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Pega Customer Engagement Suite vs IXACT Contact: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Pega Customer Engagement Suite medium Failure Risk for IXACT Contact low
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Comparison Summary

This comparison report of Pega Customer Engagement Suite vs. IXACT Contact is based on a specific set of business needs and context. The comparison uses 1243 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Pega Customer Engagement Suite and IXACT Contact

Pega Customer Engagement Suite, and IXACT Contact belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

IXACT Contact focuses on Contact List Management with Website, Communication Management with E-Mail, Drip Marketing with E-Mail, Capturing Leads with Website, etc.

"Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal. " - Marcelo Claure

"When we discovered IXACT Contact and its unique Rookie REALTOR Program, we thought this was a perfect added value solution for our members. We encourage all our members to check out this incredible CRM and marketing automation solution. CRM is a cor...nerstone for success in real estate sales, and IXACT Contact is one of the best! " - Facio Palomino

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

logo IXACT Contact

Focus area

IXACT Contact is better than Pega Customer Engagement Suite for

Software Failure Risk

  • low

About

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

Real Estate CRM & Marketing Automation System to win more business

Age

2017

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

23

54

Total Goals
(we found evidences for)

8

7

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (50)

Read Reviews (21)

engaging and following up

Read Reviews (21)

Read Reviews (20)

helpdesk management

Read Reviews (10)

Read Reviews (7)

communication management

Read Reviews (9)

Read Reviews (42)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (9)

workflow management

Read Reviews (6)

Read Reviews (0)

customer case management

Read Reviews (5)

Read Reviews (0)

loyalty management

Read Reviews (4)

Read Reviews (0)

identify target customers

Read Reviews (3)

Read Reviews (0)

customer feedback management

Read Reviews (4)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (26)

personalized marketing

Read Reviews (2)

Read Reviews (0)

creating contact list

Read Reviews (0)

Read Reviews (11)

contact list management

Read Reviews (0)

Read Reviews (79)

creating contact list

Read Reviews (0)

Read Reviews (11)

generation of new leads

Read Reviews (0)

Read Reviews (24)

engaging on social media

Read Reviews (0)

Read Reviews (6)

scheduling post to social media

Read Reviews (0)

Read Reviews (5)

managing social media account

Read Reviews (0)

Read Reviews (2)

social media management

Read Reviews (0)

Read Reviews (16)

engaging on social media

Read Reviews (0)

Read Reviews (6)

scheduling post to social media

Read Reviews (0)

Read Reviews (5)

managing social media account

Read Reviews (0)

Read Reviews (2)

calendar management

Read Reviews (0)

Read Reviews (9)

conversion management

Read Reviews (0)

Read Reviews (9)

content publishing

Read Reviews (0)

Read Reviews (2)

searching for content

Read Reviews (0)

Read Reviews (2)

content management

Read Reviews (0)

Read Reviews (9)

content publishing

Read Reviews (0)

Read Reviews (2)

searching for content

Read Reviews (0)

Read Reviews (2)

contract management

Read Reviews (0)

Read Reviews (4)

sales document management

Read Reviews (0)

Read Reviews (7)

contract management

Read Reviews (0)

Read Reviews (4)

pipeline management

Read Reviews (0)

Read Reviews (5)

social media marketing

Read Reviews (0)

Read Reviews (4)

lead qualification

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

  • Acquire customers

  • Enhance customer relationships

  • Improve digital and social presence

  • Improve ROI

  • Increase sales & revenue

  • Grow market share

  • Scale best practices

  • See 4 more

Top Channels

Channels Used

  • e-mail

  • social media

  • newsletter

  • website

  • phone calls

  • user generated content

  • blogs

  • Facebook

  • text SMS

  • mobile

  • offline

  • video

  • point of sale

  • on premises

  • chat

  • See 12 more

  • e-mail

  • social media

  • newsletter

  • website

  • phone calls

  • user generated content

  • blogs

  • Facebook

  • text SMS

  • mobile

  • offline

  • video

  • point of sale

  • on premises

  • chat

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting