, and innovative.

Use Cases

Customers recommend Sales Call Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Talkdesk.

Other use cases:

Contact List Management
Engagement Management
Social Media Management
Workflow Management
Coaching
Customer Feedback Management
Training & Onboarding

See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Talkdesk.

Other priorities:

Increase Sales & Revenue
Improve Efficiency
Enter New Markets Internationally Or Locally
Improve Internal Communications
Scale Best Practices
Improve ROI
Launch New Products
Improve Digital And Social Presence
Build Brand Awareness
Grow Market Share
Manage Risk
Improve Brand Engagement
Establish Thought Leadership
Increase Customer Life Time Value
Improve Consistency
Shorten Ramp Up Time
Improve Visibility
Improve Stakeholder Relations

See all business priorities See less business priorities

Talkdesk Use-Cases and Business Priorities: Customer Satisfaction Data

Talkdesk works with different mediums / channels such as Phone Calls.

Talkdesk's features include Recording, Dashboard, Personalization, etc. and Talkdesk support capabilities include Chat Support, Phone Support, Email Support, etc. also Talkdesk analytics capabilities include Analytics, and Custom Reports.

Reviews

"By using Talkdesk, we have increased our contact rates between 15% and 20% with the biggest increase on the Middle East, because it's very difficult to deliver good quality calls there. So far, the experience with Talkdesk in that region has been re...ally great - helping us to increase our contact rates there by 30% to 45%." - Morgan Eberoni

Talkdesk, NICE CXone, Five9, Aircall.io, Bright Pattern, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Talkdesk

Top Industries

Computer Software
Information Technology and Services
Financial Services

Popular in

Mid Market
Small Business
Enterprise

Talkdesk is popular in Computer Software, Information Technology And Services, and Financial Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Talkdesk Use Cases

What benefits does Talkdesk offer for Sales Call Management?

Talkdesk provides call recording capabilities, which enable users to access and review past conversations for training, quality assurance, and customer support purposes. This feature allows for effective call management, particularly for remote teams. However, Talkdesk's search functionality for specific calls could be improved by offering additional filter options and enhanced search capabilities.

"...If an angry customer calls, the manager can easily be added to any call to help resolve or escalate the issue...." Peer review by Logan Blackburn, Operations Manager, Kelly Klee Private Insurance

Read Reviews

Why is Talkdesk the best choice for Helpdesk Management?

Talkdesk is a call center management solution that simplifies call volume organization and tracking of call center metrics. The software assists with measuring call center output and provides call history for quality assurance and staff coaching. It has limited capabilities in ticketing system sophistication.

"...We use Talkdesk for our call center support team to call customers and receive calls from customers...." Peer review by Ralph Casafrancisco, System Administrator, Happy Money

Read Reviews

What benefits does Talkdesk offer for Communication Management?

Talkdesk provides robust call management features, including call tracking, recording, and real-time monitoring. The platform enables teams to analyze call data, generate reports, and enhance training through call recordings. However, the platform's email integration may be unreliable, leading to missing customer communications.

"...Obviously it helps to keep track of call history and allows us to revisit the calls if needed...." Peer review by Steve Samuel, Mobility Support Agent, Cannon Group

Read Reviews

What solutions does Talkdesk provide for Contact List Management?

Talkdesk facilitates customer contact through phone calls, providing a reliable platform for reaching clients. The system allows for effective call tracking, enabling efficient management of customer interactions. Talkdesk lacks the ability to automatically link recorded messages with client contact information.

"...I really like being able to listen to my past conversations with customers...." Peer review by Grant P., Business Development Rep , Computer Software

Read Reviews

What solutions does Talkdesk provide for Engagement Management?

Talkdesk Engagement Management empowers organizations to enhance customer interactions through streamlined processes, centralized communication, and improved agent productivity. The platform offers features that facilitate customer engagement by providing intuitive interfaces and various tools to optimize communication workflows. Limitations exist, however, in transferring calls and managing follow-up work.

"...I love that I am able to interact with customers so easily and stress free...." Peer review by Tesha L, Customer service agent - TESHA LETHERBARROW

Read Reviews

59+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Talkdesk solved their Contact Center Software needs. Cuspera uses 10205 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Morgan Eberoni Vp Of Operations Europe EF English Live	By using Talkdesk, we have increased our contact rates between 15% and 20% with the biggest increase on the Middle East, because it's very difficult to deliver good quality calls there. So far, the experience with Talkdesk in that region has been really great - helping us to increase our contact ra...tes there by 30% to 45%. Testimonial By Morgan Eberoni
Jeff James Director Of Operations Simplebills	My experience with Talkdesk teams has been incredible. They really make you feel like they care and are on your team. Testimonial By Jeff James
Wijnanda Benneker Project Manager Canon Europe	We were looking for a solution that is reliable and flexible, that we could implement anywhere, anytime without any big changes in our infrastructure. Testimonial By Wijnanda Benneker

CUSTOMERS	TESTIMONIALS
Morgan Eberoni Vp Of Operations Europe EF English Live	By using Talkdesk, we have increased our contact rates between 15% and 20% with the biggest increase on the Middle East, because it's very difficult to deliver good quality calls there. So far, the experience with Talkdesk in that region has been really great - helping us to increase our contact ra...tes there by 30% to 45%. Testimonial By Morgan Eberoni
Jeff James Director Of Operations Simplebills	My experience with Talkdesk teams has been incredible. They really make you feel like they care and are on your team. Testimonial By Jeff James
Wijnanda Benneker Project Manager Canon Europe	We were looking for a solution that is reliable and flexible, that we could implement anywhere, anytime without any big changes in our infrastructure. Testimonial By Wijnanda Benneker

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Canon Europe Manufacturing	Manufacturing	Case Study Canon Europe With Talkdesk, Canon Europe has gained real-time insights and visibility into their call center and deep integration with Salesforce provide time-saving automations. Read More
Sema4 Hospital & Health Care	Hospital & Health Care	Case Study Sema4 How Sema4 is Transforming Healthcare Through Data-driven Insights Read More
Taulia Financial Services	Financial Services	Case Study Taulia Learn how Talkdesk helped Taulia gain visibility into agent performance and identify areas for improvement Read More

Video

Talkdesk Autopilot for banking

Frequently Asked Questions(FAQ)

for Talkdesk

What is Talkdesk?

Talkdesk is a Contact Center as a Service (CCaaS) platform for customer service teams to improve customer satisfaction and agent productivity.

It primarily provides workforce engagement management, call center software, computer software, technology, customer experience, innovation, enterprise, customer service, CSAT. It is accessible via Email, Messaging & Chat Social Listening.

It comes with AI and automation, integrations and reporting and analytics.

What is Talkdesk used for?

Talkdesk is a Contact Center Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Sales Call Management, Helpdesk Management and Communication Management .

What are the top features of Talkdesk?

Recording, Dashboard and Personalization are some of the top features of Talkdesk.

Who uses Talkdesk?

Talkdesk is used by Computer Software, Information Technology And Services and Financial Services among other industries.

What are Talkdesk alternatives?

NICE CXone, Five9, Aircall.Io and Bright Pattern are popular alternatives for Talkdesk.

Where is Talkdesk located?

Talkdesk is headquartered at 535 Mission Street, 12th Floor, San Francisco, CA 94105.

Peers used Talkdesk for sales call management and helpdesk management

Talkdesk Competitors

More Talkdesk Alternatives...

Talkdesk Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.14/5 ★ Read Reviews (105)
Analytics	4.70/5 ★ Read Reviews (243)
Custom Reports	3.77/5 ★ Read Reviews (1266)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.14/5 ★ Read Reviews (105)
Analytics	4.70/5 ★ Read Reviews (243)
Custom Reports	3.77/5 ★ Read Reviews (1266)

Talkdesk Integrations

Talkdesk integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.42/5 ★

Read Reviews (939)

Data Import

4.11/5 ★

Read Reviews (1705)

Few API Integrations for Talkdesk

Upwork

4.2 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Yesware

4.35 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Xverify

4.0 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

for Talkdesk

Overall Risk Meter

Low Medium High

Top Failure Risks for Talkdesk

Talkdesk, Inc. News

Talkdesk AI Agents for Healthcare transforms patient and member experience with ... - Business Wire

Talkdesk has introduced AI Agents for Healthcare, enhancing patient and member experiences by automating inquiries and personalizing interactions using agentic AI, freeing human agents for complex tasks.

02/03/2025 - source

Condor Chooses Talkdesk to Modernize and Unify Its Customer Experience | Business Wire

German airline Condor selects Talkdesk to enhance its customer experience by implementing Talkdesk CX Cloud and integrating with Salesforce for improved customer interactions.

23/02/2025 - source

Talkdesk again earns a spot on G2's 2025 Best Software Awards for Best Customer Service Products

Talkdesk has been recognized in G2s 2025 Best Software Awards, ranking #11 in Best Customer Service Products, marking its fourth recognition. This accolade highlights Talkdesk's commitment to customer experience and innovation, outperforming key competitors.

20/02/2025 - source

Talkdesk, Inc. Profile

Company Name

Talkdesk, Inc.

Company Website

https://www.talkdesk.com/

Year Founded

2011

HQ Location

535 Mission Street, 12th Floor, San Francisco, CA 94105

Employees

501-1000

Social

Financials

SERIES B

Talkdesk: Use-Cases, Insights and Reviews | 2025 Cuspera

Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

Failure Risk for Talkdesk ?

Talkdesk Overview

Use Cases

Business Priorities

Talkdesk Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Talkdesk Use Cases

What benefits does Talkdesk offer for Sales Call Management?

Why is Talkdesk the best choice for Helpdesk Management?

What benefits does Talkdesk offer for Communication Management?

What solutions does Talkdesk provide for Contact List Management?

What solutions does Talkdesk provide for Engagement Management?

59+ more Business Use Cases

Customer Testimonials

Case Studies

Case Study Canon Europe

Case Study Sema4

Case Study Taulia

Video

Talkdesk Autopilot for banking

Frequently Asked Questions(FAQ)

What is Talkdesk?

What is Talkdesk used for?

What are the top features of Talkdesk?

Who uses Talkdesk?

What are Talkdesk alternatives?

Where is Talkdesk located?

Peers used Talkdesk for sales call management and helpdesk management

Talkdesk Competitors

Talkdesk Features

Talkdesk Integrations

ScreenMeet

Help Scout

Modjo

Livechat

Envoy visitors

Upwork

Yesware

Xverify

Software Failure Risk Guidance

Talkdesk, Inc. News

Talkdesk AI Agents for Healthcare transforms patient and member experience with ... - Business Wire

Condor Chooses Talkdesk to Modernize and Unify Its Customer Experience | Business Wire

Talkdesk again earns a spot on G2's 2025 Best Software Awards for Best Customer Service Products

Talkdesk, Inc. Profile

Get a personalised risk report for Talkdesk

Connect to vendor request

Request Custom Quote