Nicereply Overview
Nicereply offers a CX management platform to collect immediate customer feedback through one-click CSAT, CES, and NPS surveys. The volume of insights received is increased.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Nicereply.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Nicereply.
Nicereply Use-Cases and Business Priorities: Customer Satisfaction Data
Nicereply works with different mediums / channels such as Promotions, User Generated Content, Blogs, etc.
Nicereply's features include Embedded Survey Forms, Ticketing, Dashboard, etc.
Reviews
"We have group objectives. Specifically, we set ourselves an aggressive Nicereply score that we aim to achieve as a group on a weekly basis. We also have performance goals for each agent that are focused on their ticket resolves, individual Nicereply... score, and quality score." - Nykki Yeager
Nicereply, Simplesat, GetFeedback, Delighted platform, SatisMeter, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Nicereply
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Small Business
- Enterprise
Nicereply is popular in Computer Software, Internet, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Nicereply Use Cases
How can Nicereply enhance your Collecting Feedback process?
What benefits does Nicereply offer for Engaging Conversational Surveys?
How does Nicereply facilitate Helpdesk Management?
How efficiently Does Nicereply manage your Digital Signature?
What benefits does Nicereply offer for Rating And Review Management?
36+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Nicereply solved their Customer Feedback Management needs. Cuspera uses 4728 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
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We have group objectives. Specifically, we set ourselves an aggressive Nicereply score that we aim to achieve as a group on a weekly basis. We also have performance goals for each agent that are focused on their ticket resolves, individual Nicereply score, and quality score. Testimonial By Nykki Yeager |
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Nicereply allowed us as a department/company to implement Customer Effort Surveys to understand where we were falling short, and it ultimately did so without costing the customer yet another transactional email. Win, win, win is what that’s referred to as in the mediation world. Testimonial By Antonio King, |
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Customer satisfaction is actually one of our company white-goals that we’re measured on. The only one that’s at a company level, where we hold the entire company accountable is our customer satisfaction that we get at through using Nicereply. Testimonial By Rachel Ferrara |
CUSTOMERS | TESTIMONIALS |
---|---|
Nykki Yeager Customer Service Manager ipsy |
We have group objectives. Specifically, we set ourselves an aggressive Nicereply score that we aim to achieve as a group on a weekly basis. We also have performance goals for each agent that are focused on their ticket resolves, individual Nicereply score, and quality score. Testimonial By Nykki Yeager |
Antonio King, Director of Experience Shinesty |
Nicereply allowed us as a department/company to implement Customer Effort Surveys to understand where we were falling short, and it ultimately did so without costing the customer yet another transactional email. Win, win, win is what that’s referred to as in the mediation world. Testimonial By Antonio King, |
Rachel Ferrara Customer Support Manager DramaFever |
Customer satisfaction is actually one of our company white-goals that we’re measured on. The only one that’s at a company level, where we hold the entire company accountable is our customer satisfaction that we get at through using Nicereply. Testimonial By Rachel Ferrara |
Case Studies
COMPANY | INDUSTRY | CASE STUDIES |
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Case Study Republic WirelessRead More |
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Case Study Bob BarkerRead More |
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Case Study ShinestyRead More |
Video
The highest-rated customer satisfaction survey app at Zendesk Marketplace
Frequently Asked Questions(FAQ)
for Nicereply
What is Nicereply?
Nicereply is a Customer Feedback Software that collects customer feedback and improves the quality of services. It measures customer satisfaction, net promoter score and customer effort score.
It uncovers insights about customer satisfaction, loyalty, advocacy and more. Users can customize surveys and add additional questions and choose a survey distribution that fits their needs. Collect ratings with every interaction, automatically after an event occurs, or manually at any time. Predict trends with real-time CSAT, CES and NPS ratings and charts.
Some of its features include customer satisfaction surveys, net promoter score surveys, customer effort score™ 2.0 surveys, in-signature surveys, post-resolution surveys, use own email template, mobile-ready surveys, and more.
What is Nicereply used for?
What are the top features of Nicereply?
Who uses Nicereply?
What are Nicereply alternatives?
Where is Nicereply located?
Nicereply Competitors
Nicereply Features
- Low
- Medium
- High
FEATURE | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (2) |
Analytics | Read Reviews (108) |
Custom Reports | Read Reviews (384) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (2) |
Analytics | Read Reviews (108) |
Custom Reports | Read Reviews (384) |
Nicereply Integrations
Nicereply integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Nicereply
Software Failure Risk Guidance
?for Nicereply
Overall Risk Meter
Top Failure Risks for Nicereply
Nicereply Profile
HQ Location
Štefanovi?ova 2971/8 Bratislava 811 04 Slovakia
Employees
1-10
Social
Financials
PRIVATE