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Pega Customer Engagement Suite vs Simpleview DMS: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Pega Customer Engagement Suite vs. Simpleview DMS is based on a specific set of business needs and context. The comparison uses 515 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Pega Customer Engagement Suite and Simpleview DMS

Pega Customer Engagement Suite, and Simpleview DMS belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

Simpleview DMS focuses on Workflow Management, Sales Document Management with Promotions, Helpdesk Management, Distribution Management with Promotions, etc.

"Our world revolves around our customers. To be able to identify, personalize, and manage all our interactions, for all of our passengers, from one platform is truly transformational. " - Sandra Lenis

"The Brainery offers users easy-to-use materials and lessons on the Simpleview CRM product. I would recommend it for the novice all the way to the advanced power user - it's that great of a system! " - Jacob Burke

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

logo Simpleview DMS

Focus area

Software Failure Risk

  • medium

About

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

Destination Management System most advanced solution

Age

2017

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

23

24

Total Goals
(we found evidences for)

8

4

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


helpdesk management


communication management

tracking & monitoring communications


workflow management


customer case management


loyalty management

identify target customers


customer feedback management

measuring customer satisfaction



campaign management


personalized marketing


proposal & quote management


sales document management

proposal & quote management


distribution management


content publishing


content management

content publishing





Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more
  • Grow market share

  • Improve digital and social presence

  • Acquire customers

  • Improve stakeholder relations

  • See 1 more

Top Channels

Channels Used

  • video

  • promotions

  • e-mail

  • website

  • offline

  • on premises

  • See 3 more
  • video

  • promotions

  • e-mail

  • website

  • offline

  • on premises

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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Business Setting