Qualtrics Customer Experience vs Intouch survey: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Qualtrics Customer Experience medium Failure Risk for Intouch survey low

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Comparison Summary

This comparison report of Qualtrics Customer Experience vs. Intouch survey is based on a specific set of business needs and context. The comparison uses 3997 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Qualtrics Customer Experience and Intouch survey

Qualtrics Customer Experience, Intouch survey, Qualtrics CoreXM, Thematic, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Qualtrics Customer Experience covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Loyalty Management, etc.

Intouch survey focuses on Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Engaging Conversational Surveys with Offline, Event Management with Mobile, etc.

"Qualtrics significantly increased the volume of patient feedback we were capturing, as well as our ability to act on it " - Jeffrey Woods

"Combating underage use is a key priority at Juul Labs as we work to create a more responsible marketplace for vapor products. Intouch Insight has been a valued partner in these efforts, helping us implement a variety of underage use prevention progr...ams, including bolstering our age-verification capabilities and expanding our mystery shop program at retail. We look forward to building on this collaboration as Juul Labs strives to reset the vapor category in the U.S. and earn trust among key stakeholders. " - Ross B

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Qualtrics Customer Experience

Focus area

Qualtrics Customer Experience is better than Intouch survey for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

Intouch survey

Focus area

Intouch survey is better than Qualtrics Customer Experience for

helpdesk management

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Qualtrics Customer Experience

About

Customer Experience Management to understand the customers’ experiences and take the right actions

Feedback Collection Software to collect customer feedback to drive improvements

Age

2002

Financials

SERIES C

IPO

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (164)

Read Reviews (73)

measuring net promoter score

Read Reviews (46)

Read Reviews (8)

measuring customer satisfaction

Read Reviews (26)

Read Reviews (18)

engagement management

Read Reviews (83)

Read Reviews (15)

engaging and following up

Read Reviews (72)

Read Reviews (10)

helpdesk management

market research

loyalty management

Read Reviews (43)

Read Reviews (7)

customise loyalty program

Read Reviews (41)

Read Reviews (1)

training & onboarding

Read Reviews (24)

Read Reviews (1)

products & pricelist management

Read Reviews (19)

Read Reviews (0)

product marketing

Read Reviews (16)

Read Reviews (0)

campaign management

Read Reviews (14)

Read Reviews (5)

campaign analytics

Read Reviews (2)

communication management

Read Reviews (13)

Read Reviews (7)

sending & publishing communications

Read Reviews (8)

Read Reviews (0)

lifetime value management

coaching

sales review & feedback

Read Reviews (6)

Read Reviews (0)

contact list management

Read Reviews (6)

Read Reviews (0)

rating and review management

Read Reviews (6)

Read Reviews (1)

sales document management

contract management

collaboration

lead analytics

funnel analysis

customer case management

market survey

competitive intelligence

Read Reviews (3)

Read Reviews (0)

workflow management

Read Reviews (3)

Read Reviews (0)

content management

content curation

reputation management

merchandising

touchpoint management

forecasting

event management

capturing leads

SeealllessActivities

Top Goals

Goals Achieved

Enhance customer relationships
Acquire customers
Grow market share
Improve ROI
Increase sales & revenue
Increase customer life time value
Improve brand engagement
Build brand awareness
Improve digital and social presence
Scale best practices
Launch new products
Enter new markets internationally or locally
Establish thought leadership
See 10 more

Enhance customer relationships
Acquire customers
Scale best practices
Improve brand engagement
Increase average basket value
Improve efficiency
Build brand awareness
Improve digital and social presence
Improve ROI
Launch new products
See 7 more

Top Channels

Channels Used

mobile
social media
phone calls
offline
on premises
promotions
point of sale
mobile app
See 5 more

mobile
social media
phone calls
offline
on premises
promotions
point of sale
mobile app
See 5 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Qualtrics Customer Experience vs Intouch survey: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Comparison Summary

This comparison report of Qualtrics Customer Experience vs. Intouch survey is based on a specific set of business needs and context. The comparison uses 3997 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Qualtrics Customer Experience and Intouch survey

Qualtrics Customer Experience, Intouch survey, Qualtrics CoreXM, Thematic, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Qualtrics Customer Experience covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Loyalty Management, etc.

Intouch survey focuses on Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Engaging Conversational Surveys with Offline, Event Management with Mobile, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Qualtrics Customer Experience

Focus area

Qualtrics Customer Experience is better than Intouch survey for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Intouch survey

Focus area

Intouch survey is better than Qualtrics Customer Experience for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Qualtrics Customer Experience

Get a personalised risk report for Intouch survey

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.