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Pega Customer Engagement Suite vs Salsa CRM: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Pega Customer Engagement Suite medium Failure Risk for Salsa CRM medium
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Comparison Summary

This comparison report of Pega Customer Engagement Suite vs. Salsa CRM is based on a specific set of business needs and context. The comparison uses 3079 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Pega Customer Engagement Suite and Salsa CRM

Pega Customer Engagement Suite, and Salsa CRM belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

Salsa CRM focuses on Helpdesk Management with Offline, Engagement Management with Offline, Communication Management with E-Mail, Training & Onboarding with Video, etc.

"With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution. " - Gino Cavallaro

"We have been using Salsa for number of years to communicate our collections, our need for volunteers to help us prep and load bikes as well as to communicate our accomplishments. " - Keith Oberg

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Pega Customer Engagement Suite

Focus area

Pega Customer Engagement Suite is better than Salsa CRM for

Software Failure Risk

  • medium

logo Salsa CRM

Focus area

Salsa CRM is better than Pega Customer Engagement Suite for

Software Failure Risk

  • medium

About

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

Donor Management and Fundraising CRM

Age

2017

Financials

IPO

M&A

Business Need

Total Processes
(we found evidences for)

23

49

Total Goals
(we found evidences for)

8

7

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (50)

Read Reviews (149)

engaging and following up

Read Reviews (21)

Read Reviews (146)

helpdesk management

Read Reviews (10)

Read Reviews (128)

communication management

Read Reviews (9)

Read Reviews (63)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (25)

workflow management

Read Reviews (6)

Read Reviews (3)

customer case management

Read Reviews (5)

Read Reviews (0)

loyalty management

Read Reviews (4)

Read Reviews (0)

identify target customers

Read Reviews (3)

Read Reviews (0)

customer feedback management

Read Reviews (4)

Read Reviews (5)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (6)

personalized marketing

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (1)

Read Reviews (26)

training & onboarding

Read Reviews (1)

Read Reviews (41)

competitive intelligence

Read Reviews (0)

Read Reviews (8)

scheduling post to social media

Read Reviews (0)

Read Reviews (15)

engaging on social media

Read Reviews (0)

Read Reviews (10)

social media analytics

Read Reviews (0)

Read Reviews (4)

social media management

Read Reviews (0)

Read Reviews (31)

scheduling post to social media

Read Reviews (0)

Read Reviews (15)

engaging on social media

Read Reviews (0)

Read Reviews (10)

social media analytics

Read Reviews (0)

Read Reviews (4)

contact list management

Read Reviews (0)

Read Reviews (8)

content sharing

Read Reviews (0)

Read Reviews (6)

content management

Read Reviews (0)

Read Reviews (6)

content sharing

Read Reviews (0)

Read Reviews (6)

proposal & quote management

Read Reviews (0)

Read Reviews (3)

sales document management

Read Reviews (0)

Read Reviews (5)

proposal & quote management

Read Reviews (0)

Read Reviews (3)

community building

Read Reviews (0)

Read Reviews (3)

account management

Read Reviews (0)

Read Reviews (3)

products & pricelist management

Read Reviews (0)

Read Reviews (2)

segmentation and targeting

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

  • Improve ROI

  • Scale best practices

  • Improve digital and social presence

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Launch new products

  • See 4 more

Top Channels

Channels Used

  • offline

  • causes and charity

  • e-mail

  • social media

  • website

  • newsletter

  • user generated content

  • blogs

  • phone calls

  • mobile

  • video

  • mobile app

  • trade shows

  • chat

  • point of sale

  • mass media

  • See 13 more

  • offline

  • causes and charity

  • e-mail

  • social media

  • website

  • newsletter

  • user generated content

  • blogs

  • phone calls

  • mobile

  • video

  • mobile app

  • trade shows

  • chat

  • point of sale

  • mass media

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting