Comparison Summary
This comparison report of Qualtrics Customer Experience vs. Medallia Agent Connect is based on a specific set of business needs and context. The comparison uses 4724 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Qualtrics Customer Experience and Medallia Agent Connect
Qualtrics Customer Experience, Medallia Agent Connect, Qualtrics CoreXM, Thematic, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Qualtrics Customer Experience covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Loyalty Management, etc.
Medallia Agent Connect focuses on Collecting Feedback, Engaging Conversational Surveys, Coaching, Performance Management, etc.
"The Finder experience is a key differentiator for us, and partnering with Qualtrics ensures we stay one step ahead of the competition. " - Steve Lockwood
"Stella Connect gives us the tools we need to make agents perform at their very best. You can really feel the improvement in service delivery and it’s really exciting to see this reflected in our improved CSAT scores. " - Colleen Ruggiero
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Qualtrics Customer Experience
Focus area
Qualtrics Customer Experience is better than Medallia Agent Connect for
Software Failure Risk
Medallia Agent Connect
Focus area
Medallia Agent Connect is better than Qualtrics Customer Experience for
Software Failure Risk
About
Customer Experience Management to understand the customers’ experiences and take the right actions
Empower your customer service teams from anywhere
Age
2002
2001
Financials
SERIES C
SERIES F
Business Need
Total Processes
(we found evidences for)
57
35
Total Goals
(we found evidences for)
13
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Grow market share
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Improve ROI
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Increase sales & revenue
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Increase customer life time value
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Improve brand engagement
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Build brand awareness
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Improve digital and social presence
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Scale best practices
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Launch new products
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Enter new markets internationally or locally
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Establish thought leadership
- See 10 more
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Enhance customer relationships
-
Improve efficiency
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Acquire customers
-
Build brand awareness
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Improve ROI
-
Launch new products
-
Scale best practices
-
Improve brand engagement
-
Improve consistency
-
Improve visibility
-
Increase sales & revenue
-
Establish thought leadership
-
Enter new markets internationally or locally
- See 10 more
Top Channels
Channels Used
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phone calls
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promotions
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chat
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e-mail
-
games
-
website
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offline
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user generated content
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blogs
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on premises
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video
-
point of sale
-
coupons
-
Slack
- See 11 more
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phone calls
-
promotions
-
chat
-
e-mail
-
games
-
website
-
offline
-
user generated content
-
blogs
-
on premises
-
video
-
point of sale
-
coupons
-
Slack
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
