Nicereply Overview
Nicereply streamlines customer feedback collection through its CX management platform, offering one-click CSAT, CES, and NPS surveys. Teams can gather immediate insights from customers using various survey methods, including post-resolution emails, in-signature emails, and website pop-ups. This flexibility allows for tailored feedback strategies, enhancing the volume and quality of insights. The platform's integration capabilities ensure seamless incorporation into existing workflows, making it a practical tool for daily operations. By using Nicereply, businesses can address customer issues promptly and effectively, leading to improved customer satisfaction and loyalty.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Nicereply.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Nicereply.
Nicereply Use-Cases and Business Priorities: Customer Satisfaction Data
Nicereply works with different mediums / channels such as Promotions. User Generated Content. Blogs etc.
Nicereply's features include Embedded Survey Forms, Ticketing, Dashboard, etc. and Nicereply support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Nicereply analytics capabilities include Analytics, and Custom Reports.
Reviews
"Nicereply helps our customers tell us whether they’re getting what they need. This creates opportunities to respond to specific feedback in the short-term while developing longer-term solutions in our approach. At the end of the day, we love working... for positive feedback!" - Lock Whitney
Nicereply, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Nicereply offers a CX management platform to collect immediate customer feedback through one-click CSAT, CES, and NPS surveys. The volume of insights received is increased.
Popular Business Setting
for Nicereply
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Small Business
- Enterprise
Nicereply is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Nicereply Use Cases
How does Nicereply facilitate Collecting Feedback?
How does Nicereply address your Engaging Conversational Surveys Challenges?
How does Nicereply address your Helpdesk Management Challenges?
How can Nicereply enhance your Digital Signature process?
How efficiently Does Nicereply manage your Rating And Review Management?
36+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Nicereply solved their Customer Feedback Management needs. Cuspera uses 4728 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
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Nicereply helps our customers tell us whether they’re getting what they need. This creates opportunities to respond to specific feedback in the short-term while developing longer-term solutions in our approach. At the end of the day, we love working for positive feedback! Testimonial By Lock Whitney |
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Nicereply allowed us as a department/company to implement Customer Effort Surveys to understand where we were falling short, and it ultimately did so without costing the customer yet another transactional email. Win, win, win is what that’s referred to as in the mediation world. Testimonial By Antonio King, |
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All too often, the actual ‘quality’ of customer service interactions gets lost in the noise of logistical metrics. Nicereply is a lightweight and practical way of making sure our team at Olark is paying attention to customer happiness. Testimonial By Ryan Labarge |
CUSTOMERS | TESTIMONIALS |
---|---|
![]() Lock Whitney Team HubSpot |
Nicereply helps our customers tell us whether they’re getting what they need. This creates opportunities to respond to specific feedback in the short-term while developing longer-term solutions in our approach. At the end of the day, we love working for positive feedback! Testimonial By Lock Whitney |
Antonio King, Director of Experience Shinesty |
Nicereply allowed us as a department/company to implement Customer Effort Surveys to understand where we were falling short, and it ultimately did so without costing the customer yet another transactional email. Win, win, win is what that’s referred to as in the mediation world. Testimonial By Antonio King, |
![]() Ryan Labarge Technical Support Samurai Olark |
All too often, the actual ‘quality’ of customer service interactions gets lost in the noise of logistical metrics. Nicereply is a lightweight and practical way of making sure our team at Olark is paying attention to customer happiness. Testimonial By Ryan Labarge |
Case Studies
CASE STUDY Shinesty
CASE STUDY Sense Labs
CASE STUDY Martinus
CASE STUDY Pelikan.sk
CASE STUDY Untappd
CASE STUDY Mindvalley
Video
The highest-rated customer satisfaction survey app at Zendesk Marketplace

Frequently Asked Questions(FAQ)
for Nicereply
What is Nicereply?
Nicereply is a Customer Feedback Software that collects customer feedback and improves the quality of services. It measures customer satisfaction, net promoter score and customer effort score.
It uncovers insights about customer satisfaction, loyalty, advocacy and more. Users can customize surveys and add additional questions and choose a survey distribution that fits their needs. Collect ratings with every interaction, automatically after an event occurs, or manually at any time. Predict trends with real-time CSAT, CES and NPS ratings and charts.
Some of its features include customer satisfaction surveys, net promoter score surveys, customer effort score™ 2.0 surveys, in-signature surveys, post-resolution surveys, use own email template, mobile-ready surveys, and more.
What is Nicereply used for?
What are the top features of Nicereply?
Who uses Nicereply?
What are Nicereply alternatives?
Where is Nicereply located?
Nicereply Competitors
Nicereply Features
- Low
- Medium
- High
FEATURE | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (2) |
Analytics | Read Reviews (108) |
Custom Reports | Read Reviews (384) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (2) |
Analytics | Read Reviews (108) |
Custom Reports | Read Reviews (384) |
Nicereply Integrations
Nicereply integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Nicereply
Software Failure Risk Guidance
?for Nicereply
Overall Risk Meter
Top Failure Risks for Nicereply
Nicereply s.r.o. Profile
HQ Location
Štefanovi?ova 2971/8 Bratislava 811 04 Slovakia
Employees
1-10
Social
Financials
PRIVATE