NICE CXone Overview
NICE CXone is an AI-driven cloud platform designed to enhance customer experience management across all journeys. It streamlines interactions for improved satisfaction and efficiency.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using NICE CXone.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using NICE CXone.
NICE CXone Use-Cases and Business Priorities: Customer Satisfaction Data
NICE CXone works with different mediums / channels such as Phone Calls. User Generated Content. and Blogs.
NICE CXone's features include Dashboard, Recording, Personalization, etc. and NICE CXone support capabilities include Chat Support, Email Support, AI Powered, etc. also NICE CXone analytics capabilities include Analytics, and Custom Reports.
Reviews
"I can route calls from the NICE inContact system to our partners without even knowing what system the partners are using. From our customers’ perspective, we’re all just one big call center." - Erin Lewis-Freeman
NICE CXone, Bright Pattern, Genesys PureConnect, Five9, Talkdesk, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for NICE CXone
Top Industries
- Computer Software
- Financial Services
- Consumer Services
Popular in
- Enterprise
- Mid Market
- Small Business
NICE CXone is popular in Computer Software, Financial Services, and Consumer Services and is widely used by Enterprise, Mid Market, and Small Business.
Comprehensive Insights on NICE CXone Use Cases
How can NICE CXone enhance your Helpdesk Management process?
What makes NICE CXone ideal for Engagement Management?
How does NICE CXone facilitate Call Recording?
Why is NICE CXone the best choice for Contact List Management?
How does NICE CXone address your Customer Feedback Management Challenges?
48+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well NICE CXone solved their Contact Center Software needs. Cuspera uses 3773 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
I can route calls from the NICE inContact system to our partners without even knowing what system the partners are using. From our customers’ perspective, we’re all just one big call center. Testimonial By Erin Lewis-Freeman |
|
With our previous system, we couldn’t get reports until the next business day, which was crippling. With CXone, we have real-time reporting so we can make intelligent business decisions immediately. Testimonial By Manoj Shetty |
|
NICE CXone is a very important part of our cloud strategy. Testimonial By Per Valik |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Erin Lewis-Freeman Workforce Capacity and Delivery Partner Manager AllClear ID |
I can route calls from the NICE inContact system to our partners without even knowing what system the partners are using. From our customers’ perspective, we’re all just one big call center. Testimonial By Erin Lewis-Freeman |
|
Manoj Shetty CIO Global lndustrial |
With our previous system, we couldn’t get reports until the next business day, which was crippling. With CXone, we have real-time reporting so we can make intelligent business decisions immediately. Testimonial By Manoj Shetty |
|
Per Valik CIO/CTO Webhelp Nordic |
NICE CXone is a very important part of our cloud strategy. Testimonial By Per Valik |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Entertainment
|
Entertainment |
Case Study SeaWorldRead More |
|
Entertainment
|
Entertainment |
Case Study SeaWorldRead More |
Hospital & Health Care
|
Hospital & Health Care |
Case Study LandauerRead More |
Video
CXone Dashboard Demo
Frequently Asked Questions(FAQ)
for NICE CXone
What is NICE CXone?
NICE CXone is a Customer Experience Interaction Platform that helps with frictionless experiences across the entire customer journey for the contact center with AI-powered experiences providing real-time information and guidance for fast, personalized experiences.
NICE ensures the customers with knowledge management across search, websites, and mobile. Simplifies service delivery for faster resolution of customer issues and reduced costs. It's an enterprise-grade platform that scales securely, deploys quickly, and services customers globally.
Its features are improved customer experience and loyalty, Reduced cost of service, increase sales, raise agent retention, achieve compliance adherence, gain business agility, fraud prevention, optimized back-office performance and more.
What is NICE CXone used for?
What are the top features of NICE CXone?
Who uses NICE CXone?
What are NICE CXone alternatives?
Where is NICE CXone located?
Peers used NICE CXone for helpdesk management and engagement management
NICE CXone Competitors
NICE CXone Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (67) |
| Analytics | Read Reviews (135) |
| Custom Reports | Read Reviews (524) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (67) |
| Analytics | Read Reviews (135) |
| Custom Reports | Read Reviews (524) |
Software Failure Risk Guidance
?for NICE CXone
Overall Risk Meter
Top Failure Risks for NICE CXone
NICE Ltd. News
NICE Ltd. expands global AML strategy with new partnership - Investing.com
NICE Ltd. expands its global anti-money laundering strategy through a new partnership.
San Francisco DEM selects NICE Inform Elite for capturing and analyzing 911 communications - SecurityInfoWatch
San Francisco DEM chooses NICE Inform Elite to capture and analyze 911 communications.
NICE Actimize Partners with The Knoble Non-Profit Network to Issue Best Practices Guide for Identifying Human Trafficking Activity - Yahoo Finance
NICE Actimize and The Knoble Non-Profit Network have partnered to create a guide with best practices for identifying human trafficking activities.
NICE Ltd. Feeds
NICE Reports 80% YOY Increase in Digital Interactions for Retailers Over Black Friday and Cyber Monday Shopping Weekend - Yahoo Finance
NICE reported an 80% increase in digital interactions for retailers during Black Friday and Cyber Monday.
NICE Reports 80% YOY Increase in Digital Interactions for Retailers Over Black Friday and Cyber Monday Shopping Weekend - Business Wire
NICE reported an 80% year-over-year increase in digital interactions for retailers during Black Friday and Cyber Monday.
NICE Reports 24% Year-Over-Year Cloud Revenue Growth, Exceeding High End of Guidance for Both Total Revenue and EPS - Business Wire
NICE announced a 24% increase in cloud revenue, surpassing revenue and EPS forecasts.
NICE Ltd. Profile
Company Name
NICE Ltd.
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
Get a personalised risk report for NICE CXone
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
NICE CXone may get in touch with you regarding your request.
Request Custom Quote
NICE Ltd. will get in touch with you regarding your request.