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Compare Oracle CX Sales vs Oracle CX Service

Failure Risk Guidance Security Report ?

Failure Risk for Oracle CX Sales medium Failure Risk for Oracle CX Service low
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Comparison Summary

For Oracle CX Sales vs Oracle CX Service comparison, Our AI algorithm looked at 3558 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Oracle CX Sales and Oracle CX Service to solve their respective business needs.

Pros and cons of Oracle CX Sales and Oracle CX Service

Oracle CX Sales is more suited to businesses that require Engagement Management and Social Media Management with Channel Partners where as Oracle CX Service is focused towards Engagement Management with Phone Calls and Knowledge Management with Chat .

Both Oracle CX Sales and Oracle CX Service are CRM and Customer Experience Management software, peers recommend Oracle CX Sales for social media management and sales document management where as Oracle CX Service is more known for knowledge management and customer case management .

logo Oracle CX Sales

Focus area

Oracle CX Sales is better than Oracle CX Service for

Software Failure Risk

  • medium

logo Oracle CX Service

Focus area

Oracle CX Service is better than Oracle CX Sales for

Software Failure Risk

  • low

About

Oracle CX Sales | Optimize Sales and Commerce Across All Channels

Service Cloud | Customer Experience | Oracle Cloud

Age

1977

1977

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

67

68

Total Goals
(we found evidences for)

11

8

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (93)

Read Reviews (100)

engaging and following up

Read Reviews (68)

Read Reviews (49)

social media management

Read Reviews (32)

Read Reviews (18)

social media analytics

Read Reviews (32)

Read Reviews (8)

relationship management

Read Reviews (29)

Read Reviews (12)

collaboration

Read Reviews (27)

Read Reviews (16)

sales document management

Read Reviews (25)

Read Reviews (20)

proposal & quote management

Read Reviews (19)

Read Reviews (4)

contract management

Read Reviews (5)

Read Reviews (16)

lead tracking

Read Reviews (20)

Read Reviews (3)

performance management

Read Reviews (17)

Read Reviews (2)

channel management

Read Reviews (14)

Read Reviews (9)

contact list management

Read Reviews (13)

Read Reviews (34)

creating contact list

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (13)

Read Reviews (10)

opportunity management

Read Reviews (11)

Read Reviews (3)

sales incentive management

Read Reviews (11)

Read Reviews (0)

generation of new leads

Read Reviews (10)

Read Reviews (2)

campaign management

Read Reviews (9)

Read Reviews (4)

campaign monitoring

Read Reviews (2)

Read Reviews (2)

workflow management

Read Reviews (9)

Read Reviews (23)

products & pricelist management

Read Reviews (9)

Read Reviews (3)

conversion management

Read Reviews (8)

Read Reviews (0)

helpdesk management

Read Reviews (7)

Read Reviews (68)

account management

Read Reviews (7)

Read Reviews (0)

competitive intelligence

Read Reviews (6)

Read Reviews (3)

communication management

Read Reviews (5)

Read Reviews (47)

sending & publishing communications

Read Reviews (3)

Read Reviews (7)

tracking & monitoring communications

Read Reviews (1)

Read Reviews (29)

lead qualification

Read Reviews (4)

Read Reviews (0)

lead qualification: demographic

Read Reviews (2)

Read Reviews (0)

training & onboarding

Read Reviews (4)

Read Reviews (2)

loyalty management

Read Reviews (3)

Read Reviews (1)

customise loyalty program

Read Reviews (2)

Read Reviews (1)

pipeline management

Read Reviews (3)

Read Reviews (0)

subscription management

Read Reviews (3)

Read Reviews (0)

knowledge management

Read Reviews (2)

Read Reviews (83)

lifetime value management

Read Reviews (2)

Read Reviews (3)

customer feedback management

Read Reviews (1)

Read Reviews (55)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (16)

sales call management

Read Reviews (0)

Read Reviews (2)

customer case management

Read Reviews (0)

Read Reviews (22)

content sharing

Read Reviews (0)

Read Reviews (2)

content management

Read Reviews (0)

Read Reviews (7)

content sharing

Read Reviews (0)

Read Reviews (2)

promotion management

Read Reviews (0)

Read Reviews (5)

billing and invoice management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Scale best practices

  • Improve stakeholder relations

  • Acquire customers

  • Grow market share

  • Improve internal communications

  • Improve efficiency

  • Improve ROI

  • Establish thought leadership

  • Launch new products

  • See 8 more

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Launch new products

  • Improve efficiency

  • Scale best practices

  • Grow market share

  • Increase sales & revenue

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • chat

  • social media

  • e-mail

  • website

  • promotions

  • mobile

  • omnichannel

  • offline

  • point of sale

  • user generated content

  • blogs

  • support groups

  • coupons

  • newsletter

  • on premises

  • video

  • print media

  • magazine

  • Twitter

  • Facebook

  • mobile app

  • See 19 more

  • phone calls

  • chat

  • social media

  • e-mail

  • website

  • promotions

  • mobile

  • omnichannel

  • offline

  • point of sale

  • user generated content

  • blogs

  • support groups

  • coupons

  • newsletter

  • on premises

  • video

  • print media

  • magazine

  • Twitter

  • Facebook

  • mobile app

  • See 19 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting