Comparison Summary
This comparison report of Qualtrics Customer Experience vs. CustomerCount is based on a specific set of business needs and context. The comparison uses 4364 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Qualtrics Customer Experience and CustomerCount
Qualtrics Customer Experience, CustomerCount, Qualtrics CoreXM, Thematic, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Qualtrics Customer Experience covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Loyalty Management, etc.
CustomerCount focuses on Collecting Feedback with Promotions, Engaging Conversational Surveys, Loyalty Management, Social Media Management with Social Media, etc.
"Qualtrics significantly increased the volume of patient feedback we were capturing, as well as our ability to act on it " - Jeffrey Woods
"CustomerCount's smart, effective, attentive and generous nature has allowed us to produce a number of integrated solutions and precise metrics to better serve our clients. After all, you can't manage what you can't measure. So far so good, after six... years and counting. " - Federico Beyer
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Qualtrics Customer Experience
Focus area
Qualtrics Customer Experience is better than CustomerCount for
Software Failure Risk
About
Customer Experience Management to understand the customers’ experiences and take the right actions
Customer Feedback Tool to Add More Accountability and Improve Process Simultaneously
Age
2002
Financials
SERIES C
NA
Business Need
Total Processes
(we found evidences for)
57
43
Total Goals
(we found evidences for)
13
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Grow market share
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Improve ROI
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Increase sales & revenue
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Increase customer life time value
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Improve brand engagement
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Build brand awareness
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Improve digital and social presence
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Scale best practices
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Launch new products
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Enter new markets internationally or locally
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Establish thought leadership
- See 10 more
-
Enhance customer relationships
-
Improve stakeholder relations
-
Improve efficiency
-
Increase sales & revenue
-
Acquire customers
-
Launch new products
-
Grow market share
-
Improve brand engagement
-
Build brand awareness
-
Improve ROI
-
Enter new markets internationally or locally
-
Improve digital and social presence
-
Improve internal communications
- See 10 more
Top Channels
Channels Used
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promotions
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social media
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e-mail
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phone calls
-
website
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print media
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magazine
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text SMS
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video
-
mass media
-
radio
-
offline
-
events
-
trade shows
- See 11 more
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promotions
-
social media
-
e-mail
-
phone calls
-
website
-
print media
-
magazine
-
text SMS
-
video
-
mass media
-
radio
-
offline
-
events
-
trade shows
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
