Comparison Summary
This comparison report of Pega Customer Engagement Suite vs. Wise Agent is based on a specific set of business needs and context. The comparison uses 2104 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Pega Customer Engagement Suite and Wise Agent
Pega Customer Engagement Suite, and Wise Agent belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Pega Customer Engagement Suite covers Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
Wise Agent focuses on Contact List Management with Phone Calls, Drip Marketing with E-Mail, Engagement Management with Phone Calls, Communication Management with E-Mail, etc.
"With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone. " - Dr. Esra Taylor
"For years Wise Agent has been one of the key components of my real estate business. I feel it is important to give my agents the tools to succeed. " - Ryan Deamaral
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Wise Agent
Focus area
Wise Agent is better than Pega Customer Engagement Suite for
Software Failure Risk
About
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
Real Estate CRM Software to increase the productivity
Age
2017
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
23
58
Total Goals
(we found evidences for)
8
5
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve visibility
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Increase customer life time value
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Acquire customers
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Launch new products
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Improve ROI
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Manage risk
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Scale best practices
- See 5 more
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Acquire customers
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Enhance customer relationships
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Grow market share
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Enter new markets internationally or locally
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Scale best practices
- See 2 more
Top Channels
Channels Used
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e-mail
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phone calls
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newsletter
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website
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social media
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video
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text SMS
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Facebook
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Instagram
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offline
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user generated content
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blogs
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games
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point of sale
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Twitter
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events
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trade shows
- See 14 more
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e-mail
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phone calls
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newsletter
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website
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social media
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video
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text SMS
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Facebook
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Instagram
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offline
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user generated content
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blogs
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games
-
point of sale
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Twitter
-
events
-
trade shows
- See 14 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
