Comparison Summary
This comparison report of Pega Customer Engagement Suite vs. IXACT Contact is based on a specific set of business needs and context. The comparison uses 1243 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Pega Customer Engagement Suite and IXACT Contact
Pega Customer Engagement Suite, and IXACT Contact belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
IXACT Contact focuses on Contact List Management with Website, Communication Management with E-Mail, Drip Marketing with E-Mail, Capturing Leads with Website, etc.
"With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution. " - Gino Cavallaro
"Within 6 months of starting IXACT Contact I reconnected with 11 past clients and received three more referrals. To date I have made over $20k worth of commission and I have two lease listing appointments in the next two weeks. The ROI on IXACT Conta...ct is simply Fabulous! " - Faith Floyd
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
IXACT Contact
Focus area
IXACT Contact is better than Pega Customer Engagement Suite for
Software Failure Risk
About
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
Real Estate CRM & Marketing Automation System to win more business
Age
2017
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
23
54
Total Goals
(we found evidences for)
8
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve visibility
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Increase customer life time value
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Acquire customers
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Launch new products
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Improve ROI
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Manage risk
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Scale best practices
- See 5 more
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Acquire customers
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Enhance customer relationships
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Improve digital and social presence
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Improve ROI
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Increase sales & revenue
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Grow market share
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Scale best practices
- See 4 more
Top Channels
Channels Used
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e-mail
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social media
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newsletter
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website
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phone calls
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user generated content
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blogs
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Facebook
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text SMS
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mobile
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offline
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video
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point of sale
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on premises
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chat
- See 12 more
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e-mail
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social media
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newsletter
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website
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phone calls
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user generated content
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blogs
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Facebook
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text SMS
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mobile
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offline
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video
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point of sale
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on premises
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chat
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
