Comparison Summary
This comparison report of Nicereply vs. YesInsights is based on a specific set of business needs and context. The comparison uses 4880 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Nicereply and YesInsights
Nicereply, YesInsights, Simplesat, GetFeedback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Nicereply covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management with User Generated Content, Sales Document Management with E-Mail, etc.
YesInsights focuses on Collecting Feedback with E-Mail, Social Media Management with E-Mail, Communication Management with E-Mail, Engaging Conversational Surveys, etc.
"We have group objectives. Specifically, we set ourselves an aggressive Nicereply score that we aim to achieve as a group on a weekly basis. We also have performance goals for each agent that are focused on their ticket resolves, individual Nicereply... score, and quality score. " - Nykki Yeager
"It cut down our churn rate and cancellation rate substantially. We highly, highly recommend YesInsights. " - Micah Horner
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer feedback software to collect customer feedback and improve the quality of services
Customer feedback tool to get actionable feedback to improve the business and experience
Age
2010
Financials
PRIVATE
NA
Business Need
Total Processes
(we found evidences for)
56
12
Total Goals
(we found evidences for)
10
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve efficiency
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Increase sales & revenue
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Scale best practices
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Launch new products
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Grow market share
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Improve brand engagement
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Improve visibility
- See 7 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
Top Channels
Channels Used
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e-mail
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user generated content
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blogs
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social media
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website
- See 2 more
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e-mail
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user generated content
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blogs
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social media
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website
- See 2 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
