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Qualtrics Customer Experience vs CustomerCount: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Qualtrics Customer Experience vs. CustomerCount is based on a specific set of business needs and context. The comparison uses 4364 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Qualtrics Customer Experience and CustomerCount

Qualtrics Customer Experience, CustomerCount, Qualtrics CoreXM, Thematic, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Qualtrics Customer Experience covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Loyalty Management, etc.

CustomerCount focuses on Collecting Feedback with Promotions, Engaging Conversational Surveys, Loyalty Management, Social Media Management with Social Media, etc.

"With Qualtrics, NPS has risen every year, and CLOSING THE LOOP IS NOW SEAMLESS. " - Microsoft

"CustomerCount developed the online feedback system with a thorough knowledge of timesharing and its various components. We can follow up post timeshare stays and tours to zone in on positives and negatives that allow us to make the sales experience ...better and create great vacations for our guests. " - Breckenridge Grand Vacations

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Qualtrics Customer Experience

Focus area

Qualtrics Customer Experience is better than CustomerCount for

Software Failure Risk

  • medium

logo CustomerCount

Focus area

Software Failure Risk

  • medium

About

Customer Experience Management to understand the customers’ experiences and take the right actions

Customer Feedback Tool to Add More Accountability and Improve Process Simultaneously

Age

2002

Financials

SERIES C

NA

Business Need

Total Processes
(we found evidences for)

57

43

Total Goals
(we found evidences for)

13

13

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


helpdesk management



social media management

social media analytics

engaging on social media

scheduling post to social media


customise loyalty program


training & onboarding


products & pricelist management



campaign management

campaign analytics


communication management

sending & publishing communications


lifetime value management



sales review & feedback


contact list management


rating and review management


sales document management

contract management

proposal & quote management





customer case management



competitive intelligence


workflow management


content management


reputation management



touchpoint management




performance management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Grow market share

  • Improve ROI

  • Increase sales & revenue

  • Increase customer life time value

  • Improve brand engagement

  • Build brand awareness

  • Improve digital and social presence

  • Scale best practices

  • Launch new products

  • Enter new markets internationally or locally

  • Establish thought leadership

  • See 10 more
  • Enhance customer relationships

  • Improve stakeholder relations

  • Improve efficiency

  • Increase sales & revenue

  • Acquire customers

  • Launch new products

  • Grow market share

  • Improve brand engagement

  • Build brand awareness

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Improve internal communications

  • See 10 more

Top Channels

Channels Used

  • promotions

  • social media

  • e-mail

  • phone calls

  • website

  • print media

  • magazine

  • text SMS

  • video

  • mass media

  • radio

  • offline

  • events

  • trade shows

  • See 11 more
  • promotions

  • social media

  • e-mail

  • phone calls

  • website

  • print media

  • magazine

  • text SMS

  • video

  • mass media

  • radio

  • offline

  • events

  • trade shows

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting