Comparison Summary
This comparison report of Qualtrics Customer Experience vs. Intouch survey is based on a specific set of business needs and context. The comparison uses 3997 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Qualtrics Customer Experience and Intouch survey
Qualtrics Customer Experience, Intouch survey, Qualtrics CoreXM, Thematic, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Qualtrics Customer Experience covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Loyalty Management, etc.
Intouch survey focuses on Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Engaging Conversational Surveys with Offline, Event Management with Mobile, etc.
"With Qualtrics, NPS has risen every year, and CLOSING THE LOOP IS NOW SEAMLESS. " - Microsoft
"The Intouch platform helps us take measurable actions that allow us to better achieve business goals. " - Parker's Kitchen
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Qualtrics Customer Experience
Focus area
Qualtrics Customer Experience is better than Intouch survey for
Software Failure Risk
Intouch survey
Focus area
Intouch survey is better than Qualtrics Customer Experience for
Software Failure Risk
About
Customer Experience Management to understand the customers’ experiences and take the right actions
Feedback Collection Software to collect customer feedback to drive improvements
Age
2002
Financials
SERIES C
IPO
Business Need
Total Processes
(we found evidences for)
57
23
Total Goals
(we found evidences for)
13
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Grow market share
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Improve ROI
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Increase sales & revenue
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Increase customer life time value
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Improve brand engagement
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Build brand awareness
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Improve digital and social presence
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Scale best practices
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Launch new products
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Enter new markets internationally or locally
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Establish thought leadership
- See 10 more
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Enhance customer relationships
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Acquire customers
-
Scale best practices
-
Improve brand engagement
-
Increase average basket value
-
Improve efficiency
-
Build brand awareness
-
Improve digital and social presence
-
Improve ROI
-
Launch new products
- See 7 more
Top Channels
Channels Used
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mobile
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social media
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phone calls
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offline
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on premises
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promotions
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point of sale
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mobile app
- See 5 more
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mobile
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social media
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phone calls
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offline
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on premises
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promotions
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point of sale
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mobile app
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
