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Compare Oracle CX Sales vs Oracle Advertising and Customer Experience (CX)

Comparison Summary

For Oracle CX Sales vs Oracle Advertising and Customer Experience (CX) comparison, Our AI algorithm looked at 3211 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Oracle CX Sales and Oracle Advertising and Customer Experience (CX) to solve their respective business needs.

Pros and cons of Oracle CX Sales and Oracle Advertising and Customer Experience (CX)

Oracle CX Sales is more suited to businesses that require Engagement Management and Social Media Management with Channel Partners where as Oracle Advertising and Customer Experience (CX) is focused towards Engagement Management and Loyalty Management .

Both Oracle CX Sales and Oracle Advertising and Customer Experience (CX) are CRM and Customer Experience Management software, peers recommend Oracle CX Sales for social media management and social media analytics where as Oracle Advertising and Customer Experience (CX) is more known for advertisement .

logo Oracle CX Sales

Focus area

Oracle CX Sales is better than Oracle Advertising and Customer Experience (CX) for

Software Failure Risk

  • medium

logo Oracle Advertising and Customer Experience (CX)

Focus area

Oracle Advertising and Customer Experience (CX) is better than Oracle CX Sales for

Software Failure Risk

  • low

About

Oracle CX Sales | Optimize Sales and Commerce Across All Channels

CX Cloud to build, manage, and maintain customer relationships.

Age

1977

1977

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

67

82

Total Goals
(we found evidences for)

11

17

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


social media management

social media analytics


relationship management



sales document management

proposal & quote management

contract management



performance management



channel management



contact list management

creating contact list


touchpoint management


opportunity management


sales incentive management


generation of new leads




campaign management

campaign monitoring


workflow management


products & pricelist management


conversion management


helpdesk management


account management



competitive intelligence


communication management

sending & publishing communications


lead qualification

lead qualification: demographic


training & onboarding


loyalty management

customise loyalty program


pipeline management


subscription management




knowledge management



lifetime value management



customer feedback management

measuring customer satisfaction


community building


sales call management



personalized marketing



trade show marketing


segmentation and targeting


international marketing


content management


customer case management



discount management


promotion management


compliance & governance


advocacy management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Scale best practices

  • Improve stakeholder relations

  • Acquire customers

  • Grow market share

  • Improve internal communications

  • Improve efficiency

  • Improve ROI

  • Establish thought leadership

  • Launch new products

  • See 8 more
  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Scale best practices

  • Launch new products

  • Increase customer life time value

  • Improve ROI

  • Grow market share

  • Build brand awareness

  • Establish thought leadership

  • Improve digital and social presence

  • Improve stakeholder relations

  • Shorten ramp up time

  • Improve efficiency

  • Improve internal communications

  • See 14 more

Top Channels

Channels Used

  • e-mail

  • offline

  • trade shows

  • omnichannel

  • phone calls

  • promotions

  • mobile

  • chat

  • website

  • point of sale

  • mobile app

  • user generated content

  • blogs

  • coupons

  • games

  • text SMS

  • on premises

  • social media

  • mass media

  • television

  • Whatsapp

  • events

  • mobile ads

  • Slack

  • See 21 more
  • e-mail

  • offline

  • trade shows

  • omnichannel

  • phone calls

  • promotions

  • mobile

  • chat

  • website

  • point of sale

  • mobile app

  • user generated content

  • blogs

  • coupons

  • games

  • text SMS

  • on premises

  • social media

  • mass media

  • television

  • Whatsapp

  • events

  • mobile ads

  • Slack

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting