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Pega Customer Engagement Suite vs DonorPerfect Fundraising Software: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Pega Customer Engagement Suite vs. DonorPerfect Fundraising Software is based on a specific set of business needs and context. The comparison uses 3619 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Pega Customer Engagement Suite and DonorPerfect Fundraising Software

Pega Customer Engagement Suite, and DonorPerfect Fundraising Software belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

DonorPerfect Fundraising Software focuses on Helpdesk Management with Phone Calls, Contact List Management with E-Mail, Communication Management with E-Mail, Engagement Management with E-Mail, etc.

"With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone. " - Dr. Esra Taylor

"Our campus organizations throughout the world use DonorPerfect. Sites both large or small have found the system fast, flexible and truly easy to use. " - Melissa Miller

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

logo DonorPerfect Fundraising Software

Focus area

DonorPerfect Fundraising Software is better than Pega Customer Engagement Suite for

Software Failure Risk

  • medium

About

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

Fundraising Management Activities in DonorPerfect

Age

2017

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

23

41

Total Goals
(we found evidences for)

8

4

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up



communication management

tracking & monitoring communications


workflow management


customer case management


loyalty management

identify target customers


customer feedback management

measuring customer satisfaction



campaign management


personalized marketing



rating and review management



training & onboarding


creating contact list




contact list management

creating contact list


knowledge management


social media analytics


social media management

social media analytics


revenue cycle management



generation of new leads


conference call management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more
  • Scale best practices

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • See 1 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • causes and charity

  • video

  • chat

  • user generated content

  • blogs

  • mobile

  • website

  • promotions

  • events

  • trade shows

  • social media

  • on premises

  • See 12 more
  • e-mail

  • phone calls

  • offline

  • causes and charity

  • video

  • chat

  • user generated content

  • blogs

  • mobile

  • website

  • promotions

  • events

  • trade shows

  • social media

  • on premises

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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Business Setting