Comparison Summary
This comparison report of OpenText Service Management (SMAX) vs. Workato Platform is based on a specific set of business needs and context. The comparison uses 827 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing OpenText Service Management (SMAX) and Workato Platform
Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
OpenText Service Management (SMAX) covers Helpdesk Management, Lead Routing, Lead Analytics, Engagement Management, etc.
Workato Platform focuses on Social Media Marketing with Social Media, Collaboration, Workflow Management with Chat, Training & Onboarding with Chat, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Workato Platform
Focus area
Workato Platform is better than OpenText Service Management (SMAX) for
Software Failure Risk
About
Elevate user experiences with generative AI and self-service options
Workato — A single platform to automate work across your organization.
Financials
SERIES B
Business Need
Total Processes
(we found evidences for)
10
48
Total Goals
(we found evidences for)
2
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Improve efficiency
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Improve efficiency
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Scale best practices
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Increase sales & revenue
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Enhance customer relationships
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Manage risk
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Improve ROI
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Acquire customers
- See 4 more
Top Channels
Channels Used
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chat
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social media
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e-mail
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Slack
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phone calls
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Facebook
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LinkedIn
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offline
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on premises
- See 6 more
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chat
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social media
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e-mail
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Slack
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phone calls
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Facebook
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LinkedIn
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offline
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on premises
- See 6 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
