Comparison Summary
This comparison report of Qualtrics Customer Experience vs. SmileBack is based on a specific set of business needs and context. The comparison uses 4769 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Qualtrics Customer Experience and SmileBack
Qualtrics Customer Experience, SmileBack, Qualtrics CoreXM, Thematic, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Qualtrics Customer Experience covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Loyalty Management, etc.
SmileBack focuses on Collecting Feedback, Engaging Conversational Surveys with Phone Calls, Rating And Review Management, Helpdesk Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Qualtrics Customer Experience
Focus area
Qualtrics Customer Experience is better than SmileBack for
Software Failure Risk
About
Customer Experience Management to understand the customers’ experiences and take the right actions
Customer satisfaction platform, simple to use but deep in insights
Age
2002
Financials
SERIES C
PRIVATE
Business Need
Total Processes
(we found evidences for)
57
31
Total Goals
(we found evidences for)
13
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Grow market share
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Improve ROI
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Increase sales & revenue
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Increase customer life time value
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Improve brand engagement
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Build brand awareness
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Improve digital and social presence
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Scale best practices
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Launch new products
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Enter new markets internationally or locally
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Establish thought leadership
- See 10 more
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Build brand awareness
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Improve brand engagement
-
Improve efficiency
-
Increase sales & revenue
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Grow market share
- See 5 more
Top Channels
Channels Used
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user generated content
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blogs
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website
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promotions
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phone calls
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e-mail
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offline
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point of sale
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chat
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Slack
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events
-
trade shows
- See 9 more
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user generated content
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blogs
-
website
-
promotions
-
phone calls
-
e-mail
-
offline
-
point of sale
-
chat
-
Slack
-
events
-
trade shows
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
