Comparison Summary
This comparison report of NICE CXone vs. CallHippo is based on a specific set of business needs and context. The comparison uses 4879 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing NICE CXone and CallHippo
NICE CXone, CallHippo, Bright Pattern, Genesys PureConnect, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
NICE CXone covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Contact List Management with Phone Calls, etc.
CallHippo focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Market Research, Communication Management with Phone Calls, etc.
"We chose NICE CXone, because of its scalability, omnichannel functionality and ease in configuring and upgrading the system. " - Donna Zeigler
"CallHippo support and customer service is super quick to resolve all issues. " - Janis
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Complete CXi Platform for every journey
Virtual conferencing and Phone system with instant setup facility, enabling online conferencing and making and receiving calls across the globe
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
73
53
Total Goals
(we found evidences for)
17
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Improve stakeholder relations
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Launch new products
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Improve efficiency
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Build brand awareness
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Enter new markets internationally or locally
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Grow market share
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Improve consistency
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Improve visibility
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Increase customer life time value
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Improve digital and social presence
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Improve internal communications
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Establish thought leadership
- See 14 more
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Enter new markets internationally or locally
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Improve internal communications
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Improve consistency
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Improve efficiency
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Scale best practices
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Improve digital and social presence
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Improve ROI
- See 7 more
Top Channels
Channels Used
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phone calls
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offline
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promotions
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social media
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point of sale
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chat
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print media
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magazine
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e-mail
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user generated content
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blogs
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mobile
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events
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trade shows
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text SMS
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mobile app
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website
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display advertisement
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coupons
- See 16 more
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phone calls
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offline
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promotions
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social media
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point of sale
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chat
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print media
-
magazine
-
e-mail
-
user generated content
-
blogs
-
mobile
-
events
-
trade shows
-
text SMS
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mobile app
-
website
-
display advertisement
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coupons
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
