Comparison Summary
Introducing Nicereply and Qualtrics
Nicereply, Qualtrics, Simplesat, GetFeedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Nicereply covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management with User Generated Content, Sales Document Management with E-Mail, etc.
Qualtrics focuses on Customer Feedback Management, Engagement Management, Helpdesk Management, Market Research, etc.
"Customer satisfaction is actually one of our company white-goals that we’re measured on. The only one that’s at a company level, where we hold the entire company accountable is our customer satisfaction that we get at through using Nicereply. " - Rachel Ferrara
"Every organization that we’ve worked with—I’m extremely proud of them and what they’ve been able to accomplish. Without Qualtrics, we would not have been able to assess our impact and improve the program. " - Mteto Nyati
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer feedback software to collect customer feedback and improve the quality of services
Survey, Research & Experience Management Software | Qualtrics
Age
2010
2002
Financials
PRIVATE
SERIES C
Business Need
Total Processes
(we found evidences for)
56
109
Total Goals
(we found evidences for)
10
18
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve efficiency
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Increase sales & revenue
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Scale best practices
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Launch new products
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Grow market share
-
Improve brand engagement
-
Improve visibility
- See 7 more
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Enhance customer relationships
-
Acquire customers
-
Build brand awareness
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Grow market share
-
Establish thought leadership
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Scale best practices
-
Increase sales & revenue
-
Improve ROI
-
Improve brand engagement
-
Enter new markets internationally or locally
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Increase customer life time value
-
Launch new products
-
Improve stakeholder relations
-
Improve digital and social presence
-
Improve internal communications
-
Manage risk
-
Improve consistency
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Improve efficiency
- See 15 more
Top Channels
Channels Used
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e-mail
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social media
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offline
-
phone calls
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promotions
-
website
-
trade shows
-
events
-
video
-
chat
-
mobile
-
review sites
-
user generated content
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blogs
-
Twitter
-
causes and charity
-
Amazon
-
point of sale
-
Facebook
-
display advertisement
-
Slack
-
print media
-
magazine
-
movies
-
text SMS
-
G2crowd
-
LinkedIn
-
mobile app
-
on premises
-
Instagram
-
games
- See 28 more
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e-mail
-
social media
-
offline
-
phone calls
-
promotions
-
website
-
trade shows
-
events
-
video
-
chat
-
mobile
-
review sites
-
user generated content
-
blogs
-
Twitter
-
causes and charity
-
Amazon
-
point of sale
-
Facebook
-
display advertisement
-
Slack
-
print media
-
magazine
-
movies
-
text SMS
-
G2crowd
-
LinkedIn
-
mobile app
-
on premises
-
Instagram
-
games
- See 28 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
