Comparison Summary
This comparison report of Packback vs. Salesforce Community Cloud is based on a specific set of business needs and context. The comparison uses 1558 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Packback and Salesforce Community Cloud
Packback, Salesforce Community Cloud, Discourse, Zapnito, etc., belong to a category of solutions that help Community Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Packback covers Engagement Management, Coaching with E-Mail, Communication Management with E-Mail, Social Media Management with Promotions, etc.
Salesforce Community Cloud focuses on Engagement Management with User Generated Content, Collaboration with Mobile, Knowledge Management with User Generated Content, Community Building with Mobile, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Community Cloud
Focus area
Salesforce Community Cloud is better than Packback for
Software Failure Risk
About
Packback is an AI-supported online discussion platform
Online Community Software - Salesforce.com
Age
1999
Financials
SERIES B
IPO
Business Need
Total Processes
(we found evidences for)
27
50
Total Goals
(we found evidences for)
4
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Improve internal communications
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Increase sales & revenue
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Improve digital and social presence
- See 1 more
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Improve stakeholder relations
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Scale best practices
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Build brand awareness
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Increase sales & revenue
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Improve brand engagement
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Improve efficiency
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Enter new markets internationally or locally
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Launch new products
- See 8 more
Top Channels
Channels Used
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mobile
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website
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blogs
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user generated content
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video
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e-mail
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phone calls
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mobile app
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chat
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offline
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on premises
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social media
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display advertisement
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Twitter
-
channel partners
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point of sale
- See 13 more
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mobile
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website
-
blogs
-
user generated content
-
video
-
e-mail
-
phone calls
-
mobile app
-
chat
-
offline
-
on premises
-
social media
-
display advertisement
-
Twitter
-
channel partners
-
point of sale
- See 13 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
