Comparison Summary
This comparison report of Qualtrics Customer Experience vs. Canny is based on a specific set of business needs and context. The comparison uses 4221 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Qualtrics Customer Experience and Canny
Qualtrics Customer Experience, Canny, Qualtrics CoreXM, Thematic, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Qualtrics Customer Experience covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Loyalty Management, etc.
Canny focuses on Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, Review Customer Feedback, etc.
"Powered by the speed and accuracy of the Qualtrics CustomerXM platform, Vietnam Airlines is able to capture customer insights, which serve as very important input for creating breakthrough customer experiences - characterized by Vietnam’s rich cultu...re and identity - helping cement our position as one of the leading carriers in the region. " - NGO HONG MINH
"I would say do it. It gives you a holistic view of feedback, which is very hard to have without a tool like this. For the cost, it’s an easy win. " - Felix Higgs
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Qualtrics Customer Experience
Focus area
Qualtrics Customer Experience is better than Canny for
Software Failure Risk
About
Customer Experience Management to understand the customers’ experiences and take the right actions
Canny: Customer Feedback Management Tool
Age
2002
Financials
SERIES C
PRIVATE
Business Need
Total Processes
(we found evidences for)
57
37
Total Goals
(we found evidences for)
13
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Grow market share
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Improve ROI
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Increase sales & revenue
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Increase customer life time value
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Improve brand engagement
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Build brand awareness
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Improve digital and social presence
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Scale best practices
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Launch new products
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Enter new markets internationally or locally
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Establish thought leadership
- See 10 more
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Scale best practices
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Acquire customers
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Launch new products
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Enhance customer relationships
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Improve internal communications
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Improve visibility
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Improve ROI
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Improve brand engagement
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Build brand awareness
- See 6 more
Top Channels
Channels Used
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user generated content
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blogs
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e-mail
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chat
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Slack
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offline
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website
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point of sale
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on premises
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phone calls
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social media
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Facebook
- See 9 more
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user generated content
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blogs
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e-mail
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chat
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Slack
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offline
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website
-
point of sale
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on premises
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phone calls
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social media
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Facebook
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
