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Compare Pega Customer Engagement Suite vs Bonterra Case Management Software

Failure Risk Guidance Security Report ?

Failure Risk for Pega Customer Engagement Suite medium Failure Risk for Bonterra Case Management Software medium
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Comparison Summary

For Pega Customer Engagement Suite vs Bonterra Case Management Software comparison, Our AI algorithm looked at 744 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Pega Customer Engagement Suite and Bonterra Case Management Software to solve their respective business needs.

Pros and cons of Pega Customer Engagement Suite and Bonterra Case Management Software

Pega Customer Engagement Suite is more suited to businesses that require Engagement Management and Helpdesk Management with Phone Calls where as Bonterra Case Management Software is focused towards Customer Case Management with Offline and Social Media Management with Website .

logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

logo Bonterra Case Management Software

Focus area

Software Failure Risk

  • medium

About

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

Simplified Data Management and Reporting

Age

2017

Financials

IPO

SERIES B

Business Need

Total Processes
(we found evidences for)

23

18

Total Goals
(we found evidences for)

8

4

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (50)

Read Reviews (2)

engaging and following up

Read Reviews (21)

Read Reviews (2)

helpdesk management

Read Reviews (10)

Read Reviews (0)

communication management

Read Reviews (9)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (6)

Read Reviews (2)

customer case management

Read Reviews (5)

Read Reviews (8)

loyalty management

Read Reviews (4)

Read Reviews (0)

identify target customers

Read Reviews (3)

Read Reviews (0)

customer feedback management

Read Reviews (4)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (0)

personalized marketing

Read Reviews (2)

Read Reviews (0)

social media analytics

Read Reviews (0)

Read Reviews (6)

social media management

Read Reviews (0)

Read Reviews (7)

social media analytics

Read Reviews (0)

Read Reviews (6)

sales document management

Read Reviews (0)

Read Reviews (3)

generation of new leads

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

  • Acquire customers

  • Scale best practices

  • Enhance customer relationships

  • Increase sales & revenue

  • See 1 more

Top Channels

Channels Used

  • offline

  • website

  • causes and charity

  • point of sale

  • social media

  • mobile

  • See 3 more

  • offline

  • website

  • causes and charity

  • point of sale

  • social media

  • mobile

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting