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Qualtrics Customer Experience vs Medallia Agent Connect: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Qualtrics Customer Experience medium Failure Risk for Medallia Agent Connect low
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Comparison Summary

This comparison report of Qualtrics Customer Experience vs. Medallia Agent Connect is based on a specific set of business needs and context. The comparison uses 4724 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Qualtrics Customer Experience and Medallia Agent Connect

Qualtrics Customer Experience, Medallia Agent Connect, Qualtrics CoreXM, Thematic, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Qualtrics Customer Experience covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Loyalty Management, etc.

Medallia Agent Connect focuses on Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.

"The intuitive platform with integrated analytics has helped our company REDUCE CUSTOMER INSIGHTS REPORTING TIME BY 50%, enabling faster reactions to feedback and resulting in a 15% increase in acquisitions and MILLIONS IN INCREMENTAL REVENUES. " - Allianz

"Stella Connect is painting a much bigger, more detailed picture of what our members are experiencing, and it’s giving us the real-time performance insights we need to motivate and coach our teams more effectively. To get the same level of visibility... into agent performance as we get with Stella Connect, we’d have to hire more than 50 new employees. I can’t imagine going back to the way things were before. " - Omar Recendiz

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Qualtrics Customer Experience

Focus area

Qualtrics Customer Experience is better than Medallia Agent Connect for

Software Failure Risk

  • medium

logo Medallia Agent Connect

Focus area

Medallia Agent Connect is better than Qualtrics Customer Experience for

Software Failure Risk

  • low

About

Customer Experience Management to understand the customers’ experiences and take the right actions

Empower your customer service teams from anywhere

Age

2002

2001

Financials

SERIES C

SERIES F

Business Need

Total Processes
(we found evidences for)

57

35

Total Goals
(we found evidences for)

13

13

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (164)

Read Reviews (136)

measuring net promoter score

Read Reviews (46)

Read Reviews (4)

measuring customer satisfaction

Read Reviews (26)

Read Reviews (34)

engagement management

Read Reviews (83)

Read Reviews (89)

engaging and following up

Read Reviews (72)

Read Reviews (72)

helpdesk management

Read Reviews (59)

Read Reviews (17)

market research

Read Reviews (45)

Read Reviews (0)

social media management

Read Reviews (44)

Read Reviews (0)

social media analytics

Read Reviews (41)

Read Reviews (0)

loyalty management

Read Reviews (43)

Read Reviews (7)

customise loyalty program

Read Reviews (41)

Read Reviews (1)

training & onboarding

Read Reviews (24)

Read Reviews (20)

products & pricelist management

Read Reviews (19)

Read Reviews (0)

campaign management

Read Reviews (14)

Read Reviews (1)

campaign analytics

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (13)

Read Reviews (1)

sending & publishing communications

Read Reviews (8)

Read Reviews (1)

lifetime value management

Read Reviews (12)

Read Reviews (1)

sales review & feedback

Read Reviews (6)

Read Reviews (12)

contact list management

Read Reviews (6)

Read Reviews (1)

rating and review management

Read Reviews (6)

Read Reviews (20)

sales document management

Read Reviews (6)

Read Reviews (0)

contract management

Read Reviews (5)

Read Reviews (0)

customer case management

Read Reviews (4)

Read Reviews (0)

competitive intelligence

Read Reviews (3)

Read Reviews (0)

workflow management

Read Reviews (3)

Read Reviews (7)

content management

Read Reviews (3)

Read Reviews (0)

content curation

Read Reviews (3)

Read Reviews (0)

reputation management

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (0)

sales call management

Read Reviews (0)

Read Reviews (8)

performance management

Read Reviews (0)

Read Reviews (25)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Grow market share

  • Improve ROI

  • Increase sales & revenue

  • Increase customer life time value

  • Improve brand engagement

  • Build brand awareness

  • Improve digital and social presence

  • Scale best practices

  • Launch new products

  • Enter new markets internationally or locally

  • Establish thought leadership

  • See 10 more

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Build brand awareness

  • Improve ROI

  • Launch new products

  • Scale best practices

  • Improve brand engagement

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Establish thought leadership

  • Enter new markets internationally or locally

  • See 10 more

Top Channels

Channels Used

  • phone calls

  • promotions

  • chat

  • e-mail

  • games

  • website

  • offline

  • user generated content

  • blogs

  • on premises

  • video

  • point of sale

  • coupons

  • Slack

  • See 11 more

  • phone calls

  • promotions

  • chat

  • e-mail

  • games

  • website

  • offline

  • user generated content

  • blogs

  • on premises

  • video

  • point of sale

  • coupons

  • Slack

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting