Comparison Summary
This comparison report of Pega Customer Engagement Suite vs. TRACK CRM is based on a specific set of business needs and context. The comparison uses 684 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Pega Customer Engagement Suite and TRACK CRM
Pega Customer Engagement Suite, and TRACK CRM belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
TRACK CRM focuses on Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Campaign Management with Phone Calls, Communication Management with Phone Calls, etc.
"Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels. " - Leana Kielkowicz
"Conversions, brand awareness, inquiries and business in general have gone up. Our revenue year over year is 42% higher. " - Melissa Frellick
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
Enterprise solution that connects all guest data points in one central location
Age
2017
Financials
IPO
M&A
Business Need
Total Processes
(we found evidences for)
23
36
Total Goals
(we found evidences for)
8
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve visibility
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Increase customer life time value
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Acquire customers
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Launch new products
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Improve ROI
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Manage risk
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Scale best practices
- See 5 more
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Increase sales & revenue
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Acquire customers
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Scale best practices
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Improve efficiency
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Improve ROI
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Improve internal communications
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Build brand awareness
- See 4 more
Top Channels
Channels Used
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phone calls
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e-mail
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chat
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out of home
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brochure
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website
- See 3 more
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phone calls
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e-mail
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chat
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out of home
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brochure
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website
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
