Canny Overview
Canny transforms how businesses handle customer feedback by enabling them to efficiently collect and organize feature requests. This tool is designed for companies to gain deeper insights into customer needs, which aids in prioritizing product roadmaps effectively. By automating feedback management, Canny allows teams to focus on building products that truly resonate with their user base. It seamlessly integrates with existing workflows, ensuring minimal disruption to daily operations. A notable aspect is its ability to foster a community around your product, encouraging user engagement and loyalty. Canny is trusted by a diverse range of companies, from startups to industry leaders, highlighting its adaptability and effectiveness in closing the feedback loop. This platform is easy to set up and offers comprehensive support for team-specific needs, making it a valuable asset for any business looking to enhance its product development process through customer insights.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, as the business use cases that they have been most satisfied with while using Canny.
Business Priorities
Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using Canny.
Canny Use-Cases and Business Priorities: Customer Satisfaction Data
Canny's features include Personalization, Auto Update, Recording, etc. and Canny support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Canny analytics capabilities include Analytics, and Custom Reports.
Reviews
"The magic really happens when we can interact one-to-many with Canny. The feedback platform has been a life changer for customer success." - Zeb Evans
Peer review evidence (same sources as the product rating summary)
"...It's a tool that has an incredible ROI by collecting and managing feedback and feature requests and more...." Peer review by Michael V., CEO, Computer Software
"...Although the customer team tried their best to direct customers to leave feedback, the poor experience meant that engagement was close to zero...." Case Study Figured
"...Zeb and the product team have managed to get unprecedented insight into the product they're building...." Case Study ClickUp
Canny, SmileBack, SurveyMethods, Medallia Agent Connect, Listen360 Customer Engagement Platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Canny helps teams manage feedback and release features effectively. It completes the feedback loop from collection to implementation.
Popular Business Setting
for Canny
Top Industries
- Computer Software
- Real Estate
- Internet
Popular in
- Enterprise
- Mid Market
- Small Business
Canny is popular in Computer Software, Real Estate, and Internet and is widely used by Enterprise, Mid Market, and Small Business.
Canny Customer wins, Customer success stories, Case studies
What benefits does Canny offer for Collecting Feedback?
Why is Canny the best choice for Engaging Conversational Surveys?
What makes Canny ideal for Products & Pricelist Management?
How efficiently Does Canny manage your Review Customer Feedback?
What solutions does Canny provide for Collaboration?
11 buyers and buying teams have used Cuspera to assess how well Canny solved their Customer Feedback Management needs. Cuspera uses 691 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The magic really happens when we can interact one-to-many with Canny. The feedback platform has been a life changer for customer success. Testimonial By Zeb Evans |
|
The whole thing was unbelievably easy. Other tools were behemoths. They all had an enterprise sales model and were all going to take forever to set up. I set Canny up in about 10 minutes. Testimonial By Joshua Berkowitz |
|
The Canny team made it very easy for me to set up. They sent over resources and supported the whole process. Also, I didn’t need a developer—I did the whole thing alone. Testimonial By Aroa Gil Bo |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Zeb Evans Founder, CEO ClickUp |
The magic really happens when we can interact one-to-many with Canny. The feedback platform has been a life changer for customer success. Testimonial By Zeb Evans |
|
Joshua Berkowitz Head of Product Bench |
The whole thing was unbelievably easy. Other tools were behemoths. They all had an enterprise sales model and were all going to take forever to set up. I set Canny up in about 10 minutes. Testimonial By Joshua Berkowitz |
|
Aroa Gil Bo Product Lead Framer |
The Canny team made it very easy for me to set up. They sent over resources and supported the whole process. Also, I didn’t need a developer—I did the whole thing alone. Testimonial By Aroa Gil Bo |
Selling more & delighting customers through feedback management
Frequently Asked Questions (FAQ)
What buyers ask before choosing Canny
What is Canny?
Canny is a Feedback Management Software. Canny is a single place for all customer feedback that saves time managing all the feedback while keeping the customers in the loop.
Canny helps to capture insights from customers and teammates in one organized place. It helps to communicate what the team is working on in one simple view. Users can announce product updates to engage people with the newest features.
Canny prioritizes customer feedback for better product decisions, automatically following up with people when releasing a feature. It keeps the feedback loop going strong.
What is Canny used for?
What are the top features of Canny?
Who uses Canny?
What are Canny alternatives?
Where is Canny located?
Peers used Canny for Collecting feedback and Engaging conversational surveys
Canny Competitors
Canny Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (23) |
| Custom Reports | Read Reviews (68) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (23) |
| Custom Reports | Read Reviews (68) |
Canny Integrations
Canny integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Canny
Software Failure Risk Guidance
?for Canny
Overall Risk Meter
Top Failure Risks for Canny
Canny, Inc. News
Canny for customer success: using Canny on customer support teams
This article discusses how Canny enhances customer success by organizing feedback for product teams. It highlights Canny's integrations with Intercom and Zendesk, enabling seamless feedback tracking. Canny allows customer-facing teams to manage requests efficiently, ensuring product teams prioritize customer needs. This structured approach closes the feedback loop, keeping customers engaged and informed.
Canny, Inc. Profile
Company Name
Canny, Inc.
Company Website
//canny.ioHQ Location
San Francisco, California 94114, US
Employees
02-10
Social
Financials
PRIVATE
