Twilio Overview
Twilio enables global customer connections via preferred channels with powerful communication APIs. Integration for SMS, WhatsApp, voice, and email solutions is quick and efficient.
Use Cases
Customers recommend Communication Management, Engagement Management, Sales Call Management, as the business use cases that they have been most satisfied with while using Twilio.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Twilio.
Twilio Use-Cases and Business Priorities: Customer Satisfaction Data
Twilio works with different mediums / channels such as Text SMS. Phone Calls. E-Mail etc.
Twilio's features include Alerts: Popups & Notifications, Recording, Bot, etc. and Twilio support capabilities include AI Powered, Email Support, Phone Support, etc. also Twilio analytics capabilities include Analytics, and Custom Reports.
Reviews
"We don't want our guests to remember a family vacation for that one thing that went wrong. We want to help guests make great memories, so our platform solves any need that might arise either before, during, or after their trip— especially making sur...e they have a smooth booking experience." - G Scott
Twilio, Genesys Cloud, Tenfold, Oracle Advertising and Customer Experience (CX), Ushur, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Twilio
Top Industries
- Hospitality
- Pharmaceuticals
- Financial Services
Popular in
- Small Business
- Enterprise
- Mid Market
Twilio is popular in Hospitality, Pharmaceuticals, and Financial Services and is widely used by Small Business, Enterprise, and Mid Market.
Comprehensive Insights on Twilio Use Cases
Why is Twilio the best choice for Communication Management?
How can Twilio enhance your Engagement Management process?
Why is Twilio the best choice for Sales Call Management?
What benefits does Twilio offer for Helpdesk Management?
Why is Twilio the best choice for Conference Call Management?
67+ more Business Use Cases
79 buyers and buying teams have used Cuspera to assess how well Twilio solved their Customer Experience Management needs. Cuspera uses 12627 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We don't want our guests to remember a family vacation for that one thing that went wrong. We want to help guests make great memories, so our platform solves any need that might arise either before, during, or after their trip— especially making sure they have a smooth booking experience. Testimonial By G Scott |
|
On a Friday night—the biggest night for pizza– we can actually sleep well knowing that, with Twilio, everything is handled and our customer support team members will be fine. Testimonial By Boban Ljubinoski |
|
It’s a no brainer to use Twilio... having Twilio as the backend for our authentication just allows us to keep growing without any concern. Testimonial By Suhas Joshi |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
G Scott Director of Marketing Analytics Vacasa |
We don't want our guests to remember a family vacation for that one thing that went wrong. We want to help guests make great memories, so our platform solves any need that might arise either before, during, or after their trip— especially making sure they have a smooth booking experience. Testimonial By G Scott |
|
Boban Ljubinoski Sr. Product Manager Slice |
On a Friday night—the biggest night for pizza– we can actually sleep well knowing that, with Twilio, everything is handled and our customer support team members will be fine. Testimonial By Boban Ljubinoski |
|
Suhas Joshi Manager Stripe |
It’s a no brainer to use Twilio... having Twilio as the backend for our authentication just allows us to keep growing without any concern. Testimonial By Suhas Joshi |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Pharmaceuticals
|
Pharmaceuticals |
Case Study AllerganRead More |
Retail
|
Retail |
Case Study Marks & SpencerRead More |
|
Publishing
|
Publishing |
Case Study StripeRead More |
Video
Twilio Customer Engagement Platform for the Retail Industry - 2023
Frequently Asked Questions(FAQ)
for Twilio
What is Twilio?
Twilio is a cloud communication platform that powers the future of business communications enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. It helps to enter new markets, scale best practices, and acquire customers.
Twilio unites communications and strengthens customer relationships across the business from marketing and sales to customer service and operations using its web service APIs. Twilio deeply understand customers, and solve problems from their perspective and earns trust through every interaction unleashing human potential both inside and outside the company providing key success.
Twilio features include converting text to speech and play audio, record calls and store them, create conferences, API queueing, call queues, convert speech to text, status callbacks and logs, programmable contact center platform, customizable UI, attribute-based routing and plenty more.
What is Twilio used for?
What are the top features of Twilio?
Who uses Twilio?
What are Twilio alternatives?
Where is Twilio located?
Peers used Twilio for communication management and engagement management
Twilio Competitors
Twilio Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (166) |
| Analytics | Read Reviews (303) |
| Custom Reports | Read Reviews (721) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (166) |
| Analytics | Read Reviews (303) |
| Custom Reports | Read Reviews (721) |
Twilio Integrations
Twilio integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Twilio
Software Failure Risk Guidance
?for Twilio
Overall Risk Meter
Top Failure Risks for Twilio
Twilio Inc. News
Twilio (TWLO) and OpenAI Partnership: Revolutionizing Customer Engagement with AI
Twilio and OpenAI have partnered to enhance customer engagement using AI technology, as reported by Insider Monkey.
Twilio Inc. (TWLO) Unveils Linked Audiences for Amazon Redshift, Empowering Marketers with No-Code Customer Targeting - Insider Monkey
Twilio Inc. introduces Linked Audiences for Amazon Redshift, allowing marketers to target customers without coding.
Twilio Segment Extends Its Linked Audiences Capability Across Amazon Redshift - CX Today
Twilio Segment has expanded its Linked Audiences feature to work with Amazon Redshift, enhancing data capabilities for users.
Twilio Inc. Feeds
Twilios CEO is the companys former CFO. Heres what prepared him for the top job - Fortune
Twilio's CEO, previously the CFO, discusses his preparation for leading the company.
5 Interesting Learnings from Twilio at $4.5 Billion in ARR - SaaStr
Twilio has reached $4.5 billion in annual recurring revenue, sharing insights on their growth and business strategies.
Twilio to Announce Third Quarter 2024 Results on October 30, 2024 - Yahoo Finance
Twilio will share its financial results for the third quarter of 2024 on October 30, 2024.
Twilio Inc. Profile
HQ Location
375 Beale Street, Suite 300, San Francisco, CA 94105
Employees
1001-5000
Social
Financials
IPO
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