Oracle CX Service Overview

Oracle-cx-Service integrates web, social, and contact center experiences. A unified, cross-channel service solution in the Oracle Cloud is created.

Use Cases

Customers recommend Engagement Management, Knowledge Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Oracle CX Service.

Other use cases:

  • Customer Feedback Management
  • Communication Management
  • Contact List Management
  • Workflow Management
  • Customer Case Management
  • Social Media Management
  • Contract Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Oracle CX Service.

Other priorities:

  • Improve Internal Communications
  • Launch New Products
  • Improve Efficiency
  • Scale Best Practices
  • Grow Market Share
  • Increase Sales & Revenue
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Oracle CX Service Use-Cases and Business Priorities: Customer Satisfaction Data

Oracle CX Service works with different mediums / channels such as Phone Calls, and Chat,

Oracle CX Service's features include Ticketing, Feedback Surveys, Personalization, etc.

Reviews

"...Oracle has a good consumer portal that can be used as a website or typically is used in conjunction with a main website as a contact center or help center site...." Peer review by Carl Elliott, VP Professional Services & Solutions, Helix Business Solutions

Oracle CX Service, PhaseWare Tracker, Zendesk For Service, Genesys Live Chat, freshdesk, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Oracle CX Service

Top Industries

  • Information Technology and Services
  • Retail
  • Financial Services

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Oracle CX Service is popular in Information Technology And Services, Retail, and Financial Services and is widely used by Enterprise, Large Enterprise, and Mid Market.

Comprehensive Insights on Oracle CX Service Use Cases

How can Oracle CX Service enhance your Engagement Management process?

How can Oracle CX Service enhance your Knowledge Management process?

What makes Oracle CX Service ideal for Helpdesk Management?

What Are the key features of Oracle CX Service for Customer Feedback Management?

What Are the key features of Oracle CX Service for Communication Management?

39+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Oracle CX Service solved their Customer Experience Management needs. Cuspera uses 2018 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

Frequently Asked Questions(FAQ)

for Oracle CX Service

What is Oracle CX Service used for?

Oracle CX Service is a Customer Experience Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Knowledge Management and Helpdesk Management .

What are the top features of Oracle CX Service?

Ticketing, Feedback surveys and Personalization are some of the top features of Oracle CX Service.

Who uses Oracle CX Service?

Oracle CX Service is used by Information Technology And Services, Retail and Financial Services among other industries.

What are Oracle CX Service alternatives?

PhaseWare Tracker, Zendesk For Service, Genesys Live Chat and Freshdesk are popular alternatives for Oracle CX Service.

Where is Oracle CX Service located?

Oracle CX Service is headquartered at 500 Oracle Parkway Redwood Shores, CA 94065.
lightning

Peers used Oracle CX Service for engagement management and knowledge management

Oracle CX Service Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.82/5 ★

Read Reviews (18)
Analytics

4.68/5 ★

Read Reviews (85)
Custom Reports

3.84/5 ★

Read Reviews (194)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.82/5 ★

Read Reviews (18)
Analytics

4.68/5 ★

Read Reviews (85)
Custom Reports

3.84/5 ★

Read Reviews (194)

Software Failure Risk Guidance

?

for Oracle CX Service

Overall Risk Meter

Low Medium High

Top Failure Risks for Oracle CX Service

Oracle News

Vodafone Business IoT to Provide Global Connectivity for the Oracle Enterprise Communications Platform

Vodafone Business IoT partners with Oracle to deliver global connectivity for Oracle's Enterprise Communications Platform.

04/11/2024 - source

Oracle : Vodafone Business IoT to Provide Global Connectivity for the Oracle Enterprise Communications Platform

Oracle partners with Vodafone Business IoT for global connectivity on the Oracle Enterprise Communications Platform.

04/11/2024 - source

Oracle Again Recognized as a Leader in the 2024 Gartner Magic Quadrant reports for Strategic Cloud Platform Services and Distributed Hybrid Infrastructure

Oracle Corporation is recognized as a leader in the 2024 Gartner Magic Quadrant for Strategic Cloud Platform Services and Distributed Hybrid Infrastructure.

23/10/2024 - source

Oracle Profile

Company Name

Oracle

Company Website

https://www.oracle.com/index.html

Year Founded

1977

HQ Location

500 Oracle Parkway Redwood Shores, CA 94065

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO