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Compare Oracle CX Sales vs Twilio

Comparison Summary

For Oracle CX Sales vs Twilio comparison, Our AI algorithm looked at 14167 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Oracle CX Sales and Twilio to solve their respective business needs.

Pros and cons of Oracle CX Sales and Twilio

Oracle CX Sales is more suited to businesses that require Engagement Management and Social Media Management with Channel Partners where as Twilio is focused towards Communication Management with Text SMS and Engagement Management .

Both Oracle CX Sales and Twilio are CRM and Customer Experience Management software, peers recommend Oracle CX Sales for sales document management and social media management where as Twilio is more known for conference call management and content management .

logo Oracle CX Sales

Focus area

Oracle CX Sales is better than Twilio for

Software Failure Risk

  • medium

logo Twilio

Focus area

Twilio is better than Oracle CX Sales for

Software Failure Risk

  • medium

About

Oracle CX Sales | Optimize Sales and Commerce Across All Channels

Twilio | APIs to create what you imagine, without compromise. APIs simple to use, powerful in production, and endlessly scalable

Age

1977

2008

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

67

112

Total Goals
(we found evidences for)

11

17

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


social media management

social media analytics


relationship management



sales document management

proposal & quote management

contract management



performance management



channel management



contact list management

creating contact list


touchpoint management


opportunity management


sales incentive management


generation of new leads




campaign management

campaign monitoring


workflow management


products & pricelist management


conversion management


helpdesk management


account management



competitive intelligence


communication management

sending & publishing communications

tracking & monitoring communications


lead qualification

lead qualification: demographic

lead qualification: technographic


training & onboarding


loyalty management

customise loyalty program


pipeline management


subscription management




knowledge management



lifetime value management



customer feedback management

measuring customer satisfaction



community building


sales call management



personalized marketing


business development



conference call management


content publishing




content management

content publishing


international marketing


create learning path


courses & assessment

create learning path


referral management


rating and review management


customer case management


revenue cycle management







follower management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Scale best practices

  • Improve stakeholder relations

  • Acquire customers

  • Grow market share

  • Improve internal communications

  • Improve efficiency

  • Improve ROI

  • Establish thought leadership

  • Launch new products

  • See 8 more
  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Enter new markets internationally or locally

  • Launch new products

  • Improve internal communications

  • Improve ROI

  • Increase sales & revenue

  • Grow market share

  • Build brand awareness

  • Improve efficiency

  • Improve visibility

  • Improve digital and social presence

  • Improve stakeholder relations

  • Establish thought leadership

  • Improve brand engagement

  • Manage risk

  • See 14 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • offline

  • e-mail

  • chat

  • Whatsapp

  • events

  • trade shows

  • mobile

  • website

  • video

  • social media

  • user generated content

  • blogs

  • on premises

  • promotions

  • Facebook

  • mobile app

  • Twitter

  • point of sale

  • review sites

  • Amazon

  • Instagram

  • games

  • causes and charity

  • omnichannel

  • Slack

  • LinkedIn

  • display advertisement

  • Netflix

  • print media

  • magazine

  • mass media

  • radio

  • newsletter

  • See 32 more
  • phone calls

  • text SMS

  • offline

  • e-mail

  • chat

  • Whatsapp

  • events

  • trade shows

  • mobile

  • website

  • video

  • social media

  • user generated content

  • blogs

  • on premises

  • promotions

  • Facebook

  • mobile app

  • Twitter

  • point of sale

  • review sites

  • Amazon

  • Instagram

  • games

  • causes and charity

  • omnichannel

  • Slack

  • LinkedIn

  • display advertisement

  • Netflix

  • print media

  • magazine

  • mass media

  • radio

  • newsletter

  • See 32 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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high

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Business Setting