Overview: Qualaroo and GetFeedback as Customer Feedback Management Category solutions.

Qualaroo is ideal for companies focusing on enhancing customer satisfaction through analytics and custom reporting. It serves a diverse range of industries, with a strong presence in IT and retail. In contrast, GetFeedback excels in extensive feedback collection and integrating customer insights into operations, especially valuable for large enterprises and tech companies looking to scale best practices and improve ROI. Both offer robust vendor support, yet GetFeedback provides more extensive support options.

Qualaroo: Qualaroo simplifies user feedback collection through surveys. Signup today for actionable UX insights from customers.

GetFeedback: GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."

Qualaroo and GetFeedback: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Qualaroo supports collecting feedback, net promoter score analysis, and conversational surveys, aligning with businesses wanting customer insights. read more →

GetFeedback offers extensive feedback collection, CSAT measurement, and automated workflows, making it suitable for comprehensive customer analysis. read more →

Business Goals

Qualaroo helps improve customer satisfaction and supports customer acquisition, aligning with goals of enhancing brand engagement. read more →

GetFeedback emphasizes improving customer satisfaction and acquiring customers, with an edge in achieving higher ROI. read more →

Core Features

Qualaroo includes strong analytics, custom reporting capabilities, and integrations, ideal for businesses needing detailed data insights. read more →

GetFeedback provides expansive custom reports and robust integrations, suiting those focusing on extensive data management. read more →

Vendor Support

Qualaroo offers 24/7 support, including email and chat, catering to various operational complexities. read more →

GetFeedback provides 24/7 support with multiple channels like phone and chat, making it accessible for diverse assistance needs. read more →

Segments and Industries

Qualaroo is used by IT and retail sectors, appealing to both large enterprises and small businesses. read more →

GetFeedback is popular in IT, internet, and software industries, with a focus on enterprise and large enterprise segments. read more →

Operational Alignment

Qualaroo integrates well within diverse business environments, supporting different enterprise scales with its user-friendly migration. read more →

GetFeedback seamlessly integrates into operational workflows of large-scale enterprises, emphasizing thorough data handling. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Qualaroo and GetFeedback

Why is Qualaroo and GetFeedback the best choice for Collecting Feedback?

Qualaroo and Getfeedback are both tools used to collect customer feedback. Both tools can be used to gather customer satisfaction (CSAT) and net promoter score (NPS) feedback. Qualaroo offers more features for targeting and segmenting customer feedback, while Getfeedback provides more robust design tools for creating surveys. However, both tools have limitations; for example, Qualaroo's NPS calculation is limited and Getfeedback has had integration problems with Pardot.

"...-gather in-product customer feedback to help drive product development decisions -am able to capture customer feedback super quickly...." Peer review by User

"...GetFeedback is a popular feedback management program that makes it simple to create attractive, on-brand surveys that enhance response rates...." Peer review from Featured Customers

What Are the key features of Qualaroo and GetFeedback for Engaging Conversational Surveys?

Qualaroo and Getfeedback both allow users to create surveys that engage customers. Qualaroo offers a platform for users to comment and respond while actively engaged with a product, and Getfeedback enables users to create visually appealing surveys. Qualaroo helps users segment customers based on location and actions taken on a website or app, while Getfeedback provides advanced features for personalization. Both tools have limitations, as Qualaroo may artificially engage customers with too many questions, and Getfeedback requires a separate email delivery tool for optimal engagement.

"...Haven't had first hand experience with the software yet, but my interactions with their customer service team has been most enjoyable!..." Peer review by Natalie Barbour

"...The way you followed up to my survey, and how other people on the staff have helped us in the past, makes me feel that whenever we need you guys, you will have our back...." Peer review by Ros Hodgekiss, Customer Success Programs Manager, Campaign Monitor

Why is Qualaroo and GetFeedback the best choice for Training & Onboarding?

Qualaroo and Getfeedback are both used for customer onboarding. Qualaroo allows customization of onboarding experiences for individual customers, while Getfeedback helps teams create standardized onboarding processes. Qualaroo emphasizes self-service onboarding, while Getfeedback highlights the importance of customer success managers in the onboarding process.

"...The company offers a diverse product portfolio, which means that every customer has unique onboarding needs...." How Twilio Uses Qualaroo for Studying Customers - Qualaroo