Oracle CX Service Overview
Oracle-cx-Service integrates web, social, and contact center experiences. A unified, cross-channel service solution in the Oracle Cloud is created.
Use Cases
Customers recommend Engagement Management, Knowledge Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Oracle CX Service.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Oracle CX Service.
Oracle CX Service Use-Cases and Business Priorities: Customer Satisfaction Data
Oracle CX Service works with different mediums / channels such as Phone Calls. and Chat.
Oracle CX Service's features include Ticketing, Feedback Surveys, Personalization, etc. and Oracle CX Service support capabilities include Chat Support, AI Powered, Phone Support, etc. also Oracle CX Service analytics capabilities include Analytics, and Custom Reports.
Reviews
"...We were able make mass updates easily before but now we have to engage the Pega Bot for making mass updates for Business Approvers, SME and Review Dates...." Peer review by Pratyush Sharma, Manager - Knowledge Management, Training & Quality at Ameriprise Financial, Ameriprise Financial Services, Inc.
Oracle CX Service, PhaseWare Tracker, Zendesk For Service, Genesys Live Chat, freshdesk, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Oracle CX Service
Top Industries
- Information Technology and Services
- Retail
- Financial Services
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Oracle CX Service is popular in Information Technology And Services, Retail, and Financial Services and is widely used by Enterprise, Large Enterprise, and Mid Market.
Comprehensive Insights on Oracle CX Service Use Cases
How does Oracle CX Service address your Engagement Management Challenges?
How does Oracle CX Service facilitate Knowledge Management?
What benefits does Oracle CX Service offer for Helpdesk Management?
What solutions does Oracle CX Service provide for Customer Feedback Management?
What benefits does Oracle CX Service offer for Communication Management?
39+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Oracle CX Service solved their Customer Experience Management needs. Cuspera uses 2018 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Frequently Asked Questions(FAQ)
for Oracle CX Service
What is Oracle CX Service used for?
What are the top features of Oracle CX Service?
Who uses Oracle CX Service?
What are Oracle CX Service alternatives?
Where is Oracle CX Service located?
Peers used Oracle CX Service for engagement management and knowledge management
Oracle CX Service Competitors
Oracle CX Service Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (18) |
| Analytics | Read Reviews (85) |
| Custom Reports | Read Reviews (194) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (18) |
| Analytics | Read Reviews (85) |
| Custom Reports | Read Reviews (194) |
Software Failure Risk Guidance
?for Oracle CX Service
Overall Risk Meter
Top Failure Risks for Oracle CX Service
Oracle Corporation News
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Vodafone Business IoT partners with Oracle to deliver global connectivity for Oracle's Enterprise Communications Platform.
Oracle : Vodafone Business IoT to Provide Global Connectivity for the Oracle Enterprise Communications Platform
Oracle partners with Vodafone Business IoT for global connectivity on the Oracle Enterprise Communications Platform.
Oracle Again Recognized as a Leader in the 2024 Gartner Magic Quadrant reports for Strategic Cloud Platform Services and Distributed Hybrid Infrastructure
Oracle Corporation is recognized as a leader in the 2024 Gartner Magic Quadrant for Strategic Cloud Platform Services and Distributed Hybrid Infrastructure.
Oracle Corporation Feeds
Oracle Sets the Date for its Second Quarter Fiscal Year 2025 Earnings Announcement
Oracle announced the date for its second quarter fiscal year 2025 earnings release.
Oracle Corporation Profile
HQ Location
500 Oracle Parkway Redwood Shores, CA 94065
Employees
10001+
Social
Financials
IPO
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