NICE CXone Overview
NICE CXone is an AI-driven cloud platform designed to enhance customer experience management across all journeys. It streamlines interactions for improved satisfaction and efficiency.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using NICE CXone.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using NICE CXone.
NICE CXone Use-Cases and Business Priorities: Customer Satisfaction Data
NICE CXone works with different mediums / channels such as Phone Calls. User Generated Content. and Blogs.
NICE CXone's features include Dashboard, Recording, Personalization, etc. and NICE CXone support capabilities include Chat Support, Email Support, AI Powered, etc. also NICE CXone analytics capabilities include Analytics, and Custom Reports.
Reviews
"To have completion rates of eight hours or less—that’s phenomenal. We’re really taking customer service to the next level with NICE CXone." - Angie Luckey-Succes
NICE CXone, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for NICE CXone
Top Industries
- Computer Software
- Financial Services
- Consumer Services
Popular in
- Enterprise
- Mid Market
- Small Business
NICE CXone is popular in Computer Software, Financial Services, and Consumer Services and is widely used by Enterprise, Mid Market, and Small Business.
Comprehensive Insights on NICE CXone Use Cases
What benefits does NICE CXone offer for Helpdesk Management?
How does NICE CXone facilitate Engagement Management?
What Are the key features of NICE CXone for Call Recording?
What solutions does NICE CXone provide for Contact List Management?
What benefits does NICE CXone offer for Customer Feedback Management?
48+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well NICE CXone solved their Contact Center Software needs. Cuspera uses 3773 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
To have completion rates of eight hours or less—that’s phenomenal. We’re really taking customer service to the next level with NICE CXone. Testimonial By Angie Luckey-Succes |
|
I can route calls from the NICE inContact system to our partners without even knowing what system the partners are using. From our customers’ perspective, we’re all just one big call center. Testimonial By Erin Lewis-Freeman |
|
By using skills-based routing in CXone Interactive Voice Response, we’ve reduced the number of calls per client from 3.02 to 2.7 in just one year and saved $152,050. Testimonial By Lauren Crooks |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Angie Luckey-Succes Director of Client Experience Landauer |
To have completion rates of eight hours or less—that’s phenomenal. We’re really taking customer service to the next level with NICE CXone. Testimonial By Angie Luckey-Succes |
|
Erin Lewis-Freeman Workforce Capacity and Delivery Partner Manager AllClear ID |
I can route calls from the NICE inContact system to our partners without even knowing what system the partners are using. From our customers’ perspective, we’re all just one big call center. Testimonial By Erin Lewis-Freeman |
|
Lauren Crooks Supervisor, Client Experience NextGear Capital |
By using skills-based routing in CXone Interactive Voice Response, we’ve reduced the number of calls per client from 3.02 to 2.7 in just one year and saved $152,050. Testimonial By Lauren Crooks |
Case Studies
CASE STUDY A full-service bank in the United Kingdom & Ireland
CASE STUDY Maps Credit Union
CASE STUDY Maps Credit Union
CASE STUDY TD Bank
CASE STUDY Utility Warehouse
CASE STUDY Nex-Tech Wireless
Video
CXone Dashboard Demo
Frequently Asked Questions(FAQ)
for NICE CXone
What is NICE CXone?
NICE CXone is a Customer Experience Interaction Platform that helps with frictionless experiences across the entire customer journey for the contact center with AI-powered experiences providing real-time information and guidance for fast, personalized experiences.
NICE ensures the customers with knowledge management across search, websites, and mobile. Simplifies service delivery for faster resolution of customer issues and reduced costs. It's an enterprise-grade platform that scales securely, deploys quickly, and services customers globally.
Its features are improved customer experience and loyalty, Reduced cost of service, increase sales, raise agent retention, achieve compliance adherence, gain business agility, fraud prevention, optimized back-office performance and more.
What is NICE CXone used for?
What are the top features of NICE CXone?
Who uses NICE CXone?
What are NICE CXone alternatives?
Where is NICE CXone located?
Peers used NICE CXone for helpdesk management and engagement management
NICE CXone Competitors
NICE CXone Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (67) |
| Analytics | Read Reviews (135) |
| Custom Reports | Read Reviews (524) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (67) |
| Analytics | Read Reviews (135) |
| Custom Reports | Read Reviews (524) |
Software Failure Risk Guidance
?for NICE CXone
Overall Risk Meter
Top Failure Risks for NICE CXone
NICE Ltd. News
Staysure Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone Mpower - Business Wire
Staysure, a leading UK travel insurer, has selected NICEs CXone Mpower platform to modernize its customer service operations. The AI-powered solution will unify digital and voice channels, including WhatsApp, SMS, and chat, and provide real-time support for agents through Copilot and Expert features. This deployment aims to deliver seamless, personalized insurance experiences and accelerate Staysures digital transformation.
NiCE Unveils NiCE Inform AI for Emergency Communications Centers - Business Wire
NICE launched NICE Inform AI, an AI-powered transcription and search platform for emergency communications centers. The solution automates call transcription, accelerates incident searches, and provides actionable insights to improve emergency response, operational efficiency, and staff retention. NICE Inform AI leverages artificial intelligence to help ECCs manage increasing call volumes and complex incident data.
NiCE Unveils NiCE Inform AI for Emergency Communications Centers | User | ricentral.com - FinancialContent
NiCE has launched NiCE Inform AI, an AI-powered solution for Emergency Communications Centers (ECCs), enhancing transcription and search capabilities to improve productivity, emergency response, and staff retention. The solution automates tasks like incident reconstruction and quality assurance, providing timely insights and improving situational awareness. It will be showcased at the NENA 2025 Conference & Expo.
NiCE Launches CXone Mpower Agents: Enterprise-Grade Agentic AI Agents Built for CX to Deliver Automated Fulfillment - Business Wire
nice has launched CXone Mpower Agents, a new suite of enterprise-grade agentic AI agents designed for customer experience automation. These AI agents enable automated fulfillment in contact centers, supporting digital experience platforms and modern customer service operations. The solution targets organizations seeking to enhance customer engagement through AI-driven automation and hyper-personalization.
NICE Ltd. Profile
Company Name
NICE Ltd.
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
