Comparison Summary
This comparison report of Pega Customer Engagement Suite vs. Simpleview DMS is based on a specific set of business needs and context. The comparison uses 515 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Pega Customer Engagement Suite and Simpleview DMS
Pega Customer Engagement Suite, and Simpleview DMS belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
Simpleview DMS focuses on Workflow Management, Sales Document Management with Promotions, Helpdesk Management, Distribution Management with Promotions, etc.
"Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal. " - Marcelo Claure
"We looked around, and went through an RFP process like I think most people do, and Simpleview clearly rose to the top. We were impressed by how many clients Simpleview had. We were impressed by the website designs and we were impressed by the CRM ca...pability and how we could house everything in one place and have one system that everything else worked off of, which was really important to us. We wanted to streamline the processes within our office to be more efficient, to be more productive, to get better member engagements and this was an opportunity to do all of those things. " - Tony Cameron
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
Destination Management System most advanced solution
Age
2017
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
23
24
Total Goals
(we found evidences for)
8
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve visibility
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Increase customer life time value
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Acquire customers
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Launch new products
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Improve ROI
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Manage risk
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Scale best practices
- See 5 more
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Grow market share
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Improve digital and social presence
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Acquire customers
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Improve stakeholder relations
- See 1 more
Top Channels
Channels Used
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video
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promotions
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e-mail
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website
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offline
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on premises
- See 3 more
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video
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promotions
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e-mail
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website
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offline
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on premises
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
