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Pega Customer Engagement Suite vs CINC: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Pega Customer Engagement Suite medium Failure Risk for CINC medium
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Comparison Summary

This comparison report of Pega Customer Engagement Suite vs. CINC is based on a specific set of business needs and context. The comparison uses 967 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Pega Customer Engagement Suite and CINC

Pega Customer Engagement Suite, and CINC belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

CINC focuses on Generation Of New Leads, Engagement Management, Advertisement with Social Media, Lead Nurturing with E-Mail, etc.

"The concept of develop once, use many is a reality for us. And a major contributor to our success has been our ability to leverage the power of Pega's low-code automation platform. " - Andy Ryan

"The CINC Agent empowers my agents to access critical lead data in the field. " - Nick Waldner

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

logo CINC

Focus area

CINC is better than Pega Customer Engagement Suite for

Software Failure Risk

  • medium

About

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

Real Estate Lead Generation and CRM Platform to nurture clients and monitor their business

Age

2017

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

23

43

Total Goals
(we found evidences for)

8

10

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (50)

Read Reviews (37)

engaging and following up

Read Reviews (21)

Read Reviews (37)

helpdesk management

Read Reviews (10)

Read Reviews (2)

communication management

Read Reviews (9)

Read Reviews (6)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (1)

workflow management

Read Reviews (6)

Read Reviews (5)

customer case management

Read Reviews (5)

Read Reviews (0)

loyalty management

Read Reviews (4)

Read Reviews (0)

identify target customers

Read Reviews (3)

Read Reviews (0)

customer feedback management

Read Reviews (4)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (1)

personalized marketing

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (1)

Read Reviews (2)

relationship management

Read Reviews (1)

Read Reviews (7)

training & onboarding

Read Reviews (1)

Read Reviews (2)

generation of new leads

Read Reviews (0)

Read Reviews (62)

conversion management

Read Reviews (0)

Read Reviews (15)

contact list management

Read Reviews (0)

Read Reviews (13)

lead qualification

Read Reviews (0)

Read Reviews (4)

follower management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

  • Improve ROI

  • Scale best practices

  • Enter new markets internationally or locally

  • Acquire customers

  • Launch new products

  • Enhance customer relationships

  • Grow market share

  • Improve digital and social presence

  • Improve consistency

  • Increase sales & revenue

  • See 7 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • social media

  • website

  • Facebook

  • text SMS

  • mobile

  • video

  • mobile app

  • offline

  • Instagram

  • games

  • chat

  • events

  • trade shows

  • See 12 more

  • e-mail

  • phone calls

  • social media

  • website

  • Facebook

  • text SMS

  • mobile

  • video

  • mobile app

  • offline

  • Instagram

  • games

  • chat

  • events

  • trade shows

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting