Comparison Summary
This comparison report of Pega Customer Engagement Suite vs. Bonterra Case Management Software is based on a specific set of business needs and context. The comparison uses 744 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Pega Customer Engagement Suite and Bonterra Case Management Software
Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
Bonterra Case Management Software focuses on Customer Case Management with Offline, Social Media Management with Website, Workflow Management, Generation Of New Leads, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
Simplified Data Management and Reporting
Age
2017
Financials
IPO
SERIES B
Business Need
Total Processes
(we found evidences for)
23
18
Total Goals
(we found evidences for)
8
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve visibility
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Increase customer life time value
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Acquire customers
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Launch new products
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Improve ROI
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Manage risk
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Scale best practices
- See 5 more
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Acquire customers
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Scale best practices
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Enhance customer relationships
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Increase sales & revenue
- See 1 more
Top Channels
Channels Used
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offline
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website
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causes and charity
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point of sale
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social media
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mobile
- See 3 more
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offline
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website
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causes and charity
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point of sale
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social media
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mobile
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
