Comparison Summary
This comparison report of Oracle CX Sales vs. Oracle CX Service is based on a specific set of business needs and context. The comparison uses 3558 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Oracle CX Sales and Oracle CX Service
Oracle CX Sales, Siebel CRM, SAP Customer Experience, etc., belong to a category of solutions that help CRM, whereas Oracle CX Service belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Oracle CX Sales covers Engagement Management, Social Media Management with Channel Partners, Relationship Management with Channel Partners, Collaboration with Offline, etc.
Oracle CX Service focuses on Engagement Management with Phone Calls, Knowledge Management with Chat, Helpdesk Management with Phone Calls, Customer Feedback Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Oracle CX Sales
Focus area
Oracle CX Sales is better than Oracle CX Service for
Software Failure Risk
Oracle CX Service
Focus area
Oracle CX Service is better than Oracle CX Sales for
Software Failure Risk
About
Oracle CX Sales | Optimize Sales and Commerce Across All Channels
Service Cloud | Customer Experience | Oracle Cloud
Age
1977
1977
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
67
68
Total Goals
(we found evidences for)
11
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Increase sales & revenue
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Scale best practices
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Improve stakeholder relations
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Acquire customers
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Grow market share
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Improve internal communications
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Improve efficiency
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Improve ROI
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Establish thought leadership
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Launch new products
- See 8 more
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Enhance customer relationships
-
Acquire customers
-
Improve internal communications
-
Launch new products
-
Improve efficiency
-
Scale best practices
-
Grow market share
-
Increase sales & revenue
- See 5 more
Top Channels
Channels Used
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phone calls
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chat
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social media
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e-mail
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website
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promotions
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mobile
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omnichannel
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offline
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point of sale
-
user generated content
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blogs
-
support groups
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coupons
-
newsletter
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on premises
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video
-
print media
-
magazine
-
Twitter
-
Facebook
-
mobile app
- See 19 more
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phone calls
-
chat
-
social media
-
e-mail
-
website
-
promotions
-
mobile
-
omnichannel
-
offline
-
point of sale
-
user generated content
-
blogs
-
support groups
-
coupons
-
newsletter
-
on premises
-
video
-
print media
-
magazine
-
Twitter
-
Facebook
-
mobile app
- See 19 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
