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Pega Customer Engagement Suite vs Giveffect: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Pega Customer Engagement Suite medium Failure Risk for Giveffect low
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Comparison Summary

This comparison report of Pega Customer Engagement Suite vs. Giveffect is based on a specific set of business needs and context. The comparison uses 921 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Pega Customer Engagement Suite and Giveffect

Pega Customer Engagement Suite, and Giveffect belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

Giveffect focuses on Helpdesk Management with Offline, Relationship Management with Offline, Engagement Management with Offline, Campaign Management with E-Mail, etc.

"With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone. " - Dr. Esra Taylor

"As we transition from our last donor database to Giveffect, it is very refreshing to know there is help just a click away when we get stuck. Compared to our last database, the potential this system has is far superior and I'm excited to explore and ...learn of all the options it has to offer. The on-line chat service to help navigate through the system is outstanding. Being one of those who is not technologically savvy, the tutorials and online help have made this transition super easy. I am so thrilled to have been a part of this transition with Giveffect right there ready to help. " - Deanna Deering

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

logo Giveffect

Focus area

Software Failure Risk

  • low

About

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

All-In-One Nonprofit Software

Age

2017

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

23

39

Total Goals
(we found evidences for)

8

4

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (50)

Read Reviews (15)

engaging and following up

Read Reviews (21)

Read Reviews (15)

helpdesk management

Read Reviews (10)

Read Reviews (33)

communication management

Read Reviews (9)

Read Reviews (5)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (6)

Read Reviews (7)

customer case management

Read Reviews (5)

Read Reviews (0)

loyalty management

Read Reviews (4)

Read Reviews (1)

identify target customers

Read Reviews (3)

Read Reviews (0)

customer feedback management

Read Reviews (4)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (14)

personalized marketing

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (1)

Read Reviews (16)

training & onboarding

Read Reviews (1)

Read Reviews (3)

social media analytics

Read Reviews (0)

Read Reviews (13)

social media management

Read Reviews (0)

Read Reviews (13)

social media analytics

Read Reviews (0)

Read Reviews (13)

membership management

Read Reviews (0)

Read Reviews (5)

creating contact list

Read Reviews (0)

Read Reviews (2)

contact list management

Read Reviews (0)

Read Reviews (4)

creating contact list

Read Reviews (0)

Read Reviews (2)

sales document management

Read Reviews (0)

Read Reviews (2)

referral management

Read Reviews (0)

Read Reviews (2)

performance management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve digital and social presence

  • See 1 more

Top Channels

Channels Used

  • e-mail

  • offline

  • causes and charity

  • website

  • chat

  • newsletter

  • mobile

  • phone calls

  • mobile app

  • See 6 more

  • e-mail

  • offline

  • causes and charity

  • website

  • chat

  • newsletter

  • mobile

  • phone calls

  • mobile app

  • See 6 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting