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Qualtrics Customer Experience vs Opiniator: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Qualtrics Customer Experience medium Failure Risk for Opiniator medium
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Comparison Summary

This comparison report of Qualtrics Customer Experience vs. Opiniator is based on a specific set of business needs and context. The comparison uses 3808 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Qualtrics Customer Experience and Opiniator

Qualtrics Customer Experience, Opiniator, Qualtrics CoreXM, Thematic, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Qualtrics Customer Experience covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Loyalty Management, etc.

Opiniator focuses on Collecting Feedback with Phone Calls, Helpdesk Management with Phone Calls, Rating And Review Management with Text SMS, Engaging Conversational Surveys, etc.

"Powered by the speed and accuracy of the Qualtrics CustomerXM platform, Vietnam Airlines is able to capture customer insights, which serve as very important input for creating breakthrough customer experiences - characterized by Vietnam’s rich cultu...re and identity - helping cement our position as one of the leading carriers in the region. " - NGO HONG MINH

"We have been using Opiniator for over five years across forty high traffic rest areas as a replacement to paper-based comment cards. The system now includes a photo upload. As we use contractors to manage the properties, we have now incorporated Opi...niator into our performance contract with them. Overall we have been very pleased with the service, staff and the results of the system. " - Crystal Underwood

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Qualtrics Customer Experience

Focus area

Qualtrics Customer Experience is better than Opiniator for

Software Failure Risk

  • medium

logo Opiniator

Focus area

Software Failure Risk

  • medium

About

Customer Experience Management to understand the customers’ experiences and take the right actions

Customer feedback platform that captures ratings, comments and feedback

Age

2002

Financials

SERIES C

PRIVATE

Business Need

Total Processes
(we found evidences for)

57

19

Total Goals
(we found evidences for)

13

3

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (164)

Read Reviews (35)

measuring net promoter score

Read Reviews (46)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (26)

Read Reviews (4)

engagement management

Read Reviews (83)

Read Reviews (2)

engaging and following up

Read Reviews (72)

Read Reviews (2)

helpdesk management

Read Reviews (59)

Read Reviews (10)

market research

Read Reviews (45)

Read Reviews (0)

social media management

Read Reviews (44)

Read Reviews (0)

social media analytics

Read Reviews (41)

Read Reviews (0)

loyalty management

Read Reviews (43)

Read Reviews (1)

customise loyalty program

Read Reviews (41)

Read Reviews (1)

training & onboarding

Read Reviews (24)

Read Reviews (0)

products & pricelist management

Read Reviews (19)

Read Reviews (0)

campaign management

Read Reviews (14)

Read Reviews (0)

campaign analytics

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (13)

Read Reviews (1)

sending & publishing communications

Read Reviews (8)

Read Reviews (1)

lifetime value management

Read Reviews (12)

Read Reviews (0)

sales review & feedback

Read Reviews (6)

Read Reviews (0)

contact list management

Read Reviews (6)

Read Reviews (1)

rating and review management

Read Reviews (6)

Read Reviews (6)

sales document management

Read Reviews (6)

Read Reviews (1)

contract management

Read Reviews (5)

Read Reviews (1)

customer case management

Read Reviews (4)

Read Reviews (0)

competitive intelligence

Read Reviews (3)

Read Reviews (0)

workflow management

Read Reviews (3)

Read Reviews (0)

content management

Read Reviews (3)

Read Reviews (0)

content curation

Read Reviews (3)

Read Reviews (0)

reputation management

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Grow market share

  • Improve ROI

  • Increase sales & revenue

  • Increase customer life time value

  • Improve brand engagement

  • Build brand awareness

  • Improve digital and social presence

  • Scale best practices

  • Launch new products

  • Enter new markets internationally or locally

  • Establish thought leadership

  • See 10 more

  • Acquire customers

  • Improve ROI

  • Enhance customer relationships

Top Channels

Channels Used

  • phone calls

  • e-mail

  • promotions

  • text SMS

  • user generated content

  • blogs

  • support groups

  • mobile

  • coupons

  • social media

  • See 7 more

  • phone calls

  • e-mail

  • promotions

  • text SMS

  • user generated content

  • blogs

  • support groups

  • mobile

  • coupons

  • social media

  • See 7 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting