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NICE CXone vs Intermedia Contact Center: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of NICE CXone vs. Intermedia Contact Center is based on a specific set of business needs and context. The comparison uses 4674 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing NICE CXone and Intermedia Contact Center

NICE CXone, Intermedia Contact Center, Bright Pattern, Genesys PureConnect, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

NICE CXone covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Contact List Management with Phone Calls, etc.

Intermedia Contact Center focuses on Collaboration with Video, Sales Document Management, Training & Onboarding, Engagement Management with Video, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo NICE CXone

Focus area

NICE CXone is better than Intermedia Contact Center for

Software Failure Risk

  • low

logo Intermedia Contact Center

Focus area

Software Failure Risk

  • low

About

Complete CXi Platform for every journey

Intermedia Contact Center | improves customer interactions for businesses of any size and helps you differentiate from the competition where it matters most

Financials

IPO

NA

Business Need

Total Processes
(we found evidences for)

73

32

Total Goals
(we found evidences for)

17

7

Top Processes

Evidences indicate better relative satisfaction



sales call management


engagement management

engaging and following up

engaging with scheduling & cadence


contact list management

creating contact list


customer feedback management

measuring customer satisfaction

measuring net promoter score


competitive intelligence


communication management

tracking & monitoring communications

sending & publishing communications




performance management


sales document management

contract management

proposal & quote management


social media management

social media analytics



training & onboarding


conversion management


lifetime value management



workflow management



loyalty management

customise loyalty program


international marketing



customer case management


generation of new leads


conference call management


motivation management


knowledge management



content management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve stakeholder relations

  • Launch new products

  • Improve efficiency

  • Build brand awareness

  • Enter new markets internationally or locally

  • Grow market share

  • Improve consistency

  • Improve visibility

  • Increase customer life time value

  • Improve digital and social presence

  • Improve internal communications

  • Establish thought leadership

  • See 14 more
  • Enhance customer relationships

  • Acquire customers

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve efficiency

  • Improve internal communications

  • Launch new products

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • video

  • mobile

  • e-mail

  • chat

  • offline

  • on premises

  • text SMS

  • games

  • events

  • trade shows

  • user generated content

  • blogs

  • channel partners

  • omnichannel

  • See 12 more
  • phone calls

  • video

  • mobile

  • e-mail

  • chat

  • offline

  • on premises

  • text SMS

  • games

  • events

  • trade shows

  • user generated content

  • blogs

  • channel partners

  • omnichannel

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting