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Pega Customer Engagement Suite vs Kreato CRM: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Pega Customer Engagement Suite vs. Kreato CRM is based on a specific set of business needs and context. The comparison uses 549 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Pega Customer Engagement Suite and Kreato CRM

Pega Customer Engagement Suite, and Kreato CRM belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

Kreato CRM focuses on Engagement Management with E-Mail, Sales Call Management with Phone Calls, Capturing Leads with Website, Generation Of New Leads with Website, etc.

"With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution. " - Gino Cavallaro

"We have found Kreato extremely helpful and adaptive. The interface is quite flexible and easy to be customized. Kreato has really helped our team to be productive and proactive. I strongly recommend Kreato CRM. " - Abishek Jain

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

logo Kreato CRM

Focus area

Kreato CRM is better than Pega Customer Engagement Suite for

Software Failure Risk

  • medium

About

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

Kreato CRM | AI and Automation powered Sales CRM software

Age

2017

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

23

17

Total Goals
(we found evidences for)

8

6

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


helpdesk management


communication management

tracking & monitoring communications


workflow management


customer case management


loyalty management

identify target customers


customer feedback management

measuring customer satisfaction



campaign management


personalized marketing



sales call management



generation of new leads


pipeline management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more
  • Increase sales & revenue

  • Improve efficiency

  • Grow market share

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • See 3 more

Top Channels

Channels Used

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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No Data

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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Business Setting