NICE CXone Overview
NICE CXone is an AI-driven cloud platform designed to enhance customer experience management across all journeys. It streamlines interactions for improved satisfaction and efficiency.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using NICE CXone.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using NICE CXone.
NICE CXone Use-Cases and Business Priorities: Customer Satisfaction Data
NICE CXone works with different mediums / channels such as Phone Calls. User Generated Content. and Blogs.
NICE CXone's features include Dashboard, Recording, Personalization, etc. and NICE CXone support capabilities include Chat Support, Email Support, AI Powered, etc. also NICE CXone analytics capabilities include Analytics, and Custom Reports.
Reviews
"CXone Personal Connection has really revolutionized how we do business. Our lead conversion increased by 116%, which is almost unheard of, and it’s all done through the CXone platform." - Jan van Dalen
NICE CXone, Bright Pattern, Genesys PureConnect, Five9, Talkdesk, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for NICE CXone
Top Industries
- Computer Software
- Financial Services
- Consumer Services
Popular in
- Enterprise
- Mid Market
- Small Business
NICE CXone is popular in Computer Software, Financial Services, and Consumer Services and is widely used by Enterprise, Mid Market, and Small Business.
Comprehensive Insights on NICE CXone Use Cases
How efficiently Does NICE CXone manage your Helpdesk Management?
What makes NICE CXone ideal for Engagement Management?
What Are the key features of NICE CXone for Call Recording?
How does NICE CXone facilitate Contact List Management?
What benefits does NICE CXone offer for Customer Feedback Management?
48+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well NICE CXone solved their Contact Center Software needs. Cuspera uses 3773 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
CXone Personal Connection has really revolutionized how we do business. Our lead conversion increased by 116%, which is almost unheard of, and it’s all done through the CXone platform. Testimonial By Jan van Dalen |
|
We had a great implementation team from NICE CXone, especially from a development perspective, which made our transition really simple. Testimonial By Doug Klees |
|
CXone Voice as a Service encapsulates all of our complex telephony processes. All the worry about contracts, maintenance, and location is gone since we’ve consolidated both our software and telephony with NICE. Testimonial By Balaji Balaraman |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jan van Dalen Director of Information Technology Hoveround |
CXone Personal Connection has really revolutionized how we do business. Our lead conversion increased by 116%, which is almost unheard of, and it’s all done through the CXone platform. Testimonial By Jan van Dalen |
|
Doug Klees Head of Customer Care MoneyGram |
We had a great implementation team from NICE CXone, especially from a development perspective, which made our transition really simple. Testimonial By Doug Klees |
|
Balaji Balaraman Senior Director of Customer Support SumTotal |
CXone Voice as a Service encapsulates all of our complex telephony processes. All the worry about contracts, maintenance, and location is gone since we’ve consolidated both our software and telephony with NICE. Testimonial By Balaji Balaraman |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Food & Beverages
|
Food & Beverages |
CASE STUDY Mom's MealRead More |
Retail
|
Retail |
Case Study Mattress FirmRead More |
|
Retail
|
Retail |
Case Study Mattress FirmRead More |
Video
CXone Dashboard Demo
Frequently Asked Questions(FAQ)
for NICE CXone
What is NICE CXone?
NICE CXone is a Customer Experience Interaction Platform that helps with frictionless experiences across the entire customer journey for the contact center with AI-powered experiences providing real-time information and guidance for fast, personalized experiences.
NICE ensures the customers with knowledge management across search, websites, and mobile. Simplifies service delivery for faster resolution of customer issues and reduced costs. It's an enterprise-grade platform that scales securely, deploys quickly, and services customers globally.
Its features are improved customer experience and loyalty, Reduced cost of service, increase sales, raise agent retention, achieve compliance adherence, gain business agility, fraud prevention, optimized back-office performance and more.
What is NICE CXone used for?
What are the top features of NICE CXone?
Who uses NICE CXone?
What are NICE CXone alternatives?
Where is NICE CXone located?
Peers used NICE CXone for helpdesk management and engagement management
NICE CXone Competitors
NICE CXone Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (67) |
| Analytics | Read Reviews (135) |
| Custom Reports | Read Reviews (524) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (67) |
| Analytics | Read Reviews (135) |
| Custom Reports | Read Reviews (524) |
Software Failure Risk Guidance
?for NICE CXone
Overall Risk Meter
Top Failure Risks for NICE CXone
NICE Ltd. News
Travel + Leisure Co. Optimizes Vacation Ownership CX with NICE CXone Mpower - Yahoo Finance
Travel + Leisure Co. is using NICE CXone Mpower to improve customer experience in vacation ownership.
Travel + Leisure Co. Optimizes Vacation Ownership CX with NICE CXone Mpower - Business Wire
Travel + Leisure Co. improves vacation ownership customer experience using NICE CXone Mpower technology.
Great Southern Bank Reduced Customer Wait Times With NICE CXone Mpower - Business Wire
Great Southern Bank improved customer wait times using NICE CXone Mpower technology.
NICE Ltd. Feeds
NICE Reports 80% YOY Increase in Digital Interactions for Retailers Over Black Friday and Cyber Monday Shopping Weekend - Yahoo Finance
NICE reported an 80% increase in digital interactions for retailers during Black Friday and Cyber Monday.
NICE Reports 80% YOY Increase in Digital Interactions for Retailers Over Black Friday and Cyber Monday Shopping Weekend - Business Wire
NICE reported an 80% year-over-year increase in digital interactions for retailers during Black Friday and Cyber Monday.
NICE Reports 24% Year-Over-Year Cloud Revenue Growth, Exceeding High End of Guidance for Both Total Revenue and EPS - Business Wire
NICE announced a 24% increase in cloud revenue, surpassing revenue and EPS forecasts.
NICE Ltd. Profile
Company Name
NICE Ltd.
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
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