Comparison Summary
This comparison report of Pega Customer Engagement Suite vs. Giveffect is based on a specific set of business needs and context. The comparison uses 921 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Pega Customer Engagement Suite and Giveffect
Pega Customer Engagement Suite, and Giveffect belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
Giveffect focuses on Helpdesk Management with Offline, Relationship Management with Offline, Engagement Management with Offline, Campaign Management with E-Mail, etc.
"Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal. " - Marcelo Claure
"One thing I'd like to mention, is so intuitive. We don't needs lots of training to figure out how to use the system. " - Giveffect Stephanie Shelton
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
All-In-One Nonprofit Software
Age
2017
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
23
39
Total Goals
(we found evidences for)
8
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve visibility
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Increase customer life time value
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Acquire customers
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Launch new products
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Improve ROI
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Manage risk
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Scale best practices
- See 5 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve digital and social presence
- See 1 more
Top Channels
Channels Used
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e-mail
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offline
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causes and charity
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website
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chat
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newsletter
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mobile
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phone calls
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mobile app
- See 6 more
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e-mail
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offline
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causes and charity
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website
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chat
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newsletter
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mobile
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phone calls
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mobile app
- See 6 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
