Overview: Qualaroo and Survicate as Customer Feedback Management Category solutions.

Qualaroo and Survicate both excel in the Customer Feedback Management category, but cater to different operational needs. Qualaroo is popular in IT and services, offering robust analytics, custom reporting, and privacy features, suited for large enterprises seeking comprehensive feedback solutions. Survicate finds its stronghold in the internet and software sectors, providing superior integration capabilities, with a focus on perpetual customer engagement. Businesses should consider the distinct strengths of each when choosing a feedback tool that fits their strategic goals.

Qualaroo: Qualaroo simplifies user feedback collection through surveys. Signup today for actionable UX insights from customers.

Survicate: Survicate enables the creation of engaging surveys effortlessly, including NPS, CSAT, and CES. Continuous customer feedback is collected through email, web, in-product, and mobile app surveys.

Qualaroo and Survicate: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Qualaroo supports activities like collecting feedback, measuring net promoter score, and engaging in conversational surveys. It aligns well with organizations aiming for in-depth customer insights. read more →

Survicate facilitates robust feedback collection, net promoter score measurement, and conversational surveys. It's designed for businesses keen on enhancing customer interactions and gathering extensive data. read more →

Business Goals

Qualaroo is designed to improve customer satisfaction, acquire customers, and increase sales. It fits well with businesses prioritizing customer relationships and growth in sales metrics. read more →

Survicate helps achieve improved customer satisfaction and customer acquisition. It's perfect for companies focused on boosting ROI and enhancing the employee experience. read more →

Core Features

Qualaroo stands out with AI-powered analytics, custom reports, and seamless data integration. These features cater to users looking for detailed analytics and secure handling. read more →

Survicate offers strong integration and custom reporting. It's suited to enterprises requiring comprehensive data import and export capabilities. read more →

Vendor Support

Qualaroo provides 24/7 support, including chat and email options. It's ideal for businesses that prefer continuous and accessible support channels. read more →

Survicate offers extensive 24/7 support, with an emphasis on responsive phone support. This is beneficial for customers requiring high-level assistance. read more →

Segments and Industries

Qualaroo is largely used by the IT and retail sectors, with a strong presence in large enterprises. It's tailored for companies needing extensive feedback processes. read more →

Survicate is widely used in the internet and computer software industries. It serves businesses looking for a scalable solution across diverse user segments. read more →

Operational Alignment

Qualaroo fits well into operations needing sophisticated analytics frameworks, ideal for larger scale enterprises. read more →

Survicate is adaptable to various operational scales, favored by companies prioritizing efficient data gathering and customer communication. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Qualaroo and Survicate

What solutions does Qualaroo and Survicate provide for Collecting Feedback?

Qualaroo and Survicate both help collect customer feedback, focusing on understanding customer needs and improving products. Qualaroo specializes in real-time feedback and Net Promoter Score (NPS) surveys, while Survicate offers a wider range of survey types, including in-depth questionnaires and email surveys. Qualaroo may be limited by its constraining NPS question design, while Survicate's user interface may be initially confusing.

"...User feedback in customer-centric companies is the fuel that drives every internal working part...." Peer review by Noah Shrader, Product Manager and UX, Lightstream

"...Feedback lite is an online platform for creating surveys and customer feedback, it provides advance reporting and customization capability...." Peer review by User

What benefits does Qualaroo and Survicate offer for Engaging Conversational Surveys?

Qualaroo and Survicate both engage customers with interactive surveys. Qualaroo allows for customized content based on customer actions and geographies, while Survicate asks follow-up questions and delivers calls to action based on previous answers. However, Qualaroo focuses on gathering data in real-time, while Survicate emphasizes engaging visitors with special offers to increase sales. A limitation of both is the inability to handle individual follow-up for free text feedback requiring specific responses.

"...The software allows you to engage with consumers based on their actions on your website or app...." Peer review from Featured Customers

"...Scenarios where it is less appropriate:where feedback collected requires individual followup (e.g. you collect free text feedback, which are actually questions, complaints and such)...." Peer review by Verified User, Paraprofessional in Customer Service, Information Technology and Services