Canny: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Canny
Brand: Canny
Rating: 4.53 (691 reviews)

4.53 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(691)

Canny: Customer Feedback Management Tool

Canny Overview

Canny helps teams manage feedback and release features effectively. It completes the feedback loop from collection to implementation.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, as the business use cases that they have been most satisfied with while using Canny.

Other use cases:

Review Customer Feedback
Collaboration
Training & Onboarding
Community Building
Sending & Publishing Communications
Lifetime Value Management
Automated Workflows

See all use cases See less use cases

Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using Canny.

Other priorities:

Improve Product Experience
Improve Customer Satisfaction
Improve Employee Experience
Improve Visibility
Improve ROI
Improve Brand Engagement
Build Brand Awareness

See all business priorities See less business priorities

Canny Use-Cases and Business Priorities: Customer Satisfaction Data

Canny's features include Personalization, Auto Update, Recording, etc. and Canny support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Canny analytics capabilities include Analytics, and Custom Reports.

Reviews

"Agent feedback is central to our decision-making process, so we make sure that feedback is being escalated to the right product teams. It should be recorded in a thoughtful, non-duplicative, and actionable way." - Sean Carrell

Canny, Thematic, Medallia Agent Connect, Surveypal Platform, Simplesat, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Canny

Top Industries

Computer Software
Real Estate
Internet

Popular in

Enterprise
Mid Market
Small Business

Canny is popular in Computer Software, Real Estate, and Internet and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Canny Use Cases

What benefits does Canny offer for Collecting Feedback?

Canny is a tool that helps companies gather and organize customer feedback. It simplifies the process, centralizes feedback, and keeps customers informed. Canny makes it easier for companies to understand customer needs and make better product decisions.

"...They needed a better place to store and process their customer feedback...." Case Study Ahrefs

Read Reviews

Why is Canny the best choice for Engaging Conversational Surveys?

What Are the key features of Canny for Products & Pricelist Management?

What solutions does Canny provide for Review Customer Feedback?

What Are the key features of Canny for Collaboration?

23+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Canny solved their Customer Feedback Management needs. Cuspera uses 691 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Sean Carrell Director of Product Support Compass	Agent feedback is central to our decision-making process, so we make sure that feedback is being escalated to the right product teams. It should be recorded in a thoughtful, non-duplicative, and actionable way. Testimonial By Sean Carrell
Liya Ai Product Ops Manager CircleCI	Overall, it came down to Canny’s well-designed UI, and the integrations. Being able to integrate with JIRA, Salesforce… Basically everything we needed. Testimonial By Liya Ai
Tim Soulo CMO Ahrefs	If you feel you're getting a lot of feedback and a big chunk of your time goes into discussing requests. If you have a hard time figuring out which features you should build next. If you want your product development to be community-driven. Canny is an awesome tool. I'm sure you'll love it. Testimonial By Tim Soulo

CUSTOMERS	TESTIMONIALS
Sean Carrell Director of Product Support Compass	Agent feedback is central to our decision-making process, so we make sure that feedback is being escalated to the right product teams. It should be recorded in a thoughtful, non-duplicative, and actionable way. Testimonial By Sean Carrell
Liya Ai Product Ops Manager CircleCI	Overall, it came down to Canny’s well-designed UI, and the integrations. Being able to integrate with JIRA, Salesforce… Basically everything we needed. Testimonial By Liya Ai
Tim Soulo CMO Ahrefs	If you feel you're getting a lot of feedback and a big chunk of your time goes into discussing requests. If you have a hard time figuring out which features you should build next. If you want your product development to be community-driven. Canny is an awesome tool. I'm sure you'll love it. Testimonial By Tim Soulo

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Jane Technologies Information Technology and Services	Information Technology and Services	CASE STUDY Jane Technologies Increased Customer Feedback Collection By 400%. Read More
Figured Computer Software	Computer Software	Case Study Figured How Figured uses Canny to strengthen team collaboration and build community Read More
CircleCI Computer Software	Computer Software	Case Study CircleCI How CircleCI uses Canny as their home for feedback to inform their product decisions Read More

Video

Selling more & delighting customers through feedback management

Frequently Asked Questions(FAQ)

for Canny

What is Canny?

Canny is a Feedback Management Software. Canny is a single place for all customer feedback that saves time managing all the feedback while keeping the customers in the loop.

Canny helps to capture insights from customers and teammates in one organized place. It helps to communicate what the team is working on in one simple view. Users can announce product updates to engage people with the newest features.

Canny prioritizes customer feedback for better product decisions, automatically following up with people when releasing a feature. It keeps the feedback loop going strong.

What is Canny used for?

Canny is a Customer Feedback Management Software mainly used by its customers to Scale Best Practices and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Products & Pricelist Management .