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Compare NICE CXone vs UniTel Voice

Comparison Summary

For NICE CXone vs UniTel Voice comparison, Our AI algorithm looked at 5184 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using NICE CXone and UniTel Voice to solve their respective business needs.

Pros and cons of NICE CXone and UniTel Voice

NICE CXone is more suited to businesses that require Helpdesk Management with Phone Calls and Sales Call Management with Phone Calls where as UniTel Voice is focused towards Sales Call Management with Phone Calls and Advertisement with Mass Media .

Both NICE CXone and UniTel Voice are Contact Center Software software, peers recommend NICE CXone for helpdesk management and coaching where as UniTel Voice is more known for call recording and advertisement .

logo NICE CXone

Focus area

NICE CXone is better than UniTel Voice for

Software Failure Risk

  • low

logo UniTel Voice

Focus area

UniTel Voice is better than NICE CXone for

Software Failure Risk

  • low

About

Complete CXi Platform for every journey

UniTel Voice: Virtual Phone Systems for Small Businesses ...

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

73

37

Total Goals
(we found evidences for)

17

7

Top Processes

Evidences indicate better relative satisfaction



sales call management


engagement management

engaging and following up

engaging with scheduling & cadence


contact list management

creating contact list


customer feedback management

measuring customer satisfaction

measuring net promoter score


competitive intelligence


communication management

tracking & monitoring communications

sending & publishing communications




performance management


sales document management

contract management

proposal & quote management


social media management

social media analytics



training & onboarding


conversion management


lifetime value management



workflow management



loyalty management

customise loyalty program


international marketing



customer case management


generation of new leads


conference call management


motivation management


knowledge management




campaign management


content management






Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve stakeholder relations

  • Launch new products

  • Improve efficiency

  • Build brand awareness

  • Enter new markets internationally or locally

  • Grow market share

  • Improve consistency

  • Improve visibility

  • Increase customer life time value

  • Improve digital and social presence

  • Improve internal communications

  • Establish thought leadership

  • See 14 more
  • Acquire customers

  • Improve ROI

  • Scale best practices

  • Enhance customer relationships

  • Build brand awareness

  • Increase customer life time value

  • Increase sales & revenue

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • offline

  • point of sale

  • events

  • trade shows

  • video

  • mass media

  • e-mail

  • mobile

  • radio

  • out of home

  • billboards

  • mobile app

  • television

  • text SMS

  • print media

  • newspaper

  • social media

  • chat

  • See 16 more
  • phone calls

  • offline

  • point of sale

  • events

  • trade shows

  • video

  • mass media

  • e-mail

  • mobile

  • radio

  • out of home

  • billboards

  • mobile app

  • television

  • text SMS

  • print media

  • newspaper

  • social media

  • chat

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting