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Pure Chat vs CRM Runner: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Pure Chat vs. CRM Runner is based on a specific set of business needs and context. The comparison uses 2649 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Pure Chat and CRM Runner

Pure Chat, Tawk.to, HappyFox Live Chat, etc., belong to a category of solutions that help Live Chat, whereas CRM Runner, Commusoft, FieldEdge, etc., belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Pure Chat covers Engagement Management with Chat, Helpdesk Management with Chat, Contact List Management with Chat, Communication Management with E-Mail, etc.

CRM Runner focuses on Sales Document Management, Communication Management with E-Mail, Generation Of New Leads with Website, Engagement Management with Website, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Pure Chat

Focus area

Pure Chat is better than CRM Runner for

Software Failure Risk

  • low

logo CRM Runner

Focus area

CRM Runner is better than Pure Chat for

Software Failure Risk

  • low

About

Pure Chat: 100% Free Live Chat Software for Businesses

CRM RUNNER - #1 CRM Software | Field Management Software

Age

2012

Financials

SEED

NA

Business Need

Total Processes
(we found evidences for)

41

40

Total Goals
(we found evidences for)

7

5

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


helpdesk management


communication management

sending & publishing communications

tracking & monitoring communications


contact list management

creating contact list


generation of new leads


lifetime value management


customer feedback management

measuring customer satisfaction



sales document management

proposal & quote management

contract management


conversion management



social media management

social media analytics


rating and review management



subscription management




campaign management



lead qualification

lead qualification: technographic



referral management




sales call management



workflow management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Improve ROI

  • See 4 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Build brand awareness

  • Improve ROI

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • website

  • e-mail

  • chat

  • video

  • offline

  • on premises

  • display advertisement

  • See 6 more
  • phone calls

  • text SMS

  • website

  • e-mail

  • chat

  • video

  • offline

  • on premises

  • display advertisement

  • See 6 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting