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NICE CXone: Use-Cases, Insights and Reviews | 2024 Cuspera

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Complete CXi Platform for every journey

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NICE CXone Overview

NICE CXone is an AI-driven cloud platform designed to enhance customer experience management across all journeys. It streamlines interactions for improved satisfaction and efficiency.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using NICE CXone.

Other use cases:

Contact List Management
Customer Feedback Management
Competitive Intelligence
Communication Management
Coaching
Forecasting
Performance Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using NICE CXone.

Other priorities:

Increase Sales & Revenue
Scale Best Practices
Improve ROI
Improve Stakeholder Relations
Launch New Products
Improve Efficiency
Build Brand Awareness
Enter New Markets Internationally Or Locally
Grow Market Share
Improve Consistency
Improve Visibility
Increase Customer Life Time Value
Improve Digital And Social Presence
Improve Internal Communications
Establish Thought Leadership

See all business priorities See less business priorities

NICE CXone Use-Cases and Business Priorities: Customer Satisfaction Data

NICE CXone works with different mediums / channels such as Phone Calls, User Generated Content, and Blogs,

NICE CXone's features include Dashboard, Recording, Personalization, etc.

Reviews

"With our previous system, we couldn’t get reports until the next business day, which was crippling. With CXone, we have real-time reporting so we can make intelligent business decisions immediately." - Manoj Shetty

NICE CXone, Bright Pattern, Genesys PureConnect, Five9, Talkdesk, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for NICE CXone

Top Industries

Computer Software
Financial Services
Consumer Services

Popular in

Enterprise
Mid Market
Small Business

NICE CXone is popular in Computer Software, Financial Services, and Consumer Services and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on NICE CXone Use Cases

What benefits does NICE CXone offer for Helpdesk Management?

NICE Cxone Helpdesk Management provides comprehensive call center capabilities, enabling seamless call routing, efficient management of large call volumes, and data-driven decision making. The software offers features such as blended predictive dialing, priority blending, and real-time service level monitoring. However, the help desk is often difficult to understand and may not always be able to resolve technical issues effectively.

"...They have a great willingness and desire to help and support their customers...." Case Study Landauer

What benefits does NICE CXone offer for Engagement Management?

Nice Cxone offers engagement management capabilities that enhance customer interaction across multiple channels, improve agent engagement, and optimize resource allocation. The platform provides tools and technology to support various aspects of customer engagement, including training, coaching, and forecasting. The system may require significant stakeholder engagement and careful implementation planning to achieve optimal results.

"...Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform and elevate every customer interaction...." Case Study MoneyGram

What benefits does NICE CXone offer for Call Recording?

What Are the key features of NICE CXone for Contact List Management?

How does NICE CXone address your Customer Feedback Management Challenges?

CXone provides customer feedback management capabilities, including automated surveys, detailed reporting, and proactive outreach, contributing to improved customer satisfaction, agent performance, and schedule adherence. The platform offers a comprehensive suite of tools for managing customer feedback, supporting data-driven decision-making. The system is limited in that it is unable to directly address customer issues raised through feedback.

"...They ve successfully managed the three largest data breaches in history while maintaining a 96% customer satisfaction rating...." Case Study AllClear ID

48+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well NICE CXone solved their Contact Center Software needs. Cuspera uses 3773 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Manoj Shetty CIO Global lndustrial	With our previous system, we couldn’t get reports until the next business day, which was crippling. With CXone, we have real-time reporting so we can make intelligent business decisions immediately. Testimonial By Manoj Shetty
Angie Luckey-Succes Director of Client Experience Landauer	To have completion rates of eight hours or less—that’s phenomenal. We’re really taking customer service to the next level with NICE CXone. Testimonial By Angie Luckey-Succes
Doug Klees Head of Customer Care MoneyGram	We had a great implementation team from NICE CXone, especially from a development perspective, which made our transition really simple. Testimonial By Doug Klees

CUSTOMERS	TESTIMONIALS
Manoj Shetty CIO Global lndustrial	With our previous system, we couldn’t get reports until the next business day, which was crippling. With CXone, we have real-time reporting so we can make intelligent business decisions immediately. Testimonial By Manoj Shetty
Angie Luckey-Succes Director of Client Experience Landauer	To have completion rates of eight hours or less—that’s phenomenal. We’re really taking customer service to the next level with NICE CXone. Testimonial By Angie Luckey-Succes
Doug Klees Head of Customer Care MoneyGram	We had a great implementation team from NICE CXone, especially from a development perspective, which made our transition really simple. Testimonial By Doug Klees

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Webhelp Nordic Management Consulting	Management Consulting	Case Study Webhelp Nordic NICE CXone Helps Webhelp Nordic Drive International Growth Read More
Landauer Hospital & Health Care	Hospital & Health Care	Case Study Landauer NICE CXone Helps Landauer Drive 100% Integration Across All Media Channels Read More
AAA Central Penn Consumer Services	Consumer Services	Case Study AAA Central Penn CXone Omnichannel Contact Center Powers AAA Central Penn Read More

Video

CXone Dashboard Demo

Video Thumbnail

Frequently Asked Questions(FAQ)

for NICE CXone

What is NICE CXone?

NICE CXone is a Customer Experience Interaction Platform that helps with frictionless experiences across the entire customer journey for the contact center with AI-powered experiences providing real-time information and guidance for fast, personalized experiences.

NICE ensures the customers with knowledge management across search, websites, and mobile. Simplifies service delivery for faster resolution of customer issues and reduced costs. It's an enterprise-grade platform that scales securely, deploys quickly, and services customers globally.

Its features are improved customer experience and loyalty, Reduced cost of service, increase sales, raise agent retention, achieve compliance adherence, gain business agility, fraud prevention, optimized back-office performance and more.

What is NICE CXone used for?

NICE CXone is a Contact Center Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Engagement Management and Call Recording .

What are the top features of NICE CXone?

Dashboard, Recording and Personalization are some of the top features of NICE CXone.

Who uses NICE CXone?

NICE CXone is used by Computer Software, Financial Services and Consumer Services among other industries.

What are NICE CXone alternatives?

Bright Pattern, Genesys PureConnect, Five9 and Talkdesk are popular alternatives for NICE CXone.

Where is NICE CXone located?

NICE CXone is headquartered at 221 River St, Hoboken, New Jersey 07030, US.

lightning

Peers used NICE CXone for helpdesk management and engagement management

NICE CXone Competitors

More NICE CXone Alternatives...

NICE CXone Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.40/5 ★ Read Reviews (67)
Analytics	4.75/5 ★ Read Reviews (135)
Custom Reports	3.77/5 ★ Read Reviews (524)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.40/5 ★ Read Reviews (67)
Analytics	4.75/5 ★ Read Reviews (135)
Custom Reports	3.77/5 ★ Read Reviews (524)

Software Failure Risk Guidance

?

for NICE CXone

Overall Risk Meter

Low Medium High

Top Failure Risks for NICE CXone

Nice News

NICE and AT & T Expand Strategic Collaboration to Provide Integrated Solutions for Emergency Communications Centers

NICE and AT&T collaborate to provide integrated solutions for emergency communications centers.

04/08/2024 - source

NICE NTR - X Compliance Recording and Assurance Secures Transactable Solution Status in Microsoft Azure Marketplace

nice.com's NTR-X Compliance Recording and Assurance now available in Microsoft's Azure Marketplace.

15/07/2024 - source

NICE : Launches 1CX , An All In One UCaaS for $5 Per User Per Month

NICE launches 1CX, an all-in-one UCaaS for $5 per user per month.

12/06/2024 - source

Nice Profile

Company Name

Nice

Company Website

https://www.nice.com/

HQ Location

221 River St, Hoboken, New Jersey 07030, US

Employees

5001-10000

Social

Financials

IPO