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Compare Packback vs Salesforce Community Cloud

Comparison Summary

For Packback vs Salesforce Community Cloud comparison, Our AI algorithm looked at 1558 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Packback and Salesforce Community Cloud to solve their respective business needs.

Pros and cons of Packback and Salesforce Community Cloud

Packback is more suited to businesses that require Engagement Management and Coaching with E-Mail where as Salesforce Community Cloud is focused towards Engagement Management with User Generated Content and Collaboration with Mobile .

Both Packback and Salesforce Community Cloud are Community Management software, peers recommend Packback for coaching where as Salesforce Community Cloud is more known for collaboration .

logo Packback

Focus area

Packback is better than Salesforce Community Cloud for

Software Failure Risk

  • medium

logo Salesforce Community Cloud

Focus area

Salesforce Community Cloud is better than Packback for

Software Failure Risk

  • low

About

Packback is an AI-supported online discussion platform

Online Community Software - Salesforce.com

Age

1999

Financials

SERIES B

IPO

Business Need

Total Processes
(we found evidences for)

27

50

Total Goals
(we found evidences for)

4

11

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up



communication management

sending & publishing communications


social media management

engaging on social media


sales document management

proposal & quote management


courses & assessment

create learning path


sales review & feedback


training & onboarding


community building



content management

content publishing


lead qualification

lead qualification: technographic


customer feedback management


contact list management


knowledge management



customer case management



workflow management


helpdesk management



relationship management


conversion management


loyalty management



opportunity management


competitive intelligence


rating and review management





Top Goals

Goals Achieved

  • Scale best practices

  • Improve internal communications

  • Increase sales & revenue

  • Improve digital and social presence

  • See 1 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve stakeholder relations

  • Scale best practices

  • Build brand awareness

  • Increase sales & revenue

  • Improve brand engagement

  • Improve efficiency

  • Enter new markets internationally or locally

  • Launch new products

  • See 8 more

Top Channels

Channels Used

  • mobile

  • website

  • blogs

  • user generated content

  • video

  • e-mail

  • phone calls

  • mobile app

  • chat

  • offline

  • on premises

  • social media

  • display advertisement

  • Twitter

  • channel partners

  • point of sale

  • See 13 more
  • mobile

  • website

  • blogs

  • user generated content

  • video

  • e-mail

  • phone calls

  • mobile app

  • chat

  • offline

  • on premises

  • social media

  • display advertisement

  • Twitter

  • channel partners

  • point of sale

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting