Overview: Qualtrics Customer Experience and Qualtrics CoreXM as Customer Feedback Management Category solutions.

Qualtrics Customer Experience and Qualtrics CoreXM are both robust tools in the Customer Feedback Management category, catering to unique business needs. While Customer Experience focuses on enhancing customer satisfaction and loyalty, CoreXM emphasizes data analytics and survey handling for diverse segments. Their features and support options make them suitable for different customer scales across various industries.

Qualtrics Customer Experience: Qualtrics-Customer-Experience enables businesses to capture customer feedback and improve satisfaction. Increased loyalty and spending are achieved through listening and addressing customer needs.

Qualtrics CoreXM: Qualtrics CoreXM offers comprehensive experience data solutions, including customer insights, market segmentation, and concept testing. It serves as a single platform for all experience data needs.

Qualtrics Customer Experience and Qualtrics CoreXM: Best Use cases based on the customer satisfaction data

Qualtrics Customer Experience

Key Capabilities Supported

Qualtrics Customer Experience focuses on gathering feedback and handling tasks like helpdesk management and social media oversight. It caters to those aiming to engage customers and manage loyalty programs. read more →

CoreXM strengthens survey engagement and data collection, supporting users in market research and collaboration. It's ideal for teams needing robust feedback systems. read more →

Business Goals

Qualtrics Customer Experience aims at improving customer satisfaction and driving market share growth. It caters to businesses looking to boost lifetime value and revenue. read more →

CoreXM prioritizes enhancing customer satisfaction and expanding brand engagement. It helps firms wanting to build awareness and increase sales. read more →

Core Features

Features like custom reports, data import/export, and robust analytics define Qualtrics Customer Experience. It's designed for industries prioritizing integration and data security. read more →

CoreXM offers extensive analytics and seamless integration capabilities. Ideal for organizations requiring comprehensive reporting and training solutions. read more →

Vendor Support

Qualtrics Customer Experience offers 24/7 support across chat, phone, and email, focusing on constant availability. read more →

With 24/7 support and training, CoreXM offers in-depth assistance for onboarding and continuous use, catering to diverse user needs. read more →

Segments and Industries

Catering to mid-market, small, and enterprise sectors, it thrives in the education and software industries. read more →

CoreXM serves a broad range of businesses from mid-market to large enterprises, with significant engagement in education and research sectors. read more →

Operational Alignment

Tailored for mid-sized operations, Qualtrics Customer Experience integrates easily into existing workflows, enhancing user engagement. read more →

Designed for various scales, CoreXM fits into complex environments, supporting detailed analytics and feedback management environments. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

24/7 Support

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Phone Support

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Chat Support

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Email Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Qualtrics Customer Experience and Qualtrics CoreXM

What benefits does Qualtrics Customer Experience and Qualtrics CoreXM offer for Collecting Feedback?

Qualtrics Customer Experience and Qualtrics Corexm are both used to gather feedback from customers. Qualtrics Customer Experience provides a greater range of survey design features, including brand tracking and NPS tracking, while Corexm focuses on interactive quizzes and forms. Qualtrics Customer Experience excels at streamlining and managing multiple surveys for diverse audiences, while Corexm emphasizes client-specific customization and ease of use. Both tools provide survey optimization and reporting features, but they have limitations; Corexm lacks an administrative tool for managing employee surveys.

"...A pretty robust platform that really let's you get creative with how to deliver surveys and gather feedback on experiences!..." Peer review by Erik C, Salesforce Developer

"...We needed a way to create custom surveys for our clients...." Peer review by Gwen S., Education

What solutions does Qualtrics Customer Experience and Qualtrics CoreXM provide for Engaging Conversational Surveys?

Qualtrics Customer Experience and Qualtrics Corexm both allow for tracking customer interactions and engagement. Qualtrics Customer Experience emphasizes real-time interactions and device compatibility while Qualtrics Corexm focuses on engaging and educational surveys. Both tools offer features for managing follow-ups and automating responses, but Qualtrics Customer Experience has been noted to have limitations in logic and question ranking functionality.

"...For our Employee Experience, we run an annual Engagement survey with Qualtrics...." Peer review by Stephanie C., Customer Experience Manager, Banking

"...I'm solving a number of problems using Qualtrics including, but not limited to, improving student engagement, better understanding of what students learn, improved employee reviews, and improved research insights...." Peer review by Kirsty G.

What Are the key features of Qualtrics Customer Experience and Qualtrics CoreXM for Market Research?

Both tools are used for market research. Qualtrics Customer Experience allows users to purchase panels of participants for research studies. Qualtrics Corexm provides more depth for market researchers with data analysis capabilities. Qualtrics Corexm's features are geared towards academic researchers, limiting its capabilities for market research.

"...Developing surveys for market research or programming...." Peer review by Yick Chong L, Blavatnik Associate, Research

"...Qualtirics also makes doing market research super easy with all the different means of collecting data, analyzing and reporting...." Peer review by Fiona M., Research

What makes Qualtrics Customer Experience and Qualtrics CoreXM ideal for Helpdesk Management?

Qualtrics Customer Experience and Qualtrics Corexm both offer helpful customer support. Both systems provide live customer support, online support resources, and support for implementation and troubleshooting. However, Qualtrics Customer Experience has a more extensive focus on call center management, offering features like call center CSAT and agent-level dashboards. Qualtrics Corexm, on the other hand, emphasizes survey design and distribution, with a strong focus on support for advanced features. The limitations of both tools include long wait times for helpdesk support.

"...Agents are knowledgeable and engaged to provide support in helping with API integration...." Peer review by Anton v, President, Information Technology and Services

"...The thing I liked most was having the ability to call Qualtrics for help with setting up our surveys...." Peer review by Verified Reviewer, Government Administration

Qualtrics CoreXM in Action: Unique Use Cases

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