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Pega Customer Engagement Suite vs ShippingEasy: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Pega Customer Engagement Suite medium Failure Risk for ShippingEasy low
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Comparison Summary

This comparison report of Pega Customer Engagement Suite vs. ShippingEasy is based on a specific set of business needs and context. The comparison uses 4418 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Pega Customer Engagement Suite and ShippingEasy

Pega Customer Engagement Suite belong to a category of solutions that help CRM, whereas ShippingEasy belong to a category of solutions that help E-Commerce Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

ShippingEasy focuses on Helpdesk Management with Phone Calls, Communication Management with E-Mail, Engagement Management with E-Mail, Workflow Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

logo ShippingEasy

Focus area

ShippingEasy is better than Pega Customer Engagement Suite for

Software Failure Risk

  • low

About

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

ShippingEasy: Shipping software & E-commerce platform for ...

Age

2017

Financials

IPO

M&A

Business Need

Total Processes
(we found evidences for)

23

64

Total Goals
(we found evidences for)

8

13

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (50)

Read Reviews (37)

engaging and following up

Read Reviews (21)

Read Reviews (23)

helpdesk management

Read Reviews (10)

Read Reviews (132)

communication management

Read Reviews (9)

Read Reviews (53)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (11)

workflow management

Read Reviews (6)

Read Reviews (31)

customer case management

Read Reviews (5)

Read Reviews (0)

loyalty management

Read Reviews (4)

Read Reviews (2)

identify target customers

Read Reviews (3)

Read Reviews (1)

customer feedback management

Read Reviews (4)

Read Reviews (18)

measuring customer satisfaction

Read Reviews (3)

Read Reviews (1)

campaign management

Read Reviews (2)

Read Reviews (28)

personalized marketing

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (1)

Read Reviews (10)

lifetime value management

Read Reviews (1)

Read Reviews (4)

training & onboarding

Read Reviews (1)

Read Reviews (18)

contact list management

Read Reviews (0)

Read Reviews (26)

knowledge management

Read Reviews (0)

Read Reviews (15)

proposal & quote management

Read Reviews (0)

Read Reviews (7)

contract management

Read Reviews (0)

Read Reviews (5)

sales document management

Read Reviews (0)

Read Reviews (13)

proposal & quote management

Read Reviews (0)

Read Reviews (7)

contract management

Read Reviews (0)

Read Reviews (5)

products & pricelist management

Read Reviews (0)

Read Reviews (8)

content management

Read Reviews (0)

Read Reviews (7)

bundling of products

Read Reviews (0)

Read Reviews (6)

reputation management

Read Reviews (0)

Read Reviews (4)

promotion management

Read Reviews (0)

Read Reviews (4)

sales call management

Read Reviews (0)

Read Reviews (4)

sales review & feedback

Read Reviews (0)

Read Reviews (3)

touchpoint management

Read Reviews (0)

Read Reviews (2)

channel management

Read Reviews (0)

Read Reviews (2)

generation of new leads

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve ROI

  • Scale best practices

  • Increase customer life time value

  • Improve consistency

  • Enter new markets internationally or locally

  • Grow market share

  • Build brand awareness

  • Improve efficiency

  • Improve brand engagement

  • Launch new products

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • review sites

  • Amazon

  • website

  • offline

  • promotions

  • chat

  • point of sale

  • social media

  • on premises

  • newsletter

  • user generated content

  • Facebook

  • coupons

  • blogs

  • Pinterest

  • video

  • Instagram

  • omnichannel

  • eBay

  • mass media

  • games

  • See 20 more

  • e-mail

  • phone calls

  • review sites

  • Amazon

  • website

  • offline

  • promotions

  • chat

  • point of sale

  • social media

  • on premises

  • newsletter

  • user generated content

  • Facebook

  • coupons

  • blogs

  • Pinterest

  • video

  • Instagram

  • omnichannel

  • eBay

  • mass media

  • games

  • See 20 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting