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Compare Pega Customer Engagement Suite vs BoldTrail

Failure Risk Guidance Security Report ?

Failure Risk for Pega Customer Engagement Suite medium Failure Risk for BoldTrail medium
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Comparison Summary

For Pega Customer Engagement Suite vs BoldTrail comparison, Our AI algorithm looked at 2454 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Pega Customer Engagement Suite and BoldTrail to solve their respective business needs.

Pros and cons of Pega Customer Engagement Suite and BoldTrail

Pega Customer Engagement Suite is more suited to businesses that require Engagement Management and Helpdesk Management with Phone Calls where as BoldTrail is focused towards Generation Of New Leads with Website and Engagement Management .

logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

logo BoldTrail

Focus area

BoldTrail is better than Pega Customer Engagement Suite for

Software Failure Risk

  • medium

About

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

Real estate platform with next-gen solution for modern brokerages and enterprises

Age

2017

Financials

IPO

M&A

Business Need

Total Processes
(we found evidences for)

23

69

Total Goals
(we found evidences for)

8

9

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (50)

Read Reviews (154)

engaging and following up

Read Reviews (21)

Read Reviews (148)

helpdesk management

Read Reviews (10)

Read Reviews (19)

communication management

Read Reviews (9)

Read Reviews (42)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (9)

workflow management

Read Reviews (6)

Read Reviews (4)

customer case management

Read Reviews (5)

Read Reviews (0)

loyalty management

Read Reviews (4)

Read Reviews (0)

identify target customers

Read Reviews (3)

Read Reviews (0)

customer feedback management

Read Reviews (4)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (9)

personalized marketing

Read Reviews (2)

Read Reviews (1)

relationship management

Read Reviews (1)

Read Reviews (7)

training & onboarding

Read Reviews (1)

Read Reviews (8)

generation of new leads

Read Reviews (0)

Read Reviews (209)

contact list management

Read Reviews (0)

Read Reviews (49)

scheduling post to social media

Read Reviews (0)

Read Reviews (15)

social media analytics

Read Reviews (0)

Read Reviews (10)

engaging on social media

Read Reviews (0)

Read Reviews (8)

social media management

Read Reviews (0)

Read Reviews (35)

scheduling post to social media

Read Reviews (0)

Read Reviews (15)

social media analytics

Read Reviews (0)

Read Reviews (10)

engaging on social media

Read Reviews (0)

Read Reviews (8)

contract management

Read Reviews (0)

Read Reviews (7)

proposal & quote management

Read Reviews (0)

Read Reviews (4)

sales document management

Read Reviews (0)

Read Reviews (13)

contract management

Read Reviews (0)

Read Reviews (7)

proposal & quote management

Read Reviews (0)

Read Reviews (4)

conversion management

Read Reviews (0)

Read Reviews (11)

content sharing

Read Reviews (0)

Read Reviews (8)

content management

Read Reviews (0)

Read Reviews (9)

content sharing

Read Reviews (0)

Read Reviews (8)

social media marketing

Read Reviews (0)

Read Reviews (8)

lead qualification: technographic

Read Reviews (0)

Read Reviews (7)

lead qualification

Read Reviews (0)

Read Reviews (8)

lead qualification: technographic

Read Reviews (0)

Read Reviews (7)

promotion management

Read Reviews (0)

Read Reviews (3)

sales call management

Read Reviews (0)

Read Reviews (2)

distribution management

Read Reviews (0)

Read Reviews (2)

discount management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

  • Acquire customers

  • Enhance customer relationships

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Scale best practices

  • Launch new products

  • Build brand awareness

  • Improve digital and social presence

  • See 6 more

Top Channels

Channels Used

  • website

  • social media

  • e-mail

  • phone calls

  • Facebook

  • video

  • text SMS

  • user generated content

  • blogs

  • offline

  • mobile

  • promotions

  • on premises

  • point of sale

  • mobile app

  • Instagram

  • Facebook at work

  • events

  • trade shows

  • See 16 more

  • website

  • social media

  • e-mail

  • phone calls

  • Facebook

  • video

  • text SMS

  • user generated content

  • blogs

  • offline

  • mobile

  • promotions

  • on premises

  • point of sale

  • mobile app

  • Instagram

  • Facebook at work

  • events

  • trade shows

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting