Comparison Summary
This comparison report of Pega Customer Engagement Suite vs. CINC is based on a specific set of business needs and context. The comparison uses 967 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Pega Customer Engagement Suite and CINC
Pega Customer Engagement Suite, and CINC belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
CINC focuses on Generation Of New Leads, Engagement Management, Advertisement with Social Media, Lead Nurturing with E-Mail, etc.
"With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution. " - Gino Cavallaro
"The reminders are very detailed and specific for each agent to leverage with their leads. " - Connie Carlson
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
Real Estate Lead Generation and CRM Platform to nurture clients and monitor their business
Age
2017
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
23
43
Total Goals
(we found evidences for)
8
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve visibility
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Increase customer life time value
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Acquire customers
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Launch new products
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Improve ROI
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Manage risk
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Scale best practices
- See 5 more
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Improve ROI
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Scale best practices
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Enter new markets internationally or locally
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Acquire customers
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Launch new products
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Enhance customer relationships
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Grow market share
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Improve digital and social presence
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Improve consistency
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Increase sales & revenue
- See 7 more
Top Channels
Channels Used
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e-mail
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phone calls
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social media
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website
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Facebook
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text SMS
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mobile
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video
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mobile app
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offline
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Instagram
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games
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chat
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events
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trade shows
- See 12 more
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e-mail
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phone calls
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social media
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website
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Facebook
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text SMS
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mobile
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video
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mobile app
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offline
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Instagram
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games
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chat
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events
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trade shows
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
