Oracle CX Service Overview

Oracle-cx-Service integrates web, social, and contact center experiences. A unified, cross-channel service solution in the Oracle Cloud is created.

Use Cases

Customers recommend Engagement Management, Knowledge Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Oracle CX Service.

Other use cases:

  • Customer Feedback Management
  • Communication Management
  • Contact List Management
  • Workflow Management
  • Customer Case Management
  • Social Media Management
  • Contract Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Oracle CX Service.

Other priorities:

  • Improve Internal Communications
  • Launch New Products
  • Improve Efficiency
  • Scale Best Practices
  • Grow Market Share
  • Increase Sales & Revenue
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Oracle CX Service Use-Cases and Business Priorities: Customer Satisfaction Data

Oracle CX Service works with different mediums / channels such as Phone Calls. and Chat.

Oracle CX Service's features include Ticketing, Feedback Surveys, Personalization, etc. and Oracle CX Service support capabilities include Chat Support, AI Powered, Phone Support, etc. also Oracle CX Service analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It makes it possible to share dynamic content, in addition to having a social media call center...." Peer review by John Petit, Chief of Operations, Klein Tools

Oracle CX Service, PhaseWare Tracker, Zendesk For Service, Genesys Live Chat, freshdesk, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Oracle CX Service

Top Industries

  • Information Technology and Services
  • Retail
  • Financial Services

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Oracle CX Service is popular in Information Technology And Services, Retail, and Financial Services and is widely used by Enterprise, Large Enterprise, and Mid Market.

Comprehensive Insights on Oracle CX Service Use Cases

What makes Oracle CX Service ideal for Engagement Management?

How does Oracle CX Service address your Knowledge Management Challenges?

How efficiently Does Oracle CX Service manage your Helpdesk Management?

Why is Oracle CX Service the best choice for Customer Feedback Management?

How does Oracle CX Service address your Communication Management Challenges?

39+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Oracle CX Service solved their Customer Experience Management needs. Cuspera uses 2018 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

Frequently Asked Questions(FAQ)

for Oracle CX Service

What is Oracle CX Service used for?

Oracle CX Service is a Customer Experience Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Knowledge Management and Helpdesk Management .

What are the top features of Oracle CX Service?

Ticketing, Feedback surveys and Personalization are some of the top features of Oracle CX Service.

Who uses Oracle CX Service?

Oracle CX Service is used by Information Technology And Services, Retail and Financial Services among other industries.

What are Oracle CX Service alternatives?

PhaseWare Tracker, Zendesk For Service, Genesys Live Chat and Freshdesk are popular alternatives for Oracle CX Service.

Where is Oracle CX Service located?

Oracle CX Service is headquartered at 500 Oracle Parkway Redwood Shores, CA 94065.
lightning

Peers used Oracle CX Service for engagement management and knowledge management

Oracle CX Service Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.82/5 ★

Read Reviews (18)
Analytics

4.68/5 ★

Read Reviews (85)
Custom Reports

3.84/5 ★

Read Reviews (194)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.82/5 ★

Read Reviews (18)
Analytics

4.68/5 ★

Read Reviews (85)
Custom Reports

3.84/5 ★

Read Reviews (194)

Software Failure Risk Guidance

?

for Oracle CX Service

Overall Risk Meter

Low Medium High

Top Failure Risks for Oracle CX Service

Oracle Corporation News

Nashville Metro Government Selects Oracle Fusion Cloud Applications to Support Growing Population and Fiscal Responsibility - Quantisnow

Nashville Metro Government chooses Oracle Fusion Cloud Applications to manage population growth and fiscal responsibility.

11/12/2024 - source

Essex NHS trusts to deploy Oracle Health EPR system - UKAuthority.com

Essex NHS trusts will use Oracle Health's EPR system.

11/12/2024 - source

Nashville Metro Government Selects Oracle Fusion Cloud Applications to Support Growing Population and Fiscal Responsibility - Oracle

Nashville Metro Government chooses Oracle Fusion Cloud Applications to manage its growing population and fiscal responsibilities.

11/12/2024 - source

Oracle Corporation Feeds

Oracle Sets the Date for its Second Quarter Fiscal Year 2025 Earnings Announcement

Oracle announced the date for its second quarter fiscal year 2025 earnings release.

01/12/2024 - source

Oracle Corporation Profile

Company Name

Oracle Corporation

Company Website

https://www.oracle.com/index.html

Year Founded

1977

HQ Location

500 Oracle Parkway Redwood Shores, CA 94065

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO